First off the owner is very rude and I'm clearly not the only review saying that which honestly…read moremakes sense given the low ratings. The manager, who I was told is her best friend, was actually professional, kind, and communicative.
I'm an influencer and I also attend Yelp Elite events so I'm very used to trying new spots, giving honest feedback, and collaborating with businesses. On this night I had just come from an influencer event with a big group of friends and we wanted to keep the night going, so one of my friends suggested a hookah place nearby that stays open late and we decided to check it out.
I even offered a potential collaboration, which is something I do often with businesses. Some say yes, some say no, and that is completely fine. What isn't fine is overhearing the owner speaking about me to her staff in a rude and unprofessional way, assuming I couldn't hear it. I approached her calmly and addressed it directly. Letting her know I hear her speaking of me. She immediately changed her tone and asked what I heard. I chose to de-escalate and move on and I said I heard she's excited to collab. Just to keep the peace. That alone says a lot.
Beyond that, the service overall was unprofessional. At closing, instead of communicating that they were closing, the hookah was abruptly taken from my hand with no communication as decent customer service would do, even though there were still other tables present. Again, this was the owner.
Overall, between the low quality experience, the contrast between the nice outdoor setup, and the lack of basic respect and professionalism, I would not recommend this place. I suggest the owner take notes from the manager. The only positives was the managers professionalism and the outdoor was beautifully decorated. But that's it.
