I've been a customer of ZX since I first encountered them well over a decade ago at the Indy 1500. After my first couple of purchases from them at the show I began to occasionally visit them at their Goshen location, and was thrilled when they later opened up a new store much closer in Fort Wayne. I've spent several thousand dollars with them over the years, but I think as of Saturday, they've received my last.
I don't buy much online. I like supporting locals stores and I tend to be a tactile shopper. On Black Friday, however, I was able to pick up online a couple of lowers that ZX doesn't carry and ordered a few accessories with them. Only one time in the past have I don't something similar and in both occasions I had ZX do the transfers.
The first time I transferred to ZX they received the lower and charged me the expected $20 fee that I read about online. I was very satisfied. This time, though, the company I purchased the lowers through sent the two lowers and a couple of matching rails, barrel nuts, etc., along with the lowers to the Fort Wayne store.
After I completed the transfer paperwork for the 2 lowers, I paid my bill without thinking much about it. Upon being handed my receipt, it dawned on me that I had paid $60, the cost for THREE transfers. Sure enough, the receipt said exactly that: THREE transfers. I mentioned something to the sales clerk and he simply said, "That's because there were other items in the box."
I held my breath and maintained my composure. Sure, I may have been able to get my $20 back had I argued, but what's the point?! I had learned an important lesson:
ZX Guns will take advantage of their customers and charge a 'TRANSFER' fee for something they NEVER TRANSFERRED! If making $20 is really worth losing a customer who has probably spent in excess of $10K with them in recent years, then they can keep the 20 bucks. The extra transfer fee was never mentioned to me in advance, and there was no transfer. This is a dishonest and manipulative business tactic, and one I won't risk again.
In my 50 years I can count on one hand the number of stores I've sworn off, but this will be on my list. With the new Gander Outdoors only a couple of miles away, as well as other gun stores to choose from in Northern Indiana, I certainly don't need them. I'm sure they don't need me as well, and will do just fine without me. I can only assure them that I will spread the word among my friends and on social media, online forums and places where I gather. There's no reason for others to get suckered like this. AND, if you take a look at their facebook page (which I did too late), you'll see others have made the same complaint.
It's a shame. I really used to like the company. read more
