Dry cleaning was supposed to be ready in one week, I came in and was not ready. Gave them an additional 4 days after the week. They did not wash 2 shirts claiming they were supposed to be dry cleaned instead of washed, when I looked at the shirt it read on the tag machine wash. They were wrong. I was so looking forward to have found a company near by that was good. Too bad it was a waste of time. My shirts that were cleaned were wrinkled :( read more

Zoe Dry Cleaners - Shirts not cleaned - Dry Cleaning Near Me - Miami, Florida

Don't go to this Dry Cleaner! After they lost one of my husband's shirts and their interaction with me made me feel threatened, belittled, insulted, ridiculed and frustrated. Please know that the poor review is not about them losing the shirt, or the resolution. We found the same shirt in a local store (brand: Untuckit) and it was on sale (from $105 to $65). We only asked for the sale price for the refund. They refunded the shirt and paid my husband $72 (including tax). Their interaction with my husband was always so good and respectful. This review is about the way the way they treated me personally while I was in their shop. After 3 days of losing the shirt and not hearing from them, I finally went to the store (instead of calling). I spoke with a manager who said that his name was David. He and the person working the desk told me that they found the shirt. The brought out a blue striped J-Crew shirt. The shirt they lost is a white Untuckit shirt, with contrasting navy-blue placket, collar, and cuff lining. I had sent the photo 3 days prior to avoid any confusion. The fact that they tried to give me a stripped J-Crew shirt (after having the photos of the lost shirt), shows their lack of attention to detail right of the bat. When I told them that the stripped shirt was not the shirt, the Manager got defensive. He said to me (verbatim): "Let me tell you how this works" as he proceeded to show me the shirt's tag that they placed on the shirt. I told him again, that this shirt was not my husband's shirt. He then said (in a very stern and rude voice) "we tag them when we receive them, so this is your shirt. We don't make mistakes because of this system"! I told him again, that this shirt is not my husband's shirt as it was stripped and that my husband has never bought a J-Crew shirt. I also told him that the fact that he tagged this stripped shirt as my husband's shirt and the fact that he lost our shirt means that they DO make mistakes. I told him that the stripped shirt was a very nice shirt but that he would have another very unhappy customer if I decided to accept this stripped shirt as mine! He then got even more defensive and told me that he was going to talk to his manager and let me know 'sometime' what they decide to do. I told him that I was leaving for India the next day and that I needed this problem resolved today. He just said 'well, that is going to be a problem then...". I was getting more and more offended and frustrated. I got his number and, after insisting on a time, he finally agreed that he would have an answer after 2pm. When I tried to say something else, the Manager (not a small man), stepped closer to me and said, in not uncertain terms: 'this conversation is over'... and repeated it again, looking straight at me, with really cold eyes. I felt threatened, insulted and ridiculed. He felt empowered by his size and the fact that another guy there was smiling while making nodding signs at him. I have never felt so threatened, insulted, disrespected and ridiculed in my life. There was never an apology nor a recognition that they were in the wrong. Quite the opposite. He was all about confrontation and being in power. Regardless that they did refund the price of the shirt, my husband and I are all about supporting local business, but we will NEVER go back to this store. This manager should never have face to face contact with customers. He made me feel scared, unsafe, unappreciated, threatened, ridiculed and belittled. He never tried to apologize nor to recognize that they were in the wrong. This was a horrible experience for me. read more

Service is always great, my items always come back in good condition. Responsive manager and kind employees. Recommend trying them out.

Reliable, great prices. Discount for pre paid cash orders. Convenient location. Call before going due to limited staff and hours.

I would give 0 stars but it is not possible. they ruined my sweater, it changed color, size and texture. they literally broke it and removed the sequin decoration and refused to give any kind of compensation. they didn't even apologize. please be careful. read more

Dropped after change of ownership. We were loyal customers for four years. Reasons were: Random closings at any time during the day without even posting on store door. Broken buttons on shirts. What broke the camel's back was finding, right before a business trip, a suit we took in and picked up a few days earlier was pressed dirty without cleaning. read more

Amazing service, very helpful and nice workers. Even though they are closed on Tuesdays, Thursdays and sundays, I still have my clothes on time before important trips. I definitely can count on them for my clothes cleaning services with no damages. Also the most affordable in Gables, definitely recommend. read more

Cheap, Affordable, and Convenient can't complain here! Working at a firm , this little places always gets me right when i have some serious clients! This place is the way to go ! read more