Stephan #88 really went above and beyond with excellent service on our recent washer repair. He was very pleasant and thorough and after the repair he even help level the washer and gave us some tips on our other appliances. It was a pleasure to meet someone so committed to service and giving more than 100% read more

Stephan #88 was my hero! He arrived right on time with a smile to fix my dishwasher. He was very professional with a great sense of humor. I hope that should I have another appliance breakdown, that he would be the the one to fix it. read more

Stephan #88 is awesome as a worker. He's clean, polite, answers questions easily and offers to look at other appliances to make sure they are in good working order. This is my second time to have Stephan in my home and he's quick and effective. If the condition arises that I need another repair, I will be sure to call on him. read more

We have used this company a few times and they have always come through for us. Price and service has been great. Robbie #95 was on time, very helpful and knowledgeable. We appreciate working with such a honest company. Thank you, D at Mohawk read more

Dario, our tech was friendly, professional and right to the point regarding problems. Hr wasted no time ,worked hard through entire repair which wasn't easy. read more

This company is great. We setup an appointment to have Stephan #88 to come look at our washer to see if he could service it and he showed up in the time frame, was friendly, and thorough. He came back a second time to do the repair, but unfortunately the manufacturer would not cover it. He put everything back nicely and gave us helpful information as to what we should to next. This is the best experience I've had with a repair company. Thank you! read more

Very fast friendly and reliable service. Inside of my fridge was freezing all my food nothing worse than frozen lettuce! Phuc came out, had a couple ideas, told us to see if his recommendations fix the problem, we paid the $69.95 service fee. Fridge worked for a few days, we turned ice maker back in and problem came back. Reached back out to 1-800-Appliance, set another appointment with Phuc to come replace the ice-maker "Yes" that was the problem!! We're back in action. The original service fee was credited back to us on the new bill and an additional $15 coupon that you can print from the website. Job well done, happy customer read more

Many thanks to TimG for a fantastic job diagnosing and fixing our dishwasher that broke right before Thanksgiving. Scheduling was efficient. Tim was prompt, courteous and methodical on the job! Would certainly recommend their services. read more

Our repair person was Stephan #88 and he was great! I appreciate the time he took to explain everything involved with fixing our clothes dryer. Unfortunately it was a bit too pricey to have the work done :-( So this review would be 5 stars for Stephan and 2 stars for cost, especially the price of just the diagnosis. Although to be fair, if you do have the repair done by them, the trip charge goes towards the repair. Thanks for everything Stephan! read more

Stefan came to the house on time, he was able to communicate with our dog. Very pleasant manner. Determined the problem and ordered the part while at the house. Was precise in his work and communication. Set a date to return. I enjoy watching experts at work and learning what and how the work should be done. It was a very good experience especially for our dishwasher. I recommend Stefan highly. We are keeping Stefan's phone number. 1 800 Appliance will be called when something goes wrong with one of our appliances! read more

Stephan#88 is great! Prompt, friendly, honest, knowledgeable. I highly recommend him.

Stephan #88 was awesome. He took care of our dryer and then took the time to take a look at our other appliances and offered some helpful advice. Very pleasant and professional! read more

I used them in November 2012 to fix a built in microwave. It stopped working again so I scheduled on line about 2 hours before their call back. They called back to set an appointment 11:43 AM, but I was outside working and missed the call. I called back at 11:57 AM and they were already closed for the day. I find that odd, but they say they'll call back tomorrow. Their prior repair was fine. read more

Never ever let this salesperson JULIUS ever come out to your home. He is rude, very unprofessional and needs an attitude adjustment.

Highly recommended. Our oven stopped heating after a "clean cycle". Our tech (Mr. Radek) arrived exactly on time, expertly worked through an initial assessment and give me the possible causes and costs. I authorized him to start work. I watched as he described the diagnosis steps as he progressed. He discovered the bad component, a blown thermal fuze, got a new one from his truck, used his meter to compare it with the old one for me and then replaced it. Before closing up the oven he tested to ensure it worked properly. Then Mr. Rakek reinstalled the unit. Total time, 52 minutes at a total cost of $239.80, a remarkablely good value for the expert service. A big thank you to 1-800-Appliance and especially to Mr. Radek. Highly recommended. read more

My refrigerator had a problem on July 4, 2015. I contacted Maytag online for a service appointment. The appointment was set with 1-800-Appliance and confirmed through Maytag for July 6, 2015 between 12:00PM - 4:00PM. Approximately one hour before the appointment, I was called and told the appointment was being moved to July 8, 2015 between 10:00AM - 12:00PM because they could not accommodate us. So why was that appointment given to me originally? On July 8, 2015, the technician arrived on time, made a diagnosis of our refrigerator and decided he could NOT fix the problem at that time. The technician called his office and scheduled another appointment for July 13, 2015 between 8:00AM - 12:00PM. It is now more than a week since my refrigerator has quit working. I will be patient to see if the second technician is competent to make the repairs as diagnosed by the first one. If you think using an ice chest is fun, try it sometime. Constant trips to the grocery store for ice in not good. This is almost a carbon copy situation of what happened to me previously for a different appliance repair by 1-800-Appliance and the problem was never really fixed. So a new technician (appeared to be much more experienced than the first one) showed up on time. He made his own diagnosis of the problem which was TOTALLY different than the first technician. Of course he could not fix it. He called his office to order parts and get another service appointment. So, I am forced to wait three more days for the parts and a new scheduled date is on July 16, 2015 between 12:00PM - 5:00PM. So the technician arrived on time and replaced a part in the refrigerator and said it was good to go. I waited 3 hours and checked the temperature and it was still HOT in the fresh food side. I called 1-800-Appliance to let them know that the repair was NOT successful. The person who answered the phone contacted the technician and called me back to state that if he has to come back out today, there would be another service charge. FOR WHAT?? More incompetence??? In lieu of coming back, the technician suggested I unplug the unit overnight and start it back up the next morning which is what I did. NO DICE!!! Still broken so I called for another appointment which is scheduled for July 18, 2015 between 12:00PM - 5:00PM. To the grocery store for more ice. Whoopee!!! More than 2 weeks since the refrigerator broke and still not fixed... To be continued... read more

By far the worst company I have ever had to deal with. My washer went of kilter and I called them out. The repair tech was nice and put it back in place. I would think his job would be to make sure all parts are hooked up and working after going off kilter but I guess he did the bare minimum. A week later I was doing laundry and the water tube that fills the washer popped off due to it being loose from going off kilter. The running water floods my unit, the hallway & neighbors. Now a simple repair had cost me thousands of dollars. I call 800-appliance back & they send someone back out for free(same tech). First thing he says, this probably should have been tightened before. I'm thinking at thus point yeah, ya think?! So the tech guy tells me he needs to order a part & it will be in 2-3 days. I say ok and agree to have to washer for that time frame. 2-3 days go by, no call. I call back. Oh looks like tech made yet another mistake that part takes 1-2 weeks to come in. Ok I wait. Again 1-2 weeks goes by no call. Still without a washer. I call back. I let customer service know it's been beyond timeframe. Customer is rude & asks me to call manufacturer & see if I can do something, even though the part is coming from their supplier. I hang up so frustatred & call back just to get someone on the phone that can give me an answer. Get another person on phone who follows up with his manager. Tells me part will be in 3 days from call. I say ok. What do you know 3 days goes by no call. I call back on 4th day to follow up. No notesib system except part is on order noone can tell me when it will be here. Girl on phone tells me parts lady isn't in today call back tomorrow. It's now been over 3 weeks!!! I would never use this company!!! I've never even written a yelp review this long but I have to let you know how incredibly bad the service is. read more

Stephan #88 showed up at the appointment time exactly! He was kind, informative and gave us the information we needed very quickly. Thanks for fabulous customer service Stephen #88! read more

My fridge started to not be cold anymore so I did a search and this company seemed to be the one. I had an appointment for a Saturday and the time slot of 2-4. They never showed up! I got a call from the technician telling me that he was running late so I told him I have until 7pm. He called me right at 7 again and I told him that we have to reschedule for the following Monday after 6:30. He then told me that he would call before he comes over. Its now Wednesday and I got NO CALL, NOTHING to let me know what the hell happened to the tech. I ended up going with another place but their website says "Customer Service King," uh-yeah right, they need to remove that load of crap from their website. read more

Thanks to Greg M. #41 for fixing my dishwasher. He was prompt and courteous. He even showed me some of the features on my dishwasher that I had no idea about. Thanks! read more

The problem was the following: even though our freezer was working properly, we had a little tear at the top of the gasket and we felt that it needed to be fixed. Note: I do not need to editorialize as facts speak for themselves. Feb 19th 2016: Someone from 1800Appliance came for an unrelated problem (to fix our dishwasher). Since the gasket on the freezer side of our Sub-Zero fridge needed replacing, I used the opportunity to ask the technician for a quote. The technician said that it would cost about $250.00. I needed a bit of time before taking my decision, so I did not give him an answer right away on whether or not to go ahead with the repair... Feb 23rd 2016: I took my decision and decided to go ahead with the repair. I called 1800Appliance. They did not save the quote in their system and the guy who wrote it had left the company, so they could not contact him. They needed to send someone else to give us another quote. They told us that it would cost us $69.00 just to get the quote. I told them that I could just give her the model and serial number of my fridge. They said that they really needed to send someone. Feb 24th 2016: Someone from 1800Appliance came and took the model and serial number of our fridge. He said that the cost of the repair would be about $250.00 and that they would subtract the $69.00 we had to pay for the quote. I told him to go ahead with the repair. The technician then said that they would order the part (gasket) and that they would come on March 1st 2016 to do the repair. Feb 29th 2016: I got a call from 1800Appliance. They received the wrong part, so they had to reschedule the repair. It got rescheduled to March 8th 2016. March 8th 2016: The technician from 1800Appliance replaced the gasket. He asked me not to open the freezer for 8 hours. He also told me that problems often occur, and that he would come back if it happened. He blamed the way Sub-Zero ships their gaskets; supposedly folded in a small box... After 8 hours, we opened the freezer and discovered that we had problems that we did not have before: we lost the strong suction that was holding the freezer door and a lot of condensation appeared at the top of our freezer. March 9th 2016: The technician from 1800Appliance came back and used some kind of heated dryer to soften the gasket. He asked us not to open the freezer for 8 hours. He also told us that if there was a problem he would come back. After 8 hours, we opened the freezer and discovered that things got worse: still no strong suction to hold the door and even more condensation. March 11th 2016: The technician from 1800Appliance came back and used his heated dryer to soften the gasket. He also added some kind of Vaseline. He also told us that a new gasket had been ordered for our freezer and that he would call us in a couple of days to see if we still had problems. If so, he would just replace the whole gasket again. After 8 hours, we opened the freezer and discovered that things got even worse: all our food was mushy and melting. We had to throw it all and it was worth more than the cost of the repair. We called 1800Appliance. They told us that they would get back to us. March 12th 2016: Someone from 1800Appliance called and told us that we had to wait for about 10 days from the time a gasket is installed for it to fully work. March 17th 2016: Our freezer looked like a disaster (full of icicles). We had been dealing for nearly a month with 1800Appliance and we urgently had to do something to get our freezer fixed. We made arrangements for Box Appliance to come and repair our freezer. Thankfully, Box Appliance fixed our problem. Box Appliance opened the box containing the new gasket in front of me. It had been shipped from Sub-Zero in a relatively big box, especially designed so the gasket would not be damaged. Box Appliance replaced our gasket and things worked right away! No more condensation and the strong suction needed to hold the freezer door was finally back! We are planning on asking 1800Appliance for our money back. They are lucky that we are not asking for the cost of the food we lost, as it was worth more than the cost of the repair... If this was not enough, the comments left by Box Appliance were quite incriminating: "Found new gasket installed by someone else. Gasket is not a Sub-Zero gasket for this unit. Hinge side of gasket is not sealing"... read more

We had Stephan (#88) come out for our 1 1/2 yo kitchen aide fridge because the ice machine motor wasn't working He was excellent; friendly, punctual, efficient, knowledgeable and also took the time to give me pointers on my other appliances since we have such hard water in our neighborhood. Highly recommended and would request him again! read more

Do not call 1-800-Appliance I had the worst experience with these guys. They simply didn't know what they were doing. I will say that their dispatchers are nice, their booking system is efficient, and their technician was nice too, but they just don't know what is going on with appliances. My fridge was running too cold and freezing everything in it. I called these guys and they came out once to look at the problem. They came back a second time to try to fix it, but it didn't work. They came out a third time to take a look at it again. Then they came back a fourth time to try to fix it again. This cycle continued until they had come out 8 times to diagnose and repair and over the course of nearly three months they stil hadn't fixed the problem. After the 8th appointment failed to fix my fridge I demanded a full refund. I finally got a hold of a manager and he gave me some excuse but finally agreed to give me a refund. It took them almost three weeks of calling every few days until they actually processed my refund. Did they think I wasn't going to notice $300 in my account and just forget that I paid them all this money and still couldn't have a bowl of cereal because my milk is frozen? Do not use this company. I finally called another repair guy I found on this web site, I won't mention his name here, but he was the highest rated one, and he fixed it right away. He fixed it fast and he did it cheaper than this company. Never again. read more

I purchased a new Maytag Washing Machine and I couldn't get through a wash cycle without error codes flashing on the front panel of the machine. I contacted Maytag online to get a service repair tech to assist me. Stephan #88 arrived on time, with text and phone updates to keep me informed about his arrival. Because of his extensive experience, was able to diagnose my problem with my washing machine, and now I am washing all of my piled up laundry. Stephan was friendly, informative, and very pleasant to work with. Thank you for your help with my washing machine! read more

Parts are WAY WAY WAY overpriced. I called them to fix my GE refridgerator and when they came out my food was on the verge of spoiling so they had me. They fixed a main control which they charged me ~$300 for the part plus ~$70 for labor which was about 5 minutes to plug in. I looked up the part on the GE website and the part is around $200 from GE directly (I would think GE would be more expensive than a localy purchased non GE part) and I could have installed it myself. So I guess I learned my lesson on this repair. Use them to diagnose the problem for $20 then get someone else to fix it with fair priced parts or do it yourself if you can plug in a plug than you can fix your appliances. read more

So I'm a property manager (not an appliance repair person, explain later). My goal is to only report my experience with 800-appliance, not beat them up because it appears they fixed what they came out to fix. So they came out and gave us a diagnosis that the water pump needed to be replaced, to the tune of $166 for the part and $199 labor. I'm no appliance repair person so I figured this must be a tough job ($199 labor). I DID AUTHORIZE IT (not their fault there, I just didn't know what it was going to take and how long). After looking into what it takes to replace the pump (way less than an hour) I figured $199 labor was a bit much. I called and asked why it was $199, the answer was out of this world!!!! They don't charge by the hour, they charge by the job. So I obviously asked, if the job was difficult and only took 15 minutes, you would/could charge $199 or more??? They said yes and kept going back to the quote. I said I understand your quote but the job only took less than an hour, why can't you adjust your pricing once the work is complete (knowing it didn't take as long as you figured it would), they said nope. I guess I'm just not happy paying OVER $199 per hour for my appliance work (seeing how the job didn't even take an hour, with everything they had to do to get the job done). I've hired a few appliance companies in my day and this is the craziest thing I've ever heard. I may be barking up the wrong tree, I just wanted to share my experience with these guys. read more

Stephen C. #88 came out recently to fix my oven. He was on time, very thorough and just a nice guy to have around. He even showed me how to adjust the doors on refrigerator so they would close properly. Highly recommend letting Stephen do whatever it is that ails your appliances. read more

I called because I was having problems with my refrigerator no longer cooling. I was able to schedule an appointment for the next day between 11-1. The Tech called me on his way over to my place and was there about 11:15am. He was very friendly, and seemed very knowledgeable. He was able to make an assessment and do some maintenance right on the spot. He was detailed and thorough in explaining what he was doing and how things worked. The maintenance seems to have resolved my problem! Thanks so much for a quick and very cost effective maintenance call! Will definitely recommend this to friends! read more

OK, so I call for dishwasher failure and water back flush. The guy comes in for less than 5 minutes and laughs almost and ask if I had a new garbage disposal, I said yes, he simply unblocked one plus and tahhh dahhhh fixed. Refusing to pay for such quick service, I let him know the fridge was running and he had me give him some hot water from my Keurig and he clear the drain, unplugged the freezer, clean behind the freezer and tahhh dahhhh fridge fixed. Had a coupon and the initial technical fee was applied to the service charge so for a reasonable price, two appliances fixed one day after phone calls. 1-800-Appliance is the way to go. I don't know my techs name but he was also very knowledgeable and willing to allow me to linger over his shoulder (as if...lol... I am going to fix it should dit happen again) read more

Robbie N. #95 was arrived inside the projected time window. He was very knowledgeable and provided a fair recommendation on how to proceed with repair. Happy with his customer service. read more

Buyer beware! Charged me $200 to repair my washer. After he pulled out of my driveway I turned on the washer and It didn't work. I called and had him come back. He told me there was now a new probplem and it would cost another $225.00. Complete rip off! read more

Robbie called before he got here and got the product information. He wanted us to be able to use our appliance immediately after repair, instead making a diagnosis then coming back next week with the part. After he got here he was quick, efficient, and got the machine working ASAP. We will absolutely use 800 Appliance again and will ask for Robbie!! read more

I just felt as if I got ripped off. The tech said that the part was $41.55, I later looked it up and found multiple places that sold it for less than. In addition, they need help with their scheduling. Multiple people were calling me for scheduling, each one not knowing that the other had already called. After the repair tech was finished and getting ready to leave, another tech called me and said that he was on his way. One other concern I had was that company seems to go by many names, Appliance Rescue and 1-800-Appliance, and maybe some more. It reminds me of the florists who are listing in very phone book in the US, but don't actually have a location in that area. read more

Stephan #88 came out this morning on time, very professional and fixed my ice maker in a jiffy!! I should have fixed it months ago had I known it would be this easy. Thanks 1800 appliance and Stephan. read more

Robbie Tech #95 was awesome. I told him our issue and he knew exactly what do without having to run a bunch of tests, etc. I would definitely recommend 1 800 appliance and make sure to request Robbie Tech #95. He was very pleasant to work with and now I can wash my clothes again!!!!! read more

Robbie #95 is the man! He came by our place and fixed what another technician from another company messed up. He was in and out in about 20 mins. Thanks! read more

this review is for Stephen c. #88 Your employee was on time, He was very professional, He took the time to listen when I explained the problem I was having with my appliance,and he responded with positive feed back. THANKS, keep up the good work son. read more

I am never calling them again. My Whirlpool fridge repair, nicely charged $70 service visit. Now the tech is refusing to repair it on return visit. My fridge, he decides to go with repair or not. read more

Just had Robbie tech #95 come out and fix a few issues with my trash compactor, & refrigerator. He is an expert! Fixed things quicker than I could have imagined and gave me so many handy tips on how to keep my appliances healthy and in good condition. Such a helpful guy, and all under $100! I would recommend them anytime. read more

First of all, I got an appointment within 24 hours of my call. Robbie #95 was great. Apologized for not having the part he thought he needed with him, as it was out of stock. I was impressed by this, considering he had not seen our dishwasher yet and had taken the time to try to anticipate the problem based on the service call I placed. Luckily, the problem was very minor and he fixed it on the spot, and gave us helpful tips for improving the life of our dishwasher and other appliances. First-rate. I'm requesting him in the future. read more