If you are trying to go from Macau to HK and need to use the "visitor" lanes when clearing customs/immigration DO NOT USE THIS SERVICE
When we originally received our tickets, there was no mention of how stressful this whole experience was going to be due to very short time constraints. First, about 5 minutes before we pulled up to immigration to leave Macau, our bus played a pre-recorded announcement in four different languages that essentially stated that we were supposed to go through immigration in 20 minutes or else the bus was going to leave and we'd have to figure out our own transportation from there. Fast forward to our entire bus full of people speedwalking/running through immigration very stressfully. I literally wanted to have a panic attack but there was no time to so I was having a panic attack while I was speed walking my way through the building. Barely had time to get through immigration, go to the bathroom, and make it on the bus
Same situation when we were crossing customs to get into Hong Kong. Even worse because you have to fill out a form before walking up to the window and the line for the visitors side was very, very full. Luckily we made it through with like 2 minutes to spare but imagine having to go through this experience when neither Cantonese, Mandarin, or English are any of your main languages
Lastly, when we got on the bus after getting through customs, the bus luckily waited maybe 5 more minutes because a whole family of like 8 people would've been left behind. At that point the bus driver started yelling at his coworkers in Cantonese that we should leave because no one else was coming when he literally did not see the length of that line inside. As I'm writing this review, I still have no idea if our bus pulled away from that location having left people behind
Honestly, you are better off using public transportation and taking a ferry for a more peaceful experience. Vacation should not be panic attack inducing read more