I had a very disappointing experience with Rocky Mountain Black Car. I booked a round trip from the…read moreDenver airport to my family's new home in the moutnains southwest of Denver. The email confirmation was for two trips on my day of arrival. I called and got the confirmation corrected. 4 days prior to my arrival, I called RMBC and asked how will the driver contact me and pick up location. i explained to Craig it was my first time at DIA and was a senior traveling alone for the first time since my husband passed. He said the driver would be call me upon my flight landing. I received no call and when I called RMBC- i was told the driver would be there in 15 minutes. ??? I was picked up 45 minutes after my call. I called RMBC and was told by Craig my reservation did not get changed with their new booking system. "it happens- not the drivers fault. He gave me a credit of $75.00.and offered to cancel the return trip to DIA on 12/28/24.He agreed that he remembered my confirmation call a few days prior. I like to give second chances, but the nice sedan did not show up-but an Uber driver who got lost and did not have WIFI to find the way out of the mountains. I was trying to call my family for help. Finally-the driver connected to maps. He drove above speed limit, texted while driving and was accepting Uber rides as we neared the airport Dropped me off at arrivals instead of departures. I called Craig at RMBC who offered a refund. Truthfully at my age-I just wanted a safe and predictable car service experience comparable to what I have at my homes in San Francisco and DC.

Not reliable and unprofessional. Upon calling this establishment it was made clear the car had to…read morearrive at certain time for it to be practical to pay for the service. The gentleman on the phone(Craig) assured us the ride would be there in an hour in a half given our location. After and hour had passed the driver then messages that it will be an additional hour, for a total of two plus hours. Had we known, we would have never booked the ride for we would've been late. Called to cancel immediately and was met much hostility from a woman named Jessica. Jessica rudely expressed that they aren't accountable for their errors, no refunds, and refused to escalate to someone who could provide some kind of relief. Completely ignoring how their misinformation directly contributed to a major and costly inconvenience.

Kelley is an exceptional driver and knows everything and everyone in the Vail Valley. We have used…read morehim numerous times and he is always unfailingly polite, professional, and extremely knowledgeable. You will not go wrong using his services for any transportation needs in and around Vail, Denver,Eagle, etc. We HIGHLY recommend him!

I've known Kelley for a decade or more - he is a delight and his service is impeccable. I have…read moreused his transportation services back-and-forth between Vail-Eagle Airport and the Grand Hyatt Vail numerous time this season. Not only are Kelley's vehicles clean, spacious, capable and relatively new, Kelley is a wellspring of local knowledge and lore having lived in the Valley as long as he has. I consider him part of the family at this point and highly recommend his transportation services.

Great service! I booked them 1 week prior to my arrival and they were right on time waiting for me…read moreat the airport. The road was icy but the driver was an expert at driving under such poor conditions. Felt very safe. Courteous, reliable and prompt! Hired them to drive me around during my stay in Vail. Would recommend them 100%

We parked the car and didn't use it for the three days we visited…read more We took the trolley to the grocery store, the ice rink to see the weird troll and to look at the old trains and all around town. What a great resource for this town. How smart your Breckers are to have this service available. This makes us want to come back again!

I saw the other reviews here, but we had such a lovely experience with the bus I felt compelled…read moreto write a review. Our driver was friendly, knowledgeable about the area, got us where we needed to go and provided a few recommendations that we would not have otherwise tried. We loved the trivia! Bonus perk to visiting the area was this free transport.

15-20 minutes and they never cancel. Keep these guys in business. I was very grateful to get a ride…read moreon short notice on a cold frigid night. Go all the way up, with High.

Pre booking worked great for the ride from the hotel to the restaurant. On the way home, the…read moredispatcher booked the driver for another ride that interfered with our pre booking, so we were stranded at the restaurant and had to call other companies to secure a ride back. Obviously extremely disappointing and unreliable. What was explained to us on our initial booking call was not honored or followed through with at all.

So glad there is an affordable ride service available when I visit Vail! In the past, finding…read moretransportation around the area and to/from the airports has always been difficult and extremely expensive. Then I saw that Uber was available in Vail I was initially thrilled -- only to realize that there were never any Uber cars available when needed...But Vaxi has finally solved the Vail transportation dilemma! The prices are very reasonable and the drivers are extremely pleasant/very knowledgable about the Vail area. I love that Vaxi lets you request immediate rides (like Uber)and also has to option to make advance reservations. Will be using them every time I visit!

We used Epic limos multiple times during our stay in Vail. As an employee of the travel industry…read moreI've had the opportunity to use many different transportation/limo services. Epic Limo provided the best experience we have ever had. The most significant point of note is that we had a unexpected medical situation that needed immediate attention after arriving at the airport. Not only did they take us to a hospital that was located near the place that we had left that morning but they offered all additional help after the airport drop off furthe at no charge. I've never seen someone go above and beyond to provide such tremendous service. So for your transportation needs always use Epic Limo!

When these guys say they'll get you to Vail, they mean it. Our flights were so messed up that we…read moreended up missing our connection into Eagle and landed in Denver instead at 1:45 am. Guess who the only person waiting at the luggage claim at 1:45! Our driver, Dani, that's who. Even though we made so many changes (due to a cancelled flight and then a horribly delayed one) Get2Vail rolled with all the punches and did everything they could to get us to our hotel. The driver was professional and friendly and drove like a champ so late at night. At the end of the weekend, the driver picked us up and took us to Eagle Vail in one of the company's Escalades and my husband and I realized then and there, we're never driving to Vail again. This will be the only way we want to get to Vail from now on. Thank you Get2Vail for all your flexibility, quality & professionalism!