OMG, what a nightmare.
Called this company to do a simple repair.
Project: Repair side gate. Replace 1 2x4 which was rotten and re-affix 1 gate latch which was loose. That's it, that was the job. As basic as it gets.
Day 1: Avi shows up 3 hours late with no call saying he would be late.
Dude looks at the rotten 2x4 and says "No need to replace the wood, it's still ok and I can fix it". I told him a new 2x4 is 5 dollars and do not want him to spend time trying to salvage a rotten piece. Avi leaves after 10 minutes and says someone else will be here tomorrow to do the repair. (See pictures)
Day 2: Rick shows up and does the most awful repair work I've ever seen in my 25 years as a home owner. The 2x4 he used was old and damaged, 2 vertical boards are now cracked, 2 screws points are protruding on each side because he used the wrong screw length, the latch is crooked and he left a mess. I called to complain. Avi said he would be out tomorrow at lunchtime to re-do the repair.
Day 3: I called Avi at 12pm to find out when he is coming. He said he would be driving to my house shortly. Avi never shows and texted me 2 1/2 hours later saying he would come out tomorrow afternoon. I called him and said that he needs to be here tomorrow morning first thing to get this done.
Day 4: Avi shows up on time for once. I start to complain to him about the poor quality work and that I am furious at him for wasting so much of my time for a simple project. He interrupts me several times saying "Let me say something". I said no more excuses and to fix my gate properly right now.
This guy has no idea how to deal with people.
Here's a clue: When you no show or show up late more than once without calling, and do a crappy job, people take offense. Especially with such an easy project.
It is disrespectful and unprofessional.
Think you can remember that!
DO NOT HIRE THIS GUY OR HIS COMPANY. STAY AWAY!!
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Update: Reading this guy's reply made me laugh.
What a moron. I just had to respond.
Here's some questions for you genius:
Why did it take 4 days and 3 visits to replace 1 2x4 and affix a latch?
What about the idiot you sent here on Day 2 who did the worse job ever?
What about the protruding screws that could have injured me or my family?
What about the mess your man left, screws and debris for me to clean up?
You did not come over the next morning which was Day 3.
You said on Day 2 that you would be at my house at noon on Day 3.
On Day 3, 2 1/2 hours after you were supposed to be here, you texted me to say you would be here the next AFTERNOON, not the morning of Day 4.
You only came here in the morning, Day 4, because I texted you repeatedly and called you on Day 2 and Day 3 saying that the job your man did was beyond horrid, and that you needed to come back and do the job correctly right away. Seriously, the "job" your man did was like someone 5 years old did it.
Why wasn't it done right the first time? It's not like this was a difficult job involving plumbing, electrical or gas lines. It was repairing a side gate with a new 2x4 and to re-attach a gate latch.
Let me repeat:
THE JOB WAS TO REPLACE A SINGLE 2X4 AND AFFIX A GATE LATCH.
4 DAYS AND 3 VISITS TO DO THIS JOB?
ARE YOU FREAKING SERIOUS?
Not rocket science. Certainly a job that anyone who claims to be a handyman should be able to complete in about an hour.
Your "worker" was a joke. Look at the pictures. Can anyone honestly say that this was a quality job. I have never had a company do such a horrible job for me.
You bet I was insulting and threatening to report you to the BBB. You deserved it. It was only after I started to beret you and threatened to report you that you finally shows "some" sense of urgency. I could have gone on for a lot longer ripping you a new one, but I had better things to do on Saturday.
What you should have done was come to my house immediately after I called to report the horrible job on Day 2 and stay until the job was done. But no, you kept putting me off and making excuses. Finally, after 4 days of dealing with you, I was done. Done with your excuses and saying, "I'm sorry". Sorry for being late, sorry for the poor work your man did, sorry for this, sorry for that. Yes, you are sorry. The most sorriest excuse for a company and someone who gives the industry a bad name.
I don't enjoy hiring people who no show or show up late, screw up an easy job and say sorry.
DO YOU?
Go ahead and send out your pictures of a simple gate repair that took you 4 DAYS to do. This would definitely make someone call another company when they look at how small of a job this was and read what a complete and utter cluster (expletive) you are.
In my 25 years as a home owner, I've never come across someone as incompetent, who gives more excuses, and is quite frankly not very bright.
People, do yourself a favor and don't call this company. I wouldn't hire them to sweep my driveway for fear it would take 4 days. read more