Zoom Courier Photos
Recommended Reviews - Zoom Courier
Start your review...
7 years ago
My rating for zoom is a big zero! I do not recommend Zoom Courier at all! Too bad seller of item wanted to save a few pesos on shipping and recommended that she use zoom. I thought it is a reliable company given the competition on delivery service. My package was received last week, 7 days later they could not give me a feedback on the item. I even offered to have it picked up by Grab just so my daughter can use the book for school but they couldn't give a reply on where the item is. Call center didn't know how to handle my call so she asked me to send a message thru messenger. She couldn't even spell my name properly despite me patiently spelling out each letter to her. Zoom is only a few pesos cheaper but your items will get lost and they can't even give a feedback within 24 hours. I had to repeat my message thru messenger 2 days after just to get an update. read more
6 years ago
Never use Zoom Courier! First of all, their app is not user-friendly. I would have to use my laptop to book the package. When I use their app, it would say that my account does not exist which makes no sense since I can use my account perfectly on their website. Second, the delivery takes too long. I have a client located in Makati who bought some products. We're located in Parañaque which is also within Metro Manila. It would take them 5-7 days to deliver the item within the same area. Third, there is no way to track the package other than using the website. There is no customer service hotline. My client did not get any text or notification with regards to the status of the package which was very inconvenient. Yes, Zoom Courier is cheap but I guess you get what you pay for. Php 40 for 40% effort by their delivery service. read more
8 years ago
WARNING!!! Dont ever dare use this service otherwise you'll regret. I posted my document for my client last 27 nov. and after couple of day my client phoned me to chase the document, so I checked with them. They told me it was delivered already. I got an argument with them because its not a joke that cost me a fortune to lose a client for a very poor service. So I took legal action for them. read more
8 years ago
Very poor customer service never reads questions. Just assumes you're asking for package details when we can check it ourselves through their website. Then once u explain that they didnt listen to the question, they wont reply for 24hours. Happened 2x in one week. Commented on their page nicely that fastracks customer service is way better and then they blocked me from their page. Pretty sure they've done this to other customers too. P.s. my problem was my customer said she didnt recieve her order and their website states she received it. I was asking for a copy of the signed waybill. read more
8 years ago
2 packages were delayed for over a week. For 5 consecutive days, I got to speak with agents and team leaders over the phone. They all promise that it will be delivered the following day but it never happened. They also promise that they will get back to you within the day but they never do. No one answers their email support, the phone agents say they also handle that and they're too busy. I decided to cancel the transactions. The packages were returned but the shipping fees weren't. The delivery guy said he's not allowed to return the fees and that it's being handled by their office and I should wait for it to be deposited to my account. Over a month has passed and it hasn't been returned yet. Tried to email Daisy, the person in charge of informing clients about bank deposits, got no reply for over 2 weeks. read more
8 years ago
Terrible service. I sent a package that went through multiple failed "attempts" to deliver, all within 2 weeks. I doubt they really attempted to deliver it. The receiver was at the delivery destination all the time and no rider came within the 2 weeks. No attempt to contact the receiver was made. The sad thing is that it is not just me who is experiencing this. Take a look at their Facebook page and you will see how 90% of the comments are all angry customers. What is even more alarming is that all 4 of their contact numbers posted on their website are not working. Their email keeps rejecting any messages you try to send. Support through FB messenger is not helpful at all and their customer phone reps will tell you repeatedly that they will put the package on their "priority list" but that's just false hope. I'm not even sure why they're still in business. read more
8 years ago
If I can give a score of 0 I will because this courier has the WORST Customer Service Department I have ever encountered! I understand issues may happen, packages get mis-sorted, mis-routed even get lost but what I don't understand and accept is how rude and unprofessional the Customer service agents are! I have spoken to 5 agents, 3 lied about providing feedback within the day even if there is no update from the hub yet. 2 dropped the call! The first one dropped the call after 9 mins, the 2nd one dropped it after 23 mins while I was waiting to speak with a supervisor. What's worse is that when I called back after getting disconnected, I had to wait for 13 mins to get connected to an agent but then the agent did not respond at all! The CUSTOMER SERVICE DEPARTMENT of this company will be the death of Zoom! read more
More info about Zoom Courier
Why does Yelp recommend reviews?
2 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
7 years ago
Their customer service is ABSOLUTELY HORRIBLE. Do not use them. No one answers their email, FB page, text messages or phone numbers. I had been trying to reach them for almost a week to no avail. At one point, I was on hold for 1.5 hours, until I finally just hung up. They have an admin called Lyza, who handled the communication with me so poorly. I needed an urgent follow up of a COD package that they delivered for my consignee, but did not collect the money. She left me waiting for more than 15min on the phone, and when she got back on the line I hung up accidentally. I called back immediately and numerous times after. She simply refused to pick up. I called her and other admin staff numbers many other times that week. No one answered. Lyza herself would drop the call as it rang. I had to go to their office myself to follow up. It's really such a shame. The pickup is great, deliveries are usually on time although sometimes it has delays. And remittance of COD is on time. But their customer support is the worst I've experienced. read more
7 years ago
may dalawang COD ako sa kanila last october 2018, august 2019 na hindi pa din nabibigay. nung una sumasagot pa sila sa email pero ngayon blocked na ako. tumawag pa sila sakin pra hingin ang bank account ko pero ayun nganga. wala pa din. pinaproduce ako ng screenshot na natanggap na ng costumer, resibo nila, na naiprovide ko namang lahat pero hanggang ngayon iniimbestigahan pa din daw. oo magiisang taon na nilang iniimbestigahan. ako na costumer ang nagsa suffer sa kapalpakan ng operation nila and to think mas mahal ang COD service kesa sa regular read more




