1. Zoap

0

Upper Marlboro, MD

Zoap

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated 2 months ago

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Response time

6 hours

Response rate

95%

Services - Zoap

Laundry wash and fold

Zoap Photos

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2 months ago

Ease of doing business. Great customer service and easy process- you know exactly what you're paying for!

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ZIPS Cleaners

ZIPS Cleaners

(28 reviews)

Excellent experience, will be back! I submitted 9 items, including 2 suits and I received texts…read moreand emails every step of the process; I was even able to have Door Dash delivery my order, which was very quick, very reasonably priced and with great customer service, I would highly recommend​

If I could give zero stars, I would. This was my first and…read morelast time using this dry cleaner, and the experience was absolutely unacceptable. I had to return to the Silver Hill location THREE times because items were missing from my order. After the third visit, I opened my bags at home and discovered that even more expensive items were still missing. At that point, I was beyond frustrated. I contacted the store expecting management to take responsibility for the error. The initial response was simply, "sorry." I had to ask, "How do you plan to compensate me for my time and for your mistake?" Only then was I offered a store credit. The issue is not just that a mistake was made--mistakes happen. The problem is the lack of attention to detail, accountability, and concern for the customer's time. I paid upfront for a service that was not completed correctly, and then I had to make multiple trips to correct THEIR mistake. In all my professional years of having clothes dry-cleaned, this is the worst experience I have ever had. The work ethic and quality control at this location are extremely disappointing. It seems they have a high volume of business, but high volume should never be an excuse for poor service. Customers: COUNT AND VERIFY EVERY SINGLE ITEM before leaving this location. Then check your bags again when you get home. Unfortunately, I learned this lesson the hard way. I would not recommend this location to anyone. Silver Hill needs to do much better when it comes to accuracy, accountability, and customer service. First visit. Last visit. Zero stars if that were an option.

Zoap - dryclean - Updated October 2026

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