Everything was great except the wait time. They were very kind and gentle with my 5 year-old…read more However, we waited over an hour in the dental waiting room after a brief wait in the front office. Our appointment was at 2:30. I had to get my child out of school early because you can't be late. We waited about 30 minutes for the dental hygienist who was very sweet, named Barbara. She took time to let my son look at her tools before using them, she even offer a choice of flavored for the toothpaste. Another, thirty minutes before we saw the the Dr., who was very nice and very professional, but we were kept waiting too long in an empty room. We read all of the books I brought with us multiple times. My child was tired and hungry by the time he was seen. I don't blame the service providers, as much as The scheduling , but it would have been much better to just make an appointment for 3 or 3:30pm if we when we didn't leave the office until after 4:30pm. I requested a private room, but I expected to be seen promptly. We will return, because it was very clean and organized. The doctors and staff were all very good with children.

Safety concerns for sharps container on ground that was easily accessible to a child especially…read morewith it being a pediatric facility not to mention all the exposed electrical outlet. As far as the car staff and doctors are nice but the safety of my child comes first and was lucky when he grabbed a needle out of the sharps container he didn't get poked.

Best experience yet with a pediatric dentist. I have had some ruff experiences with the customer…read moreservice in Fayetteville when it comes to pediatric care. However when seen by the doctor she made us feel comfortable and confident in her ability to take care of my daughter. Thanks

My child had an appointment today, the actual service and staff in back were amazing as usual but…read morethat front desk staff member was very unpleasant! Her Customer Service was a negative experience. They charged me for services im fully covered under and couldnt explain to my insurance company nor the billing dept why I was charged! It was lazy, very defensive, a "bothered" attitude, talked down instead talked to and then referring to me as if im not present. She wasn't welcoming from check-in to check out. Her demeanor was as if she didn't want to be there. Non mannerable, not a "Thank you!" You're welcome come again...nothing!!!!! Love the location but maybe I need to re-consider other locations.

Do not go to this location the manager is there do not care that they had a worker there that wrote…read morethis on the back of my daughter's excuse. Only reason why they're saying that is cause they're getting mad that I asked to stay in the back with my daughter because she has anxiety with the dentist And she's only 14 years old. I am a good mom with my kids, bringing them to get their teeth cleaned out and their cavities filled they don't wanna fill my daughter's cavities all the way they want me to come nine times to do just one cavity, on top of that they want me to pay $20 cash every time for some sedation for my child. They know what they're doing which is a waste of time I've been to other dentist Places and they've done all my kids cavities in one day. This is very unprofessional for someone to write this in the back of the excuse, imagine me taking this to the school and this could've lead me into bigger problems and having the school question me about being a bully!!!!! I was so shocked when I saw this and so disturbed that they would say something like that about me when I've been nothing but nice to these people they talk behind your back so if you do not want this kind of problem, avoid this area. Do not take your children here!!!!

Arrived for my son's 9:30 appointment, 10 minutes early. Was rudely greeted by Paris amis- who…read morequestioned the appointment, then demanded payment for a balance I wasn't aware of. Despite explaining, Paris refused service until balance paid, citing office manager Tanika Richardson's orders. The balance has nothing to do with the service rendered but seems more egotistical. My son and his four siblings will not be returning back to this establishment.

My baby has been a patient of Kids Dental for five years. Dr. Monica is so sweet and doesn't…read morebelieve in aggressive treatment. She works with the kids to get them to improve their oral hygiene habits. The staff members are knowledgeable and keep you informed during your visit. You get multiple reminder messages which is very convenient. They have an emergency number for after hour issues.

I called and asked were they IN-Network with Metlife and they said yes I get my EOB and they are…read moreOUT of Network and used all my Dental Benefits for the year, Why are they using OON providers but telling patients they are IN-Network, I will NOT BE GOING BACK TO THIS OVER COMMERCIALIZED PLACE. There is always a long wait time, Although the Dentist she was nice and the ladies at the front desk are pretty they are kind of rude . The worst Dentistry office I've been to. They say the offer free whitening but no one ever mentions it to you . I just wish I never went to this place but definitely will not be coming back!

If I could give zero stars, I would. I have been sent the wrong X-rays for twice. They do not…read moreanswer the phone even though they don't close until 5:30. I called at 5:00. The operator even called and they didn't answer. Three days to get X-rays is ridiculous. I won't be returning.

They really need to be shut down. Won't communicate, took teeth out my child's mouth without…read moreinforming me after they're telling me that she will be there for fillings. She did not receive the service, but she came back out for 14 missing. They would not allow me to go back there with my child. Then my other child was supposed to be sedated because they fear that he can't be handled well if you had a big needle coming in your mouth and your parent was in there you would be afraid too went for a pre-op appointment got set up nobody ever called to confirm the appointment then they completely rescheduled the appointment without calling me back. I am definitely reporting them.

I would not recommend this dentistry. My daughter had an appointment scheduled for March 18th. I…read moregot a text message a few days before the appointment asking for me to call to reschedule because there would be no anesthesiologist in the office that day. I called to reschedule for March 31st at 7:20 a.m. When I asked why we had to be there so early the rude scheduler said that because my daughter is 3 she had to come early. Once we arrived for the appointment today the woman at the front desk insisted that I never called to reschedule, and they would not see my daughter. Once we got home I called to get a manager on the phone but was told to send an email. That response is laughable. I'm livid at this mediocre level of service and disregard for professionalism. I know good service is very hard to come by nowadays but today was baffling. Needless to say, we won't go back. Today was an incredible inconvenience.

They sedated my child with ketamine based on her weight and their scale was wrong. She had a…read moreterrifying life threatening experience. Protect your babies. Do not use this pathetic excause for a pediatric dentist.

Don't take your kids here if you love them. Over doses on homemade sedation medicine and pulling…read moreteeth for fun. Nearly caused catastrophic damage to 5 year old last Wednesday 6/21/23. Need to be investigated by State and Feds

I am very disappointed with the quality of dental work I received at Arena Dental Group. I have…read moreexperienced ongoing issues with multiple fillings, including having to get them redone repeatedly. Dr.Candace does not take her time and rushes. I don't think she really cares. After seeking care from a new dentist, I was informed that several of my fillings were not done correctly and needed to be replaced. The shape and fit of the fillings were off, which has caused continued problems. In one case, a filling was done improperly in a way that allows food particles to become trapped underneath it, leading to an unpleasant odor and concern about long-term dental health. These issues point to a lack of precision and attention to detail in the work performed. Dental procedures, especially fillings, should be done correctly the first time to avoid unnecessary complications and additional treatment. I hope Arena Dental Group takes steps to improve the quality and accuracy of their dental work to prevent other patients from experiencing similar issues. I paid for a lot of my fillings out of pocket due to insurance maxing out just for them to be done incorrectly. Now I'll have to pay again to get them redone. Not to mention they will reschedule your appointment without notifying you. I showed up several times and the office was closed during regular business hours. Overall just not the greatest care I've received.

I'm a new patient to Dr. Thomas with about 6 months of visits and interactions due to getting my…read moreteeth that need a lot of attention taken care of. I chose this practice because they have listed on the website that they provide sedation dentistry which is true to a certain extent. You won't be put to sleep but you will be prescribed medication to help you relax through your treatment if that's something you feel you can benefit from during a visit to to your dentist. The staff have all been so accommodating. I've had to come in between appts. due to new dental issues popping up and they've listen to my concerns and got me in as soon as possible. I have real trauma from past dental treatments and dental offices along with having a medical condition that doesn't allow me to lie flat on my back let alone with my head tilted back. I've had anxiety attacks just preparing for dental appointments for fear of having another dismissed/painful/mistreated experience. I say all of this because I feel I've finally found a dentist and dental office that understands the patient's perspective and is so Informative so I know why and what needs to be done for my individual treatment needs. It means a lot that I can voice that I really have issues with coming to the dentist as a fear and them not be defensive but understanding that past experiences have made it hard to make the appointment let alone sit for work every other week to get my teeth in an ideal state. I couldn't be more pleased with the gentle treatment that I've received at Arena. They have really done their best to accommodate me understanding that it's challenging for me. I'm excited about getting my work done with Dr. Thomas. That's how comfortable I am with her care and I'm faithful that I can get through this because I've been blessed with a experienced, relatable, caring dentist and dental staff.

Let me first start out by saying, I have never experienced unprofessional behavior like this!!!…read moreThat front desk needs an immediate makeover...I don't know why you're greeting anyone at the front because clearly you don't want to be there! I feel bad for the doctors because I know the clients have complained about their experience at the front!! Heaven forbid you should have a question about your charges because you're in trouble now!!Please help this office with customer service!!

It is very hard to get a cleaning at the Pointe South location. It seems as if all they want to do…read moreis fleece customers with evaluation after evaluation, but will not do a cleaning. Why should it be so hard to get a cleaning? All they do is reschedule and reschedule until by the time you get an appointment for cleaning all you get is another evaluation. I have been wanting my teeth cleaned for a year and all I have received is 2 reschedulings and 2 evaluation. I'm beginning to think this location has become fraudulent in it's practices. If you are searching for a dentist. DO NOT USE the Great Expressions Pointe South location.

It took a miracle to my loved one to return to the dentist although extensive work is needed…read more Southern Smiles staff is patient and kind. It's a bit of a drive but parking is free. The office is clean and comfy with a TV and free WiFi. First visit for an exam and x-rays took longer than expected. We returned 2x for a cleaning and extraction which went well. We left with clear instructions and a prescription in hand. Best yet, my loved one said they're "professional, nice and it was the best cleaning I ever had!" They accept PPO and have a $129 annual membership for those without insurance. It covers the exam and x-rays. Regular cleanings average $95 additionally. There's a small processing fee for credit cards. SUM - We'll definitely return to Southern Smiles Family Dentistry, I highly recommend. Shoutout to Nette and Dr. Evans!

Everyone was very friendly and they answer any questions. I didn't feel pressured to do anything…read moreand great bedside manner