I had a very disappointing experience with Rocky Mountain Black Car. I booked a round trip from the Denver airport to my family's new home in the moutnains southwest of Denver. The email confirmation was for two trips on my day of arrival. I called and got the confirmation corrected. 4 days prior to my arrival, I called RMBC and asked how will the driver contact me and pick up location. i explained to Craig it was my first time at DIA and was a senior traveling alone for the first time since my husband passed. He said the driver would be call me upon my flight landing. I received no call and when I called RMBC- i was told the driver would be there in 15 minutes. ??? I was picked up 45 minutes after my call. I called RMBC and was told by Craig my reservation did not get changed with their new booking system. "it happens- not the drivers fault. He gave me a credit of $75.00.and offered to cancel the return trip to DIA on 12/28/24.He agreed that he remembered my confirmation call a few days prior. I like to give second chances, but the nice sedan did not show up-but an Uber driver who got lost and did not have WIFI to find the way out of the mountains. I was trying to call my family for help. Finally-the driver connected to maps. He drove above speed limit, texted while driving and was accepting Uber rides as we neared the airport Dropped me off at arrivals instead of departures. I called Craig at RMBC who offered a refund. Truthfully at my age-I just wanted a safe and predictable car service experience comparable to what I have at my homes in San Francisco and DC. read more

Not reliable and unprofessional. Upon calling this establishment it was made clear the car had to arrive at certain time for it to be practical to pay for the service. The gentleman on the phone(Craig) assured us the ride would be there in an hour in a half given our location. After and hour had passed the driver then messages that it will be an additional hour, for a total of two plus hours. Had we known, we would have never booked the ride for we would've been late. Called to cancel immediately and was met much hostility from a woman named Jessica. Jessica rudely expressed that they aren't accountable for their errors, no refunds, and refused to escalate to someone who could provide some kind of relief. Completely ignoring how their misinformation directly contributed to a major and costly inconvenience. read more

I had a great experience working with Rocky Mountain Black Car during a large company trip in Vail. Their website was easy to use, and Jessica was easy to reach and made all the changes I needed swiftly. All our drivers were friendly and punctual (including Craig, who was held up briefly after his van was blocked in but kept me in the loop the whole time!) Big thanks to the team for safely transporting everyone in our 45 person event! read more

Awesome ride from Eagle to DIA. Very luxurious ride and professional driver. Made it early to my flight. No stress. Thank you very much!

In a last minute attempt to get from Breck to Aspen, I found Rocky MTN Black Car online through RideBooker. And, so glad I did because I do not plan to use any other mode of transport in CO! I will book direct from now on! Craig, who not only drove me but owns the company, picked me up on time and in a nicely maintained Suburban! Craig was great and knows so much about the CO mountains. The car was clean and bottled water was available. read more

This is a great car service. We needed transportation from Denver to Beaver Creek a few weeks ago and booked this company the morning of our afternoon arrival. Our flight time and location were changed and they were willing to work with us and helped us arrive at our destination in plenty of time to attend a special event. The owners and the driver were very courteous and we highly recommend this company. read more

Great service with clean cars, knowledgeable and courteous drivers, and good prices. Had a fast and safe ride from Denver to Beaver Creek with Craig in snowy conditions. I love to support local small business that try really hard to earn customer loyalty. read more

What a delight. Craig is the ultimate professional. I would highly recommend Rocky Mountain. We will call Craig from now on for our trips to the mountains. He was on time, safe and an all around great companion on our drive from Denver to Snowmass and back. His rates were the best and his cars are gorgeous. Don't think twice, call Craig! read more