I had a pleasant experience with this shop. I went here to remove a link for my watch and it took…read morehim less than 10 minuets to do so at a reasonable price. I would recommend this place from my experience.

I sent in my old mariner clock to him for repair. He charged me over $100 and the clock wasn't…read morefixed. Sent it to him again, since he seemed to be the only one able to repair such a clock. He kept it for OVER A YEAR before telling me he couldn't fix it. AND charged me another $100.

Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.

I have had jewelry custom made and they helped me with the design, gave me more ideas and with a…read morefair price. When I got my jewelry it was fabulous, even better than I'd hoped. Now I trust them implicitly and I don't go anywhere else. Very friendly too. In the past I had another jewelry store use my wedding ring to add to the rings I was having made and they lost my ring so I now only go to Gold Star where I know this will never happen.

Golden Star Jewellers in North Van is a very good Jewellery store!…read more They have a wide range of beautiful and distinct jewellery, Ali assisted my wife and I and helped us find the perfect ring for the occasion... please give Ali a visit for any jewellery needs you have.. His prices are beyond fair and his service is greatly appreciated. sincerely Cameron and Kristin

I received excellent service. I brought in 2 watches my father owned and could not fix, an old…read moreSeiko and Breguet. It took Andrew a few minutes to figure out the problems. He is very experienced. Thank you Andrew!

Came in earlier this afternoon because one of my watches had a dead battery. I called and spoke to…read moreAndrew, and he was very pleasant on the phone and I decided to drop by to give him a try. I was in the neighbourhood, so getting to his store was really easy. Parking outside on Hastings was plenty, so that definitely makes things a lot easier. I was greeted by the same friendliness on the phone and told him I was the one that he spoke to 10 minutes ago. He took my watch into the back to open up and check what type of battery it required. It was a simple replacement and he charged me $12.xx for the whole thing. I was in and out of the store in less than 5 minutes, so service was definitely quick, friendly, and efficient. I would highly recommend everyone that has any sort of watch issue give Andrew a try. I think I've found my new watch guy! Bonus points for having a very cute little dog!

I have always got my jewellery repairs, custom jewellery & watch batteries & repairs done by Jose …read more They do an excellent high quality job , in very good time ! I had my sons Cartier watch repair done within two days before he was travelling .They also have a very intersting range of unique jewellery to buy gifts .The staff are very professional with extensive jewellery experience to give you the best advice & guidance . I highly recommend them to anyone for their jewellery purchases & repairs !

Great friendly service and their ready to make the customer 100% satisfied…read more They have been in business for a long time and a trusted jeweler. Would not hesitate to recommend them.

Called John as I needed new batteries for a couple of watches that had been sitting in drawers for…read morea few years. He told me to come right over - had them ready to go while I waited no more than 10 minutes in his whimsical and curious little shop. Fantastic service - I'll be back and telling everyone I know about this little hidden gem. Thanks, John!

I came here with 9 watches that needed battery change -- I know, that seems like a lot, but I like…read morewatches. I live in Seattle, but there aren't many small independent watch/clock repair shops around where I live, and this shop sounded like a gem from the yelp reviews. And it was. I randomly walked in with 9 watches past 5 pm on Friday (one of them was a little more complicated), and Mr. Hiew told me they could be ready by noontime on Monday. Wow. I've walked into a pretty well-known jeweler (B*n Bri**es) by where I live, and they'd say, "We'll call you when it's ready" (which is like a week later) or sometimes even "We have to send this out." But no nonsense like that here. It's all business. Love it. I went back a little after lunchtime on Monday, and sure enough, they were ready and packaged, with detailed description of each watch written down. This man is dedicated to watches and clocks. He's even wearing a Renata mask. (I've never even seen a Renata mask. He must be a good customer.) In case you don't know (like one previous reviewer), Renata batteries are what's considered most reliable and long lasting. They're used in the likes of Rolex (Oysterquartz), Tag Heuer and Breitling. Renata batteries cost a little more, but if your shop uses them despite the cost, you know they care. I paid 15 CAD for 8 of the watches and 25 CAD for the more complicated one. I'm a happy camper. In Seattle they charge more and do less (they'd say things like, "...and waterproofing would be extra charge"). An unassuming shop that doesn't even have a sign outside, but has customers coming back? That's my kind of shop. I'll definitely come back when I'm in town.

Selection is somewhat limited. But again, I recommend to come here to check what they have. Prices…read moreare negotiable and are ok. You can definitely get certain things cheaper if you shop online but again that means you will have to wait for shipping. Parking is available and is free with registration of license plate. My dad came here and recently bought a watch.

I needed to have my watch battery changed, and Russell Jewellers was recommended to me by a watch…read moreaficionado. They did an excellent job on my Tissot Titanium, and $11 is an excellent value. Best of all, I didn't have to risk damaging my watch or injuring myself. I took out my phone to adjust the time to match (I like to have it right to the second) - but that wasn't necessary because they had already done that for me. Wow! Always a fun place to shop at, with a nice selection of Seiko, Squale, and other quality watches. Parking is easy as there is a large underground lot at the complex. I highly recommend Russell Jewellers!

Was looking for a replacement for the diamond in my wife's wedding ring that was lost several years…read moreago. After looking at a couple of the chain stores in the mall, I wanted to check with Borthwick's, mainly because I live in Ferndale, they are local, and I have heard good things. The chain stores tried to upsell me, and would have had to order the stone, and send the ring out for setting. The salesperson at Borthwick's was very friendly and helpful, and showed me a couple options that were in stock in the store in the price range I was looking for. She said it would take up to a week for the fitting, and would be done in house. I left to think about it for a little while, then came back and was able to negotiate the price down a little more on the diamond I wanted. I made the deal, put down half the cost for deposit, and was told it could take up to a week if any changes needed to be made in the setting. Three hours later I got a call and they said it was already done and I could pick it up when I was ready! I went back, picked it up along with an appraisal. The ring looks like new. They advised that we bring it back every six months or so for cleaning and inspection at no charge. I gave the ring with the new diamond to my wife on out 30th anniversary. She was very pleased at the selection I made on the stone, so I'm happy. :)

I brought in my engagement ring (purchased elsewhere) because I thought it needed to be resized and…read morethe prongs tightened--my center stone felt a little loose. The wonderful ladies working there took the time to explain why my ring actually felt too big, and it turned out I didn't need a resize after all! They offered an alternative adjustment I didn't even know was possible, suggested more cost-effective options, and even tightened my prongs at no extra charge. My ring was ready within just a couple of business days and looked absolutely gorgeous when I picked it up. The staff was so warm, friendly, and genuinely made me feel comfortable and cared for. I'll definitely be coming back to them for all my future jewelry needs--wedding bands, gifts, repairs, and more. Highly recommend!

Attitude was Lowrey totally low balled me quoted me 1/8 of the value of what my gold was worth…read moretotal rip off

From the owner: Silver & Gold Bullion Dealers: Cash for Gold: We Buy /…read moreRefine Gold / Silver / Diamond Jewellery, Panning & Mining Gold, Gold Nuggets, Bars, Coins & Watches. Custom Designs: GIA Certified Diamonds & Gems: Repairs, Stone settings and Appraisals