Sean Dibsy was seriously the BEST loan officer!!! He made the entire home-buying process so much…read moreeasier and was always patient, knowledgeable, and incredibly responsive. I would randomly call or text him with questions, and he always made himself available to walk us through everything. He genuinely cared about making sure we felt comfortable and informed every step of the way. We couldn't have asked for a better experience and would recommend Sean to anyone looking to buy a home. Thank you, Sean, for everything!!!

**2nd update. After posting the update, since I hadn't heard anything back. I received a hostile…read moretext telling me he's "done with me" and will not help in removing the inquiry. This is the customer service you will be receiving. There's no kindness, no consideration. I have NEVER had this experience before. Again, others are to blame, but not the company. 9/28/26---Update---This was in fact another HARD inquire, as stated on my credit report, which I pulled. As of this evening at 9pm, no updates. Nothing has been resolved, even though this is the error of this company. I didn't send a threating email. I told them I'd be leaving a review so others would know to stay away from a company that has a motto of "we care" and "hold us to our word" yet when you try to address their error, they're very defensive and want to put the blame on the customer/potential customer. Calling me late in the evening and pressuring me to remove a review that is based solely on my experience with this company is threating and illegal. You can't mess up people's credit and deny all responsibility, and force them to lie. I'm not the only person who has had a horrible experience with this company. I have the date the credit was pulled again, and it's listed as a HARD inquiry, no matter how hard this company's owner tries to deny it. It's simple, you want a good review, you provide excellent customer service. Why would I be making up the fact that my credit score took a hit, Optimum did this, when they weren't authorized to do so. I have my email from the new "Madi" loan officer. She told me that she would be using the paperwork/credit report info from the previous loan officer (who somehow just vanished into thin air) when I asked if she'd be running my credit again, she said no, yet they did that the SAME DAY (even though I DID NOT tell her I wanted to continue working with her). Robert told me it was due to human error in the begin of his many texts, then tried to blame it on me. Avoid this company at all costs. I will not be bullied into removing my review. Until there is a good faith effort to correct their obvious mistake this honest and horrible experience will stay. I have no problem leaving a good review, when it's warranted. I do not leave fake reviews, and will not be pressured into leaving one here. Fannie Mae did not pull anything, this company's name shows up 2 time on my "inquires" list, because they did it 2 times. I also didn't get a loan with them, so why are they even continuing to have access to my information?

Peter is an excellent loan officer. He went above and beyond to help us secure our loan in a timely…read moremanner. He was very transparent and honest about the loan terms, costs, and requirements, and he clearly explained all of the available loan options so we could choose the one that best fit our situation. Peter was always willing to go the extra mile, even working evenings and weekends when necessary to keep everything moving smoothly. His professionalism, responsiveness, and dedication made the entire loan process much easier and less stressful. I would definitely work with Peter again in the future and highly recommend him to anyone looking for a knowledgeable, honest, and dependable loan officer.

Peter was so diligent and patient with guiding me through the loan process. He made a complicated…read moreprocess smooth and quick. We really appreciate his help and would highly recommend to anyone

Steve was amazing through the entire process and we could not recommend him more highly. His…read morecommunication, follow up and transparency throughout the entire process were tremendous.

Absolutely amazing! Very communitave and answered all of my questions in a timely manner and got me…read morea beautiful rate on my home. Would absolutely recommend Steven

I had such a wonderful experience working with Jessie Nguyen! She is incredibly caring, patient,…read moreand dedicated throughout the entire loan process. Jessie was always there to answer my questions, explain everything clearly, and make sure I understood every step. What I appreciated most was how thoughtful and attentive she was. She genuinely cared about helping us and always went above and beyond to make the process as smooth and stress-free as possible. If you're looking for a lender who is trustworthy, responsive, professional, and truly cares about her clients, I highly recommend Jessie Nguyen. We are so grateful for all of her help and support!

I had a great experience working with Jessie on my 2nd lien cash-out loan. I needed access to the…read moreequity in my home but didn't want to refinance my existing first mortgage and lose my current low rate. Jessie explained the options clearly and helped me find a solution that allowed me to keep my first mortgage while taking cash out through a second lien. The process was smooth, communication was excellent, and Jessie and her team kept me updated throughout the entire loan. Everything was handled professionally and efficiently. Highly recommend Jessie if you're looking for a knowledgeable mortgage advisor who can offer solutions beyond a traditional refinance!

I had a great experience working with Linh on refinancing my home. He clearly explained everything…read moreI needed to know and made the entire process easy to understand. He is very friendly, professional, and knowledgeable in his field. What I really appreciate is that even after completing all the documents, he continued to support me by helping transition to a new company to secure a better interest rate. That shows real dedication and care for his clients. Overall, I'm very satisfied with his service and would highly recommend him to anyone looking to refinance their home.

Linh was great to work with! He helped us with our refinance a couple of weeks ago and made the…read morewhole process smooth and easy. He was very communicative, thorough, and always kept us updated along the way. We really appreciated his help and would definitely recommend him.

Had the absolute BEST experience with the best lender!…read more I'm not new to real estate and have had the opportunity to work with several lenders who are great at what they do, but she truly exceeded every expectation. From start to finish, she was knowledgeable, responsive, professional, and made the entire process seamless. I will HIGHLY recommend her to anyone and everyone I know! If you're looking for a lender who genuinely goes above and beyond, she's the one! Thank you so much Mai! Sincerely, Edward and Debbie

Mai Thank you so very much for all your help always!…read moreI am recommending her to everyone she is always helpful,nice, on time and very friendly and professional!

Just had another refinance loan with Matt hang and again it was a pleasant experience. Matt is very…read moreresponsive, collaborative and retain high professionalism in communication at all times. I am glad that the loan was completed exceed my expectation for both timeline and APR. Would definitely do business again with Loan Factory in the future. Highly recommended

Initially reached out to Loan Factory on yelp along with several other mortgage brokers to see who…read morehad the best rates. Their CEO Thuan Nguyen responded and his rate/offer was the most competitive. Decided to give him a call and let him know the situation we were in as we needed to make a rush switch and do everything possible to close in 2 weeks. Thuan assured me they could get it done and looped in his team. This was a very rush/urgent situation given the short timeline. Matt Hang was assigned as my loan officer handling my loan. He and the loan processor Sophie Pham worked diligently and professionally to get to the end goal of closing the loan. Although I probably wasn't the easiest client to work with given the urgency and my constant follow ups, Matt and Sophie remained professional and kept pressing forward to get this closed. We did have to extend two days past the expected close date, but there were several conditions to get through so this was still a solid success. I recommend Loan Factory for both their competitive rates and ability to get it done.

Trinh and her team were extremely helpful and quick throughout the whole process. Purchased my…read morefirst home with their assistance and I originally had a lending option going into the purchase but they were able to find me a better rate! Needless to say, it's going to save me a lot of money in the future! They were upfront and clear on what I needed to provide. They heard exactly what I was asking and gave me clear and concise answers. The purchase was a new build so it took 6 months to finalize and they stuck it out with me and treated me like a million bucks. We had a few hiccups due to 3rd parties but they were able to quickly resolve it with their own referrals / teams. Overall, I had a great experience with Trinh and her team.

I ain't gon trynna be corny or cheesy so I'll keep it short n simple. I can't believe this…read moretransaction went so smooth with the buying plus the loan process. With ur work ethic, values, n expertise u gave me such a great experience and stress free in closing this home, Trinh! So proud of u & I wouldn't trade u for the world. I'm beyond blessed . Thank you God for this new mile stone n opportunity #milliondollarlisting 2nd home bought n closed by Trinh.

For my first home purchase, Truc had everything I looked for in a Loan Officer. She is…read moreknowledgeable, resourceful, confident, and AVAILABLE. Her guidance and patience with me during my first home purchase is such a blessing. I highly recommend anyone reading this to reach out to her.

I only put forth effort and time writing reviews when I experience stellar service and people…read more Nick Nguyen will always be my go-to real estate agent. This was the fourth time I have worked with him; and he continues to demonstrate the same consistency in his dedication to helping people sell houses, and buying their forever homes. Nick helped me sell my condo during the height of the pandemic, and recently supported my husband and I with purchasing a single family residence. Nick is highly professional, responsive, and thorough with the process of buying/selling homes. These are qualities that I highly respect. He took the time to better understand me, my husband, and the essence of our desires/wants in a new house. Buying/selling homes is always a stressful process, but Nick always made sure to provide clear explanations to ensure that we made informed decisions. Not only did my husband and I identify homes that we wanted to look at; Nick also provided suggestions on different houses that he thought would be best fit for us. I'm so grateful for Nick and his team. I would recommend Nick to anyone!

Hi Nick. I'm so glad to connect with you after got prefer on the phone is from Do Tan Khoa in ADK…read morebancorp team . You are the right agent we can talk about real estate in South California . I'm grateful , thanks for your hard work to help my family got closed escrow on the first time buy a house with conventional loan. You did a fantastic job, made the step-by-step help me and seller move forward to close escrow very smoothly on time. This is the right story from me to Nick. I'm highly recommend to anyone, please contact and meet with Nick, if you interest about sell or purchase property in South California. Thankfully to Nick Quy Nguyen with ADK bancorp team!