Sean Dibsy was seriously the BEST loan officer!!! He made the entire home-buying process so much…read moreeasier and was always patient, knowledgeable, and incredibly responsive. I would randomly call or text him with questions, and he always made himself available to walk us through everything. He genuinely cared about making sure we felt comfortable and informed every step of the way. We couldn't have asked for a better experience and would recommend Sean to anyone looking to buy a home. Thank you, Sean, for everything!!!

**2nd update. After posting the update, since I hadn't heard anything back. I received a hostile…read moretext telling me he's "done with me" and will not help in removing the inquiry. This is the customer service you will be receiving. There's no kindness, no consideration. I have NEVER had this experience before. Again, others are to blame, but not the company. 9/28/26---Update---This was in fact another HARD inquire, as stated on my credit report, which I pulled. As of this evening at 9pm, no updates. Nothing has been resolved, even though this is the error of this company. I didn't send a threating email. I told them I'd be leaving a review so others would know to stay away from a company that has a motto of "we care" and "hold us to our word" yet when you try to address their error, they're very defensive and want to put the blame on the customer/potential customer. Calling me late in the evening and pressuring me to remove a review that is based solely on my experience with this company is threating and illegal. You can't mess up people's credit and deny all responsibility, and force them to lie. I'm not the only person who has had a horrible experience with this company. I have the date the credit was pulled again, and it's listed as a HARD inquiry, no matter how hard this company's owner tries to deny it. It's simple, you want a good review, you provide excellent customer service. Why would I be making up the fact that my credit score took a hit, Optimum did this, when they weren't authorized to do so. I have my email from the new "Madi" loan officer. She told me that she would be using the paperwork/credit report info from the previous loan officer (who somehow just vanished into thin air) when I asked if she'd be running my credit again, she said no, yet they did that the SAME DAY (even though I DID NOT tell her I wanted to continue working with her). Robert told me it was due to human error in the begin of his many texts, then tried to blame it on me. Avoid this company at all costs. I will not be bullied into removing my review. Until there is a good faith effort to correct their obvious mistake this honest and horrible experience will stay. I have no problem leaving a good review, when it's warranted. I do not leave fake reviews, and will not be pressured into leaving one here. Fannie Mae did not pull anything, this company's name shows up 2 time on my "inquires" list, because they did it 2 times. I also didn't get a loan with them, so why are they even continuing to have access to my information?

Peter is an excellent loan officer. He went above and beyond to help us secure our loan in a timely…read moremanner. He was very transparent and honest about the loan terms, costs, and requirements, and he clearly explained all of the available loan options so we could choose the one that best fit our situation. Peter was always willing to go the extra mile, even working evenings and weekends when necessary to keep everything moving smoothly. His professionalism, responsiveness, and dedication made the entire loan process much easier and less stressful. I would definitely work with Peter again in the future and highly recommend him to anyone looking for a knowledgeable, honest, and dependable loan officer.

I had an excellent experience working with Peter on my home refinance. From the start, he made the…read moreentire process feel simple, organized, and stress-free. He explained all of my options, answered every question I had and made sure I understood the numbers before moving forward. He was always responsive, professional, and kept me updated throughout the process. I felt comfortable every step of the way. His expertise, patience, and personal attention made a big difference in my experience.

I had a great experience working with Linh on refinancing my home. He clearly explained everything…read moreI needed to know and made the entire process easy to understand. He is very friendly, professional, and knowledgeable in his field. What I really appreciate is that even after completing all the documents, he continued to support me by helping transition to a new company to secure a better interest rate. That shows real dedication and care for his clients. Overall, I'm very satisfied with his service and would highly recommend him to anyone looking to refinance their home.

Linh was great to work with! He helped us with our refinance a couple of weeks ago and made the…read morewhole process smooth and easy. He was very communicative, thorough, and always kept us updated along the way. We really appreciated his help and would definitely recommend him.

I had such a wonderful experience working with Jessie Nguyen! She is incredibly caring, patient,…read moreand dedicated throughout the entire loan process. Jessie was always there to answer my questions, explain everything clearly, and make sure I understood every step. What I appreciated most was how thoughtful and attentive she was. She genuinely cared about helping us and always went above and beyond to make the process as smooth and stress-free as possible. If you're looking for a lender who is trustworthy, responsive, professional, and truly cares about her clients, I highly recommend Jessie Nguyen. We are so grateful for all of her help and support!

I had a great experience working with Jessie on my 2nd lien cash-out loan. I needed access to the…read moreequity in my home but didn't want to refinance my existing first mortgage and lose my current low rate. Jessie explained the options clearly and helped me find a solution that allowed me to keep my first mortgage while taking cash out through a second lien. The process was smooth, communication was excellent, and Jessie and her team kept me updated throughout the entire loan. Everything was handled professionally and efficiently. Highly recommend Jessie if you're looking for a knowledgeable mortgage advisor who can offer solutions beyond a traditional refinance!

Just had another refinance loan with Matt hang and again it was a pleasant experience. Matt is very…read moreresponsive, collaborative and retain high professionalism in communication at all times. I am glad that the loan was completed exceed my expectation for both timeline and APR. Would definitely do business again with Loan Factory in the future. Highly recommended

Initially reached out to Loan Factory on yelp along with several other mortgage brokers to see who…read morehad the best rates. Their CEO Thuan Nguyen responded and his rate/offer was the most competitive. Decided to give him a call and let him know the situation we were in as we needed to make a rush switch and do everything possible to close in 2 weeks. Thuan assured me they could get it done and looped in his team. This was a very rush/urgent situation given the short timeline. Matt Hang was assigned as my loan officer handling my loan. He and the loan processor Sophie Pham worked diligently and professionally to get to the end goal of closing the loan. Although I probably wasn't the easiest client to work with given the urgency and my constant follow ups, Matt and Sophie remained professional and kept pressing forward to get this closed. We did have to extend two days past the expected close date, but there were several conditions to get through so this was still a solid success. I recommend Loan Factory for both their competitive rates and ability to get it done.

Steve was amazing through the entire process and we could not recommend him more highly. His…read morecommunication, follow up and transparency throughout the entire process were tremendous.

Absolutely amazing! Very communitave and answered all of my questions in a timely manner and got me…read morea beautiful rate on my home. Would absolutely recommend Steven

If you are looking for a school to learn to become a realtor ? Please do not go to Thomas Dao Real…read moreEstate School. They teach nothing and waste your time. Thomas Dao can repeat his stories to students all the times he in class! waste time and cost 799 usd for nothing. Not recommend to anyone to this place!

Update 6/3/23: Instead of using this experience to reflect and improve, agent Jane Kim Do of…read moreSuperior Real Estate Group decides to call my mom to get her to pressure me to take down my review. This is further proof of her questionable character and work ethics. You can not silence my truth. Update 6/4/23: Jane has also decided to call my new agent to complain about the negative review. He has absolutely nothing to do with this. Online reviews are a fair platform for clients to rate services. Please stop annoying people because it will not change my rating.

This place changed ownership. Chu Hảo does not work here anymore. I just found out when I went to…read moredo taxes for this year. The place looks more modern now and the owner now that did my taxes for me was nice and friendly. He answered the questions that I have to help me understand my taxes better. He charged me 50 dollars for me. I thought I went to the wrong place, because the office looks so different now. I would recommend this tax place, and I would come back again to do taxes.

This is a family run income tax office which makes it more enjoyable when getting taxes done. It's…read morelike going to a private practice for your dental work vs those corporate dental offices that give crappy treatment! Hao is the CPA and usually his daughter or son will be out there helping out. Sort of typical for Asian businesses to have their kids help out haha. Their office is located in the Bolsa mini plaza where thanh my is and catinat pharmacy. Hao pays attention to the details, but we're usually in and out quick. He tries to help you out and is very patient. Also he explains everything to you if you have any questions or concerns. There have been times where we'd go near closing and he would stay open late for us, sometimes past 7pm. He has nothing to hide and you're able to see everything he types in, he'll show you on the screen every step of the way. He's really friendly and will joke around with you to lighten up the mood cause everyone dreads doing taxes in fear of having to cough up money to uncle Sam :( We have referred lots of family and friends here they love him as well! His service fees are very reasonable and cheaper than h&r block and other places we've been to in the past.

Had the absolute BEST experience with the best lender!…read more I'm not new to real estate and have had the opportunity to work with several lenders who are great at what they do, but she truly exceeded every expectation. From start to finish, she was knowledgeable, responsive, professional, and made the entire process seamless. I will HIGHLY recommend her to anyone and everyone I know! If you're looking for a lender who genuinely goes above and beyond, she's the one! Thank you so much Mai! Sincerely, Edward and Debbie

Mai Thank you so very much for all your help always!…read moreI am recommending her to everyone she is always helpful,nice, on time and very friendly and professional!

Can't recommend Will and his team enough. We had to close fast and they were able to offer us a…read moregreat rate while still closing as fast as possible. All fees were transparent and I always felt like their team was genuinely trying to help us throughout the process. Thanks Will for getting us into our first home!

I had an excellent experience working with Will on my home loan. He was professional,…read moreknowledgeable, and incredibly responsive throughout the entire process. Every time I had a question or needed clarification, he replied quickly and made sure I understood each step. Buying a home can be stressful, but Will made the loan process smooth and efficient. His attention to detail, dedication, and willingness to help gave me confidence from start to finish. I truly appreciate all of his hard work and support in helping me successfully secure my home loan. Thank you, Will, for making this dream possible. I highly recommend Will to anyone looking for a reliable and responsive loan officer!