Just to come clean, I don't like using Globe for my telco gadgets because a) the 3G is not reliable and b) their customer service really sucks! The only reason my brother and I went here was because he need his sim card changed into a nano sim. He is on a postpaid plan and he hasn't changed his sim card for about 7 years. For his birthday, I bought him a HTC cellphone. Everything was working great until we saw the sim slot.
Since he is on postpaid, we decided to drop by this Globe center to see how long it would take for them to change his sim card. The biggest difference with this center to the other centers I've seen is that all the counters had a person at the booth! (Yes, shocking!) Also, every number is called and, if no one arrived at the booth after 5 calls, they moved on to the next number. (Very Nice!) My brother and I were seated for about 10 minutes and his number was called. I waited at my seat expecting that he would take 30 minutes or more. When he came back after 5 minutes, I asked him what time we had to return for the sim card. To my surprise, he was done! He had the sim card and was told it would be working after an hour. (Super efficient. Love it!)
So, even though I am not a fan of Globe, I am a fan of this Globe Center! To those Globe users out there, if you want efficient, no-fuss customer service from Globe, go here! read more