I had a very disappointing experience with Rocky Mountain Black Car. I booked a round trip from the…read moreDenver airport to my family's new home in the moutnains southwest of Denver. The email confirmation was for two trips on my day of arrival. I called and got the confirmation corrected. 4 days prior to my arrival, I called RMBC and asked how will the driver contact me and pick up location. i explained to Craig it was my first time at DIA and was a senior traveling alone for the first time since my husband passed. He said the driver would be call me upon my flight landing. I received no call and when I called RMBC- i was told the driver would be there in 15 minutes. ??? I was picked up 45 minutes after my call. I called RMBC and was told by Craig my reservation did not get changed with their new booking system. "it happens- not the drivers fault. He gave me a credit of $75.00.and offered to cancel the return trip to DIA on 12/28/24.He agreed that he remembered my confirmation call a few days prior. I like to give second chances, but the nice sedan did not show up-but an Uber driver who got lost and did not have WIFI to find the way out of the mountains. I was trying to call my family for help. Finally-the driver connected to maps. He drove above speed limit, texted while driving and was accepting Uber rides as we neared the airport Dropped me off at arrivals instead of departures. I called Craig at RMBC who offered a refund. Truthfully at my age-I just wanted a safe and predictable car service experience comparable to what I have at my homes in San Francisco and DC.

Not reliable and unprofessional. Upon calling this establishment it was made clear the car had to…read morearrive at certain time for it to be practical to pay for the service. The gentleman on the phone(Craig) assured us the ride would be there in an hour in a half given our location. After and hour had passed the driver then messages that it will be an additional hour, for a total of two plus hours. Had we known, we would have never booked the ride for we would've been late. Called to cancel immediately and was met much hostility from a woman named Jessica. Jessica rudely expressed that they aren't accountable for their errors, no refunds, and refused to escalate to someone who could provide some kind of relief. Completely ignoring how their misinformation directly contributed to a major and costly inconvenience.

Best party bus in Denver! always on time, so respectful, and JOSH IS THE MAN! would 10/10 recommend!read more

Loved this service and LOVED Terry! Thanks so much! We were thouroughly impressed. Nice clean…read morevehicle Proffesional and considerate driver. Thanks!

Loved my Range Rover from Motion rental. Highly recommended and will be back. Better than a…read moregeneric car elsewhere esp when in Vail!

Rafael in Avon made renting a car very easy! We received excellent costumer service! They have…read morequick response times and good communication. Hassle free drop off. The cars are very nice and clean. If you're looking for a nice rental car or SUV, I highly recommend Motion Vail Rent A Car!

Great service! I booked them 1 week prior to my arrival and they were right on time waiting for me…read moreat the airport. The road was icy but the driver was an expert at driving under such poor conditions. Felt very safe. Courteous, reliable and prompt! Hired them to drive me around during my stay in Vail. Would recommend them 100%

Go to company when we need to get to and from Denver airport to Vail…read more On time and professional. Well maintained vehicles. Knowledgeable on what to do when in Vail and can offer a local's insight to enjoying Vail.

Wonderful drivers, clean cars and always on time. Have used multiple times for EGE & DEN pickups…read moreand drop-offs

My flight was canceled today and when the shuttle came to pick people up and bring them to Denver I…read moremet a very unprofessional driver. He had no control over the people who were yelling and screaming on the bus. Went inside to assist an elderly parent only to find my luggage on the curb after taking FIVE minutes to make sure my family was alright and not separated. Not happy. Will never NEVER give my service to this company ever again. Thank you so much for all the stress and hospitality.

Vailcoach met us at Denver Intl. Airport and take us to Vail. Eventhough the flight was two hours…read morelate, Bruce met us within a minute after we got out luggage. He even stopped for us to get some lunch, since our party consists of 4 adults and three boys (ages, 15, 12 and 6). The ride to Vail was smooth and steady, despite occasional snow shower and snow flurry. Vailcoach took us back to Denver....right on time for us to leaisurely check in, get something to eat and board the plane. They timed it exactly, projecting traffic conditions on a weekday afternoon hitting Denver outskirt at 5 PM (rush hour). Again the driver was excellent. It was indeed the best deal in town in terms of costs as well. We definitely will use them again, when we go back to Vail. For added value, both drivers knew much about the area and what it offers and was very helpful in giving us tips that made our vacation that much more comfortable and fun. This included informing us that we don't need a car in Vail and how the local transportation took us everywhere we needed to go, as well as a 25% on ski rentals

If you are looking for a dependable rental car, touring, or taxi service in Breckenridge, this…read morecompany is absolutely top-tier. From start to finish, the experience was seamless, professional, and genuinely pleasant. The team is great, vehicles were perfect, and the service is amazing. Highly recommended!!!!

Used this company to take my family and me from Vail (Eagle County Airport) to Keystone. Our…read moredriver, Roman, did a fantastic job!! He was very nice, thoughtful and helpful! Our car was an SUV. It was very spacious, luxurious, and comfortable. I definitely recommend using this company!!!!