Went to the Zip car wash. Manager Theo was very nice, polite and friendly. The woman that signed me up for a package was super friendly. The car wash was badly needed and it came out bright and shiny. They have window cleaner, towels and vacuuming for free. The price is pretty good and it really does get you car clean. A+ service. I'll be back. read more

They are crooks. I had my car washed on 3/22/2026 and was charged on that day, on 4/21/2026, and on 5/22/2026. On 5/22/2026, they charged me double the previous charges. The first time I thought it was a good price for the service. Now I realize they could charge less because they are totally dishonest. read more

They advertised 7:00 AM To 7:00 Pm . I went there Feb. 08, 2026 . I arrived there 6:50 AM knowing that they did not open until 7:00 AM I finally left at approximately 715 AM, got tired of waiting. I will not be using this car wash in the future. read more

Once you get blocked into the intake lines, you find out that the intake machine still doesn't work (they never have), and attendant will come to your window with a hard upsell pitch, only to tell you that you can't get the advertised $12 basic wash unless you download the app. So you're locked in with a car behind you and your only choices are to give up your personal info or pay a $6 premium for a car wash (and not a great one). Backing out is not easy due to the lane design. Know what you're getting into before turning into the intake lanes or avoid this place altogether. read more

Beware and don't buy anyone or yourself a gift card. I was sold a gift card at Christmas as I was told this was the best option and would allow the recipient to purchase whatever package or membership they'd like. However, there are apparently restrictions to the gift cards, which may only be used on individual car washes and may not be used on packages or memberships. Very poor and inaccurate info from the staff and now an unhappy recipient and purchaser to the gift card as the whole point was to allow the recipient to pick the membership they wanted. Very disappointed and won't be returning. read more

This is surely the worst car wash in STL if not Missouri. I paid $30 for the highest tier wash but I'm positive I got the same wash that the car in front of me did. On top of it being extremely expensive the car did not come out clean at all. The conveyor rushes you through, the machines slam your mirrors shut, the car doesn't get cleaned, and it doesn't get dried at all. I'm not joking when I say that any gas station carwash will be significantly better than Zips and it will be cheaper + more convenient. I highly recommend avoiding this car wash and I will not be coming back. read more

Took advantage of my senior mother and they won't cancel the membership. No one answers the phone and website refers to phone number that no one answers. read more

I decided to cancel the plan I had with zips because their customer service and their wash was so poor. It took almost 3 months for them to stop my automatic bank withdrawal. I called the home office in Houston several times and was treated very rudely. If they've claimed bankruptcy I can see why. read more

Terrible how washing the car, must not have been switched I paid $18 and my car was dirtier than when I went in the car wash. I will not return. read more

In all of my career, I have been fortunate to be able to travel across not only the continental US but 2 other continents as well. I am proud to say that in all of my travels, I have successfully found the absolute worst car wash in America. I got a membership at Lemay location and it doesn't even touch the back of my truck. When I mentioned to the manager I was told "Some cars don't get washed very well." as he walked away. Luckily the location up the road is nice and does a good job, this is the kind of customer service I would fire my staff over. Unless of course it was my fault because I did not train my people... read more

The location at Meremac Bottom Road is extremely poor quality for a car wash. There is always at least one part of my car that is missed by the machines. I've been patient and have let that slide for many washes. Today, the entire backside of my car was missed. No water or soap even touched it...it is completely dry as you can see in the photos. I do not recommend this location for anyone as this is with a membership wash. No one seems to care that the quality has been going downhill ever since Zip's took over...this was previously a Blue Iguana car wash. The phone number listed online isn't local so you are sent to a call center. Getting anyone from that location to listen or adjust the machine seems impossible. read more

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Should've read the reviews first. My car is still filthy - I swear the left side wasn't even touched. Vacuums have almost NO SUCTION. Only dirty towels at the towel station - no thanks on using someone else's dirty cloth! read more

USING MULTIPLE LOCATIONS I have the unlimited wash plan at any location, they can never find me in the system other than my home...have to wait for someone to come out and help and how do I know I am getting the wash I paid for???. ive asked for help and gotten no where with emails and the help line is a recording referring you back to sending an email. This started on 2/18/22. Its been over a month and now they tell me they cannot find my account info after I provided them with all the requested information such as tag no#, last four of CC used to pay, name on account, etc....am being told to now goto the home location and ask the them for help. Isn't what is customer service is supposed to do, help? I have never seen such poor customer service. It is obvious they do not have an answer and keep giving me the run around and continue to take my $70 each month for my memberships. I have been more than patient and understanding and cannot seem to get any answers. Perhaps this review will get someone to assist me. #notthebest3minutesofmyday read more

The Zipps car wash located on Meramec Bottom Rd used to be very good. However, poorly maintained equipment at this location has resulted in this now being one of the worst car washes in the area. The tire scrubber never works. Several of the brushes don't spin and for those that do spin it's hit or miss whether or not the brush actually touches the car. Today the employees had to beat the entrance door with a sledgehammer to get the door to fully open. Also, there's a 50/50 chance of getting a vacuum that's working. This location needs to shut down for a few weeks and spend the time and money to restore the equipment to working order. I won't mention the billing issues associated with Zipps as that's a whole different story. I'll try the Zipps on Tesson Rd for a while before canceling my subscription if I can figure out how to do that. Steve G South County read more

I had a monthly membership for a couple months but have now made a switch.. This place has brushes that never worked the entire time I've gone there, 2 months. The overhead spinning brush and the side car spinning brush have been down forever. I went for the last time today where I'm not kidding, a brush never touched the back of my car one time. It's a shame that I can't go there anymore because it is in a convenient location. read more

This location has gone downhill significantly! Not only are the staff rarely paying attention, and people have to honk to get their attention for the ongoing issues at the entry. The brushes hardly work or are not working. The vacuums have terrible suction and are usually packed with gunk. The floor mat cleaners don't work. Half the time, the towels are wet in addition to having multiple scratches on my car now, not just your usual car wash scratches. I have significant ones in the front end (also a new car). I will be cx my membership. read more

Zips Car Wash - Car Wash Near Me - Saint Louis, Missouri

The staff is a bunch of rude punks and the brushes don't activate correctly. I have missed spots on my car.

Zips carwash on Meramec Bottom Road is a horrible place. The workers themselves are a good group of people but the manage Felicia Green is the worst person to deal with. She's rude and has proven that the customers come last! My car was damaged at their facility on April 30th and they have yet to make things right! I was a member for over three years and they were happy to take my monthly dues but when there is a problem your left standing alone. I made a post on yelp about this already and the owner said it will be taken care of but yet it still hasn't! I guess he thinks if he answers the post and makes his company sound like they are going to do something and the public reads it everything will be fine. You can say all you want but until you honestly fix the problem your just a liar with a bad business. This company is one I would steer clear of. Now I know where the manager gets her attitude! She's just like the owner. They Lie! If I could give this company a minus rating I would! Again...One horrible company! Do the right thing and pay for the damages your carwash caused! read more

What a rip off! I was driving through St Louis in April and decided to purchase a car wash. Pulled up to the lane and swiped my care for a $10 rinse. Some guy came running out and told me to put the sticker in my window so it would identify my vehicle. He asked for my email address and thanked me for joining the car wash program and ran back inside. He said something a monthly fee and I told he I did not want a membership. He told me I could cancel it but it was be best deal. My wife and I was confused as to what happened and what we signed up for. Today we noticed a $35 membership fee and looked back at the past few months. Each month we paid $35 for a car wash membership that we do not even live close to (50 miles away). So my quick wash cost me $115. I call to cancel the membership and the young lady offered a 3 month deal for $20 a month. When I declined. she attempted to talk me into cheaper membership. She was happy to inform me I can use the car was for the next 30 days since I have paid for the next month, but if I forget to remove the sticker then it will reactive my account and I will get charged again. No offer for the refund on the next month that I will not use. I get it it is a great program if you live near the wash. I however, do not live near this place and feel as if I was tricked into a membership, when the guy ran out to my car and did not explain the membership program clearly. It is my fault for not catching the charges the first two months. I will never use this care wash again. read more

First time around I purchased a $10 car wash & was not satisfied with the wash. I thought to myself maybe I'm just being cheap I'll give them another chance and purchase a more expensive car wash. (Which I shouldn't have gone back if the $10 wash didn't do it). I really like their vacuums so I decided to give them another chance. This time purchasing the $20 wash... there was dirt still left on my vehicle and wheels. How does a car go through a whole car wash and still come out dirty lol. Do not recommend. read more

Zips Car Wash - Dirt left on car - Car Wash Near Me - Saint Louis, Missouri

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Felicia was very helpful with helping me pick the perfect wash. This is the amazing customer service we are looking for.

Great wash, quick and friendly workers. Vacuums worked perfect and the parking lot was very clean. Definitely will be returning!

Zips car wash formerly the Blue Iguana (much better) has a monthly membership touchscreen if so facto pay attention to the screen not to sign up for a premium monthly membership unwittingly. Also there vacuums subpar and the name Zips just tachy. Other than that great just excellent. read more

Chip readers don't read memberships and gates won't let you in! Brushes are also not working so cars are not getting clean, especially the backs! The employees run Cara in too close together, one time the overhead brush slammed down on my hood and brook off my deflector! Terible!!! read more