Excellent customer service!!…read more Came in towards closing was not shooed away even thought cutting it close. Helped me, ordered what I needed and had it shipped to my house. I wish I caught the young ladies name, very professional! A happy boy!

I came looking for a sperry shoe they have at the killeen mall location but they didn't have it…read more The lady working seemed nice & even offered to order it.

My daughter-in-law and I visited Boot Barn in Temple, Texas, and from the moment we walked in, we…read morefelt so welcomed. Barney, who was behind the counter, greeted us warmly and let us know he was there if we needed anything. We headed straight to the hat section, trying on different styles as we prepared for an upcoming rodeo. When I put one on, I wasn't sure how it looked, but I felt cute, so I boldly asked Barney, "Well, how do I look?" With the calmest and coolest demeanor, he simply nodded and said, "That's a good one." That, plus my daughter-in-law loved it, so that sealed the deal--I knew that was my hat! Barney then came over and gave us an in-depth education on cowboy hats--explaining the different materials, how pricing changes based on quality, and even how round-top hats are just like traditional cowboy hats but need to be molded down. We were so captivated by his knowledge that I joked he must have felt like he was giving a TED Talk! Beyond hats, we had the best conversation. My husband and I were stationed in Hawaii, and Barney's son, who's in the Coast Guard, was also stationed there. He made a comment about how if we all took the time to understand each other a little more, we'd see one another in a different light. That moment was so heartfelt that I might have scared him when I asked for a hug--but he was just such a kind soul! I also have to give a shout-out to Misty, who was just as incredible. She gave us a thorough lesson on boots--how some stretch more than others, the unique characteristics of different brands, and how she could special-order anything if they didn't have my size. She was down-to-earth, knowledgeable, and made our shopping experience even better with her warm smile and great conversation. Though we didn't interact with Jared as much, he was just as kind. When he rang up our order, he made sure we acknowledged both Barney and Misty's excellent service. I've seen people remind customers to "mention their name in a review," but Jared wasn't about himself--he genuinely wanted his teammates to get the recognition they deserved. That spoke volumes about his character. My daughter-in-law, grandbaby, and son-in-law now call Texas home, while my husband and I live in North Carolina. But anytime we come back, Boot Barn in Temple is the only place I'll shop for hats, boots, or anything Western--and I'll be asking for Barney!

The employees at this store were so helpful and kind. We brought family from Germany and they…read morewanted cowboy boots. They found some beautiful boots. The lady was very helpful with sizing and giving us socks. The lady at the register, Stacy was extremely patient with us. Their cards from Germany were giving them trouble, and she was very understanding and kind. The store was very well stocked and organized.

Asked for assistance at the skate area and no one showed up, after 10 minutes we left. Told the…read morecashier about it and got the excuse we are busy. Very bad Customer Service. Selection is poor because the shelves are not stocked. It is kind of pricey that is for sure not happy about this experience that is for sure. The Academy stores I shopped at in Georgia were always better that this store. You guys need some major help that is for certain.

Academy refuses to post a negative review on their website regarding a dangerous firearm i bought…read morefrom them in Temple, TX. They might be able to censorship reviews on their site, but they cannot dictate what i write here. Below is the review. Dangerous. Timing issue right out of the box. First 5 rounds shot were shaved, sending metal fragments out of the side of the revolver. One sliced open the side of my face, blood was running down to my neck. Another round sent fragments into my hand. Went back to academy the next day. They sent it to Taurus for repair. I will never trust this particular firearm or Taurus again. Was shooting Hornady critical defense ammo.

What an asshole. This business is a high pressure pump and dump store. Reminds me of "The Good…read moreFeet Store": buy my over priced merchandise (that is of questionable value to begin with) and then you are stuck with it. No concern to either get it right or make it right. I would not ever spend another dime with this hustler. If you DO choose to shop here, be sure to avoid the asshole in charge Heinz.

This store has earned the lowest possible rating and a strongly negative review. My 90-year-old…read moremother with very difficult-to-fit feet bought a $200 pair of shoes from this store with the money I gave her for her birthday. Unfortunately, the shoes did not work for her when she tried them on again at home with her various compression socks. When she went to the store to return the unworn shoes with her receipt one week later, the owner told her there were no returns on her shoes. When I called and spoke to the owner to tell him why I believed that he had treated my mother unfairly and would give him a chance to make things right before I wrote a negative review, he accused me of threatening him. Instead of letting me explain why my elderly mother was unaware of his no-return policy, he yelled, "There are signs all over the store." Instead of listening to me, he talked over me. Consequently, he was unable to hear that my elderly mother did not see the "no returns" signs. She lives with chronic pain, and at her advanced age it is very difficult for her to shop. This is why she did not see the signs. Also, the sales clerk did not inform her of the no- return policy when she bought the shoes. Because of my mother's very difficult-to-fit elderly feet, she never would have bought the shoes if she had known she would not be able to take them home and try them on again with the various compression socks she must wear throughout the day and seasons of the year. The owner could have provided courteous customer service and listened to my explanation of why I believe his store treated my mother unfairly, but he chose not to do so. You can decide on your own if you want to spend your money at a store like this. If you do choose to shop here, be aware that you cannot return the shoes you buy--or your elderly parents buy. There is not a 30-day guarantee as one of the reviews claims. On a positive note, I am grateful to the sales clerk who recognized my mother's frail condition and took her payment while she remained seated so she would not have to walk to the register. I wish I had been there because I assume I would have seen the no-return signs since I am not elderly and do not live with chronic pain. Unfortunately, I do not live in Temple and could not be there to see the signs and protect my mother from this store's policy. Consequently, my elderly mother who subsists on social security is stuck with $200 shoes ($226 with tax) that are uncomfortable and impossible to wear with most of her compression socks. The owner told me to go ahead and post my review. He is apparently happy and satisfied with this outcome. I hope this review will protect other people, especially those who are elderly and/or those with chronic pain, who shop at his store.

Great customer service! Staff super helpful. So many selections to choose from. We found exactly…read morewhat we hoped for

I got both of my prom dresses from here for my Junior and Senior Prom! The prices are very…read morereasonable, and the people there are very nice, I highly recommend this place

Just stopped in on my way from Fort Hood military base and got a shirt custom made right on the…read morespot. Mother & daughter duo working. Very nice and super helpful. They even took my name and number to let me know if they can accommodate some other needs of mine. I gotta say I am surprised to find such a gem in this town. I haven't had much luck get g services and treated right at my other stops. I will be coming back tomorrow with a couple more shirts to get customized. They do letterman jackets and it looks like they are having a huge sale on their merchandise. I saw some shoes and jerseys for sale. Go check these gals out! Super inexpensive. I paid $4.33 for 2 large numbers on the back of my shirt! Can't beat it!

I noticed about a week or two ago that one spoke nipple was broken on my rear bike rim, and then…read morelater I noticed that my back tire had a little warp spot in it. Normally, I would have just taken my bike to the ONLY bike shop in Killeen (Sun Country Cycling), but that shop closed about a year ago. Sun Country Cycling does have a shop in nearby Temple. After researching the cost of a new rear bike rim, I decided to take the 27-minute drive to Sun Country Cycling in Temple. They diagnosed my problem and repaired my rim in about 10 to 15 minutes, for free. Thank you, Sun Country Cycling!

fixed up my little brothers jetson, had new tubes and a fixed chain in no time at all, very…read moreaffordable and they love to do what they do! make this your go-to for everything cycling :)

Great customer service and will find you something even if it has to be ordered! They make my lady…read morefeel positive and that all you can ask for!!!

Id rather maintain and order online. This is a new store in the Killeen mall and I decided to go in…read moreand check it out. I've always ordered online or lived in a bigger city where this store is fluent. I walked in and two ladies were completing their sale. I was over looking at the jeans. After about 5 minutes, the sales person did not greet me, but stood at the counter looking around. She saw me. I walked out. I don't think Ill visit this location anytime soon.