I came across Delete My Trash, as it was running a Living Social promotion. As is typical of the…read moresite, I was lured in with a discounted rate if purchased in the next ten minutes, I have some trash that I need to get rid of so I purchased it at this discounted rate.
The instructions said to contact David via email to make arrangements to redeem the voucher. So I sent David an email (David@deletemytrash.com) on January 7, 2016 inquiring if they had weekend hours and informing them that I wanted to setup an appointment. I never received a response so I waiting about nine days and then sent a second email to info@deletemytrash.com on January 16, 2016 and again awaited a reply, but still nothing.
The third time I tried to make contact, I called the company directly via the number on their site, 1.888.477.4368, and spoke with David who simply directly me to set up an appointment at the company's website.
I went back to the website and set up an appointment for the following Saturday between the hours of 12 - 2pm. I received an email confirmation from the website shortly after booking although I never received a call or personalized email confirmation but thought that the standard form email would suffice.
On Saturday January 30, 2016, I spent the day at home waiting for David and company to show up but 2pm came and went without their arrival or so much as a call to explain their failure to appear.
Two calls were made; the first at 2:15pm, the second at 2:45pm, both of which range at least ten times before going unanswered. I left a voicemail both times. Finally, around 3:20pm I received a return call from David, and was told that they weren't going to be able to come out today as they had a big job or something. I didn't catch the particulars but got the general gist that they were blowing me off for another, seemingly, more profitable job.
He wanted to reschedule for the following weekend and said that he would honor the voucher even though it would expire by that point. A small gesture considering the considerable effort I already expended to simply receive services that I had already paid for.
I conveyed that I had planned my day around this and expected it to be done. During our conversation he seemed to be cognizant of the fact that I was inconvenienced, David asked what could be done to rectify the situation. I requested that he double the amount of trash that they were due to take, to which he refused. My next request was to bump up the amount of trash to the next level, again he rejected my request.
I then asked what he could do to compensate me for wasting my time, I was told that he "can honor the voucher". A laughable response because if he intended to honor the voucher he would have responded to my emails and would have shown up at the scheduled time.
Services were legitimately purchased from this company and they were unable to deliver, severely inconveniencing me in the process. Additionally, David was unprofessional, unaccommodating, and provided poor customer service. But this was representative of the entire process starting with being ignored in my initial attempts to schedule an appointment. There are plenty of other companies out there that will gladly take your money and deliver services, save yourself the time avoid Delete My Trash and seek out one of those other companies.
