I sent out some single string electric guitar bridges to be powder coated on April 1st. Established what it would cost, agreed on the price which I agreed to be $350 and so I sent the package of parts. I did not hear from them for months understanding that they may have a back log so I called them.
They verified that they received the package, then.... absolutely nothing.
Contacted them several times in an effort to establish a timeline, they never returned my calls and never once picked up the phone to talk to me.
I asked for a timeline, they ignored the message and every message I left after that until Wednesday August 12th.
Since they never answered the phone again I had my wife call them on her phone.
Upon replying my wife handed the phone to me.
To say the least they were utterly surprised, looking for a hole to crawl into, literally stammering. The person on the phone who refused to give me his name said that he would promptly send me back my parts...I have zero confidence in this. Giving him three days before I report the matter to small claims, then see if I can escalate this issue further.
To be clear on this, no money changed hands, I am demanding my parts be returned with fingers crossed since they already told me once before that they forgot what they did with my parts.
This company is a sad, sad, joke. Just happy that I was not having a car fixed or something else more critical..
They do not deserve the 1 star that I have to leave. read more