Dear Carlos, It is frustrating that you privately admitted to being in financial trouble and accepted my payment without completing the work. I have attached your email in response to my demand for the completion of the patio replacement or a refund. YOU ARE USING A FAKE CONTRACTOR LICENSE NUMBER AND HAVE FAKE REVIEWS. For those reviewing his job history, please refer to our communication regarding the payment he received and the job he promised to do but did not complete. There is no confusion here--he took the money and disappeared. read more

PRO&Master Handyman - Carlos is in financial trouble and could not complete my project after I paid him - Handyman Near Me - Thousand Oaks, California

Carlos installed a doggie door. He said he would come back to finish up painting and adding some trim to make it look nice. I paid him what he asked plus a 20% tip and fed him. Perhaps that was my mistake to do that before he was finished as he said he would return Saturday but did not. He then said he would come the following Monday but did not. He then said he would come the following Thursday, then said he could not. He then said he would show Friday but then said he could not. He then said he would arrive the following Friday at noon, but did not. He then said he would come early Saturday, did not come and did not say why or respond. Carlos then said he would arrive 10 a.m. July 24. at 10:37 he said he would arrive between 11:30 and 12:30. He then said he may arrive later in a different car, but never showed up. read more

PRO&Master Handyman - Doggy door installed but did not make pretty as promised. - Handyman Near Me - Thousand Oaks, California

6 month update: Carlos assured us that he could adjust the outlet to accommodate the plug for the AC unit he installed. Our unit was no longer functioning appropriately so we looked into it and realized that he did not change the outlet, but removed the ground prong and twisted another to make it fit into the existing outlet creating a fire hazard and our unit to no longer function. He did not communicate to us that he was going to alter the plug of our unit. Response to Carlos: Yes, you did. No one else has touched this AC unit. I realize the outlet has a ground, which makes the reason for the ground prong being removed even more confusing... I have our texts where I sent you a picture of the plug before it was altered and you told me over the phone that it wouldn't be a problem. read more

PRO&Master Handyman - Altered plug of the AC unit. - Handyman Near Me - Thousand Oaks, California

Our rain gutter broke in the middle of the night during a rainstorm and we needed it fixed asap as it fell into our neighbors yard. Carlos was the first to respond when I sent a Yelp request and he was willing to come out the next morning. Unfortunately we had a thunderstorm the next day so we had to postpone but he was here first thing in the next morning and was able to repair it within a few hours. We also asked him to remove an old dish from the roof and it was no problem. Would definitely recommend and will be using Carlos and his team for any future needs. read more

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Carlos is a crook! If you are in need of an honest and trustworthy handyman, definitely run the other way. I needed a wooden fence replaced/braced after some high winds. Carlos provided an initial quote based on a conversation he had with my father-in-law. I though my father-in-law had used Carlos before, but later found out he just found him on Yelp. Wish I would have known and had a chance to read the reviews before I got involved with Carlos because I would have learned that not only is he an incapable handyman, but he's also a liar. He requested $500 upfront to start the work, which I was hesitant to pay, but my neighbor and I agreed to pay once he showed up with the materials to start the work. After several no shows, he finally showed up with 7 fence posts and started digging holes. He was working on my neighbor's side of the fence, so once my neighbor confirmed he showed up with materials I sent him a payment of $250 as agreed to. That evening I asked my neighbor how it went. He was pretty upset and said that Carlos increased his price by $600 and changed the scope of work from what we originally discussed, so he didn't pay him his half of the $500 deposit. I called Carlos and he explained the changes and why it would cost more than originally anticipated. I explained it to my neighbor and we agreed to move forward with the higher price and increased scope of work. Carlos was supposed to show up the next morning at 8am to continue working, but he didn't. After several more days in which he said he was coming and never showed I asked him to return my money and come get the materials. He said he wanted to continue the job but needed my neighbor pay him before he could come back. He was pretty responsive at that time and I thought he was committed to finishing the job, so once he committed to a date/time he was going to come back my neighbor paid him $250. It has now been almost a month since we paid Carlos a total of $500 and he has not come back and will not respond to calls or texts. We have had to hire someone else to do the job and we are now out $500. I'd spend many years in jail for the things I would like to do to Carlos, so instead I'll just make sure anyone who checks references on Yelp is aware that he's a crook. I gave him multiple chances to do the right thing before I wrote this review, but he continues to ignore me. I hope his business suffers as a result of my review. DO NOT HIRE CARLOS!!! YOU WILL REGRET IT!!! read more

Accomplished the repair very professionally, courteous and knowledgeable. The only area of needed improvement is promptness I would definitely hire Carlos again read more

At first I was hesitant to give Carlos a call since there was only 1 review here on yelp. I went over the photos and it seems he knows what he does. I gave him a call and he is well versed with the job. He was able to install the attic fan and made sure to put water proof sealant around. Another thing I like about the way he works is that he is tidy. He used rug to place his tools and ladder and he clean up his mess. I will definitely give him a call back for more work. read more

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Hie finished the job and not back his work like told me and the web says his work is guaranteed not a not honest wouldn't get work again and yelp don't help with the guarantee read more

PRO&Master Handyman - Handyman Near Me - Thousand Oaks, California

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I called 10 different guys to do a brick and mortar repair. They either didn't know how to do it or they said the job was too small. I found Carlos and he took care of it two days after I called. He did a great job and he was very professional. He was also willing to go down a little bit on the price for me, which I appreciated. I don't know what other projects he does, but I was very satisfied with his work and responsiveness. read more

Your high quality work and your excellent service gave us the results we expected. Thanks Carlos for your amazing job. read more

PRO&Master Handyman - Handyman Near Me - Thousand Oaks, California

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My wife and I chose Carlos to rebuild our dilapidated Pergola. We took 4 bids before choosing Carlos. I liked that he had photos of prior patios that he had completed that looked good, and his bid was fair. He completed the job in 3-4 days. He did a fine job and he's a nice guy. I do have a criticism and that he needs to communicate better regarding the time of start--when he will come each day. His time is valuable but so is the clients time. If he does this, his business will improve. Still, I'd hire him again. He also installed a patio lights and mounted our 55" TV on a wall mount in our living room as a bonus job read more

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Carlos is been doing an amazing job at my house, he's working in my backyard and doing some other jobs at the house.100% recommend. I will upload more photos after everything is done . read more

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I almost don't want to write this review because I finally found someone who goes above and beyond, great work ethic, is reliable, and charged a very fair price for such a high level of professionalism and quality of work. Which seems to be very difficult to find nowadays. My issue was that we had a roof leak a month ago during the rainy season, which is still going on as of now. We worked through our insurance, and our leak damage was found to be "normal wear and tear", so it was not covered. I called around, and searched and found that most companies charged thousands of dollars just to get up on a latter and throw a tarp on the roof where the roof was leaking BEFORE estimates of repairs start rolling in. Then, when I decided to look at handyman companies, I found that no one wanted to take the time to do a "small leak" roofing job, so we wasted a ton of time trying to find someone willing to work. We then came across PRO&Master Handyman. Carlos showed up for our appointment and offered to look and see what the problem was. He found more issues, based on pictures that the insurance company did not provide, along with his own pictures that he took and documented for us for our records. Not only did he repair all of the leaks, but he also future proofed our roof for a further 10 years (after getting our approval to do so). High degree of diligence and thoroughness of repairs and identifying other issues on my roof that I didn't know were problems until he pointed them out. The best part about all of this was that not only did we stay in our budget, but we also received additional inspection and repairs that we would not have otherwise receive from anyone else for the very fair price that he charged. You don't see this anymore today folks. Carlos is the man! I will be contacting him for future jobs down the road. read more

Carlos didn't mind doing a small job while other handymen said no. He did a good job at a reasonable price. Back up by Yelp guarantee is a big plus. I think I've found a handyman for future repair and maintenance works around the house. read more

Carlos did an amazing job! He communicated to me early. His response time was very good. He was able to diagnose the problem and fix my doors. He was very friendly. I would hire him again! read more

Carlos is fast, responsive, and clean work. He responded to my call and was at my home within two hours for a broken water pipe. I will be using him again for sure. read more

5 stars! One of our shingles on the roof fell off and Carlos was able to come same day to replace it because rain was coming. Greatly appreciate the quick service. read more

Great communication answered all of my questions via messaging, easy to schedule with, affordable and got the job done.

I needed a few roof tiles replaced. other companies wanted to charge over $500 just to look at the job. I found Carlos through Yelp and he responded within an hour, and gave me a reasonable estimate. He had to find the same color/ type of tiles as they were old (1995 vintage) to match. After going to 3 different sources he found the correct tiles and installed as soon as he had them in hand ( just 2 days later). He did a wonderful job and offered to clean my very clogged gutters and down drain, which hadn't been cleaned in over a year. I highly recommend Carlos for any of your handyman needs. He is honest, reliable, and very skilled, and a nice person- eager to ensure you are happy with his work. Left my house and yard fully cleaned up - better than before! I have Carlos on my speed dial for all home repairs! read more

I called Pro&Master Handyman today for a task that I called 6 other places for, and no one could help me. I had a fire alarm that needed a battery changed, but it was very high up and over stairs. He answered my call and said he would be over right after he finished the job he was on. He was very nice and within a few hours I no longer had to hear the beeping noise that we had been living with for way too long. read more

Recently I found Carlos on Yelp for to repair my fascia. He provided me with reasonable quotes for different options of repairs, and did a great repair job. He also helped me repair some broken tiles on my roof and a bathroom glass ceiling leak, right before the rain came! From my chat with him during the repairs, I got to know that he's got extensive experience working on many different types of home improvement jobs prior to getting his license and starting his own business, including roof repair, electric, plumbing, pool repair, construction, landscaping. Carlos is sincere, honest, patient and professional. I am scheduling a couple other home improvement projects with him. If you are looking a capable and reliable handyman or general contractor for home improvement jobs, I strongly recommend you to contact Carlos. TIP: when you go with him, you might want to allocate a bit more time for the repair window as he might come a bit late to your project - he could be spending more time on his previous project, as in my case. This might seem to some as not being punctual, but this shows to me that he does not just deal with the job, collect the check and go. He puts his quality commitment to the job. read more

Carlos came over the same day we called to clean several drain downspouts that were fully caked with mud. We also had a roof edge tile that had fallen off, he was able to take a spare tile and put it up on the roof; he also noticed one other edge tile starting to come off and put it back in place. We are happy with his work. read more

Very easy to work with and showed up at the last minute to help seal my roof against an upcoming rainstorm. Went above and beyond to make sure everything would hold up. Will definitely call again for any issues in the future. read more

Carlos did a great job. Very happy with communication and work performed. Will use him in the future.

HE IS AMAZING! My cat was stuck in a wall! He was the only one who could make sense of it all. We called animal control, firefighters came and they couldn't do anything. He figured out opened the right wall and she finally could come out! I was so worried! I'm so so grateful! Best handyman ever!!! read more

Carlos told us he would be at our home at 6:00 PM for an estimate for furniture repair. We didn't get a chance to meet, but he did communicate that he got involved at his job and was not able to make it. read more

I needed someone to replace my gates and part of a fence that were damaged by wind and rot. Carlos did an excellent job making new wood fence and gates. Additionally, Carlos added extra bracing so the new gates would withstand the east wind. He creatively rigged up a smooth action gate latch using our original latches. Carlos was friendly, tidy and professional. read more

No showed 3 times without calling. Never came back to do final repair. Lots of excuses. Now I have a bad drywall patch in the ceiling of the kitchen/family room. Don't use him unless you like sitting around waiting for a guy to no show. read more

Job accomplished , great dude, great price. Fixed my sliding doors. Anyone looking for a handyman, this is the guy.