Great company with a very good service I really enjoy to get…read morea ride the driver was great

We had a group of eight going from Eagle Vail airport to Vail and back. Two trips. Here are my…read moreratings - 5 best; 1 worst: Ease of making reservations- 5 Ease of making changes -5 Responsiveness - 5 Availability to talk - 5 Good vibe / helpful - 5 Equipment (Mercedes sprinter van) - 5 Driver helpfulness - 5 Professionalism and follow up - 5 Pricing - 4 Email confirmations - 5 Peace of mind - 5 I will definitely use them again.

Highly recommend! Our driver Matt was excellent! He did a great job navigating a mountain pass in…read moresnowy conditions, and we felt totally safe and comfortable the whole time. He was also very nice to speak with, friendly, accommodating and professional. The car and pristine and very well equipped. Five stars all around!!!

We booked with Black Mountain limo for round trip transportation from Denver Int'l Airport and…read moreBreckenridge. Competitive price, easy online scheduling, excellent communication from management and driver prior (and day of) trip, top notch vehicles and driver safety/professionalism. Will book with Black Mountain Limo next time I visit Colorado.

I had a very disappointing experience with Rocky Mountain Black Car. I booked a round trip from the…read moreDenver airport to my family's new home in the moutnains southwest of Denver. The email confirmation was for two trips on my day of arrival. I called and got the confirmation corrected. 4 days prior to my arrival, I called RMBC and asked how will the driver contact me and pick up location. i explained to Craig it was my first time at DIA and was a senior traveling alone for the first time since my husband passed. He said the driver would be call me upon my flight landing. I received no call and when I called RMBC- i was told the driver would be there in 15 minutes. ??? I was picked up 45 minutes after my call. I called RMBC and was told by Craig my reservation did not get changed with their new booking system. "it happens- not the drivers fault. He gave me a credit of $75.00.and offered to cancel the return trip to DIA on 12/28/24.He agreed that he remembered my confirmation call a few days prior. I like to give second chances, but the nice sedan did not show up-but an Uber driver who got lost and did not have WIFI to find the way out of the mountains. I was trying to call my family for help. Finally-the driver connected to maps. He drove above speed limit, texted while driving and was accepting Uber rides as we neared the airport Dropped me off at arrivals instead of departures. I called Craig at RMBC who offered a refund. Truthfully at my age-I just wanted a safe and predictable car service experience comparable to what I have at my homes in San Francisco and DC.

Not reliable and unprofessional. Upon calling this establishment it was made clear the car had to…read morearrive at certain time for it to be practical to pay for the service. The gentleman on the phone(Craig) assured us the ride would be there in an hour in a half given our location. After and hour had passed the driver then messages that it will be an additional hour, for a total of two plus hours. Had we known, we would have never booked the ride for we would've been late. Called to cancel immediately and was met much hostility from a woman named Jessica. Jessica rudely expressed that they aren't accountable for their errors, no refunds, and refused to escalate to someone who could provide some kind of relief. Completely ignoring how their misinformation directly contributed to a major and costly inconvenience.

Yesterday I got a call from my teen daughter, who was in Breckenridge visiting family friends. She…read moretold me she had received no communication from the ride I had set up to the Denver airport for her. Realizing she was likely going to miss her flight, which was the last one of the day, we were both in a panic. I couldn't get in touch with an actual human at the service I had set up for her, so I began calling company after company with this absurd request-- for someone to pick up my daughter immediately. My luck finally changed when Nick answered the phone at Summit Express. Instead of the quick "no" I had heard from the first five companies I called, Nick put me on hold for a couple of minutes. He came back and asked if my daughter was ready now; he said they would pick her up in 14 minutes! I looked at Life360 less than 15 minutes after hanging up with Nick, and my girl was on the move, driving to DEN! Because of Nick and my daughter's driver, Jeffrey, she made her flight and wasn't stranded alone overnight in Denver. This morning, we were able to celebrate my mom's final day of chemotherapy/radiation in person with her, which would have not been possible if I didn't get so lucky as to find Summit Express and Nick. Going forward, we will only use Summit Express!

I had a lovely shuttle ride early this morning thanks to John. He arrived early, helped me with my…read morebags, offered professional and polite service and got me to the airport early. He was very safe on the road and I felt comfortable the whole time- I even took a short nap. I will continue to use Summit express to take me to and from Breckenridge moving forward. Ps. Prices are unbeatable too.

WARNING DO NOT USE THEM…read more I could I would give them negative stars. This car service will not honor the quotes that they provide you and double bill you. We missed our flight and immediately contacted them to let them know that we are behind by two hours. The rate was 550. After we arrived they billed us close to a 1,000 dollars. We asked our hotel to contact them and they claimed the driver was there three hours before as per an email they sent to The hotel. They admitted to me that this was a bold faced lie in a text.

I have been using this service for years and they are always able to accommodate our needs. highly…read morerecommend to anyone who wants a reliable ride for any occasion.

Seriously the best service ever. This place rocks and I would highly Recommend it to anyone. Pete…read moreand Blake were available within minutes as we were stranded at the airport. Clean vehicle. Gave us drinks a car charger and anything we needed was granted. A+

Aspen 5 star is down has the best car service in the area. Their SUVs are immaculate and his team…read moreof drivers are extremely professional, friendly, and know the area well. Pete is pleasant to work with and always responds immediately. He goes beyond and above with every trip we have in Aspen to make our experience the very best.