Absolute worst experience ever. I was so excited to use this service so that I could put off getting a car of my own. There was an issue with my first credit card used, so i switched to the second. After i switched they billed my card properly so I was excited to get moving! Then i got an email saying that i was banned from their services and it was their final decision... on what grounds? You successfully charged my credit card so what makes me a high risk client? Worst customer service I have ever experienced.. They didn't even bother to ask me what had happened. Now I have no car and no way to get around affordably and comfortably. read more

Got stranded in Niagara when the car wouldn't start. The phone support took 2 hours to let us know they couldn't find anyone to service the vehicle. The phone support repeated the same phrases over and over without offering any new suggestions or information and blamed being unable to track the vehicle location as to why it couldn't be serviced. All of which is zip cars fault and the phone support has the nerve to tell us after leaving us stranded, we will still needed to pay for the hours of the trip prior to calling at the hourly rate instead of the rate for the day trip. We've now found our own help through CAA. Whom had no trouble locating us. The only compensation being offered from the company is $70 for a rental vehicle which would average $120. So they suggest paying more than I would have for the day because of their mistakes. Canceling my membership. This will be my first and last time. Look out anyone considering using this company. CommunAuto next time. read more

Normally good, but I had a really BAD EXPERIENCE with customer service, I had the misfortune to have Irene badge #357238 to answer the phone. She couldn't help me, my needs were outside her protocol, not a problem, I get that. I asked to be transferred to a supervisor, answer "no". I insisted, she refused. I asked to be transferred to anyone one else, she refused. I expressed my frustration, she said it wasn't personal. Repeat several, several times, I asked to be transferred to the complaints department, she refused. She would not transfer me to anyone, period. She insisted she wouldn't budge nor would she help me with my request for a history of insurance claims for the time I was with Zipcar. This was yesterday, I had to go for a walk to help release the physical stress this interaction with Irene caused my body. My husband, who is on the SAME account, had already received his history and he contacted the person who sent his directly. She was able to help. But damned if I will renew with Zipcar lest I run into Irene again. read more

Rented a car for the day as my wife, three week old baby and I had two family events to attend. Got in the car to find a flashing warning light advising to service the vehicle immediately which isn't uncommon with Zipcar from my experience. Then, the car wouldn't turn on. We finally got the car moving, but it turned out that we were actually just rolling... into the middle of a busy parking lot! Customer Care was of no help, and I had to push the car back into the parking space with the help of friendly passerby. We ended up having to take a taxi, and the icing on the cake was that they still had the audacity to charge us for an hour of usage. We complained and were eventually offered a $30 credit. How generous! Cancelling service. read more

Great service to have especially when I was still an university student and I was under 25 years old...mainly cause the insurance is covered and you don't get robbed by the under 25 insurance grab that other car rental places enforce on young drivers. It's great for those who just need it for a quick rental, but for longer rentals, if you're able to rent from other car rental businesses (i.e. hertz, budget, etc..), that would probably be a cheaper option. Rental cars are in good numbers around the downtown core and other university campuses to make them accessible. You can rent them on the whim as well as online or through your smartphone if you have one. Word of warning though, if you're planning to book it on a long weekend, better book it a week in advance. Otherwise, you're going to be stuck with a crappy vehicle that's not near. Oh! and if you're ever moving, they also have Zip Cargo Vans to transport furniture and what not when you're on the move. read more

They reached out to me and tried to resolve the issues I had. I am changing my review to 3 stars because of their customer service.

It's a great idea, but if you ever need to communicate with customer services you are in for a whole world of pain. They have siloed departments that cannot communicate with each other and no way of contacting the membership team other than sending an email into the black hole that is their customer services. I used to be one of their first members when they were streetcar and loved the service. Now they've clearly cut costs and will do anything they can to avoid having any contact with customers. Avoid at all costs. read more

Is there a zero star option?? Zipcar when it first started off was a solid company that valued its customers and grew its base well but lately it just hasn't been valuing its customers the way it used to..... So what happened? I had received a great email deal on renting cars from 4pm to 8:30am for a whopping $29 for any day between Monday and Thursday until November 20th. Given my need for a zipcar, I logged into my account and filled in the required info and my quoted price came up to about $90... So I called the Zipcar member services line and the rep blamed me for having a fraudulent email, then corrected himself because his supervisor told him to say it was an email sent out in error. Shock. I ran a quick google search and found the same offer on zipcar.ca/overnight but between the hours of 6pm - 8am, I told him about that offer and he said that it's also an error on their part...now that I'm fuming about their poor choice of words and apparent buffoonery, I simply ask the rep for his supervisor.... he does the following: He talks to his supervisor right away, comes back on the line and says that his supervisor(s) are unavailable. I told him that I will wait. He goes back on hold, then comes back and tells me that there's no one available for an hour or so....so again I tell him that I will wait.... He responds by saying that he has to hang up on me because he has to talk to other customers in queue and Im holding up his line....I ask him for the Toronto office number and I am currently waiting on their explanation. As it stands right now, I am considering cancelling my membership after being a member for several years. Is this the customer service standard that Zipcar gives all its members? I'm frankly shocked by their low level service and evenmore so rude behaviour. read more

I've been an active Zipcar Member for almost a year. The service and experience was great in the beginning. I love the $45 overnight deal on Mondays to Thursdays. The New $29-32 overnight deals on Mondays is great too. The Zipcar locations are difficult to find at times. The cars are generally in great condition but lately my zipping experience has dropped tremendously. I've had a string of horrible experience within the last few weeks. My apologies in advance for the long review: 1. I picked up a car on/around Dundas & Mutual a few weeks ago. This spot is literally on the intersection of Dundas & Mutual, VERY close to the South - West corner. The car was filthy. Whoever left the car before did not refill it. Furthermore, the person left the driver's window cracked open and it was raining heavily that day. Let's just say - that wasn't my most comfortable drive. Anyways, there was a huge 'no parking' sign except for Zipcars and Autoshare. Whoever the parking enforcer was probably didn't notice and gave the car a parking ticket violation anyways. The ticket was given around 1:30pm. My reservation from was 6pm. I didn't pick up the car til 8pm. Point is, that ticket was given improperly and was given outside of my reservation period - hours before! I called Zipcar immediately and told them about the ticket and the low gas. They were nice enough to give me a $10 credit and told me to take a picture of the ticket and email 'violations@zipcar.com' - which I did. The first person I spoke to said I obviously did not have to pay for it. Anyways, the next day I get an email from violations asking me when I'm going to pay the ticket??? I emailed them and said I would NOT be paying. No response. I called in and told them the scenario. The rep was nice but took a while and confirmed that I would not be paying. I received an email a few days later saying that I will not have to pay for the ticket. Whoever is operating the violations inbox clearly lacks attention to detail and did not even bother reading my email. Rather, the person who read my email simply jumped to conclusions. After speaking to about 4-5 people both over the phone and via email, we resolved the issue. I also messaged the Toronto team on twitter and they only responded saying "next time, call us as soon as you get in the car" ... I did. Inefficient much? 2. I picked up a car at the Budget rental opposite Yorkdale mall. That parking spot was HORRIBLE. Dufferin street is always jam packed with traffic or fast drivers. Not only was it impossible to reverse out of that spot without feeling overly anxious and scared, but the pavement was raised! It was too high for such a small car. Anyways, returning the car was even worse. It was such a quick and tight turn. The raised sidewalk made it even more difficult in addition to the speeding cars. Horrible horrible experience. Please change that parking spot ASAP! Furthermore, the car was filthy and covered with dog fur. The seats were stained in the front and back seats. 3. Picked up a Ford the other day at the UofT Graduate house. Decent location. Car was a bit dirty but tolerable. Anyways, I had the car overnight - no problem. I was driving to an important 7am business meeting near Yonge & Wellesley. While making a 3 point turn on Bay street, the car literally stalled in the middle of the street. People, we're talking RIGHT BEFORE THE START OF RUSH HOUR. I'm a girl, I've had well over 5 years of driving experience - let's just say, I was extremely traumatized! There was oncoming traffic - and we know that Bay St. is a very busy street. A 'transmission' error came on. The car could not reverse but could only move forward. It was 6:45am when this happened. I literally called the Zipcar emergency line 10 times and it would not ring through and/or no one answered. By approx 6:57am, someone finally answered. He was friendly but obviously was not very knowledgable. I know he was researching the answer probably on the Zipcar manual they have or something. Oncoming traffic, busy street, girl stuck in the middle of the street with a stalled car, snowing. I think 'petrified' would have been a good word to describe how I felt. Also - keep in mind that I was already running late for an important meeting. Anyways, the guy simply told me to take the keys out of the ignition, and scan the card while in the car. It did not work. A pedestrian actually ended up helping me move the car to a safe location. I told the Zipcar rep that I had to go - he was a bit concerned but the car was in a safe place. I had to run to my meeting. I finish my meeting at 8am. My boyfriend ended up coming to meet me and helped me fix the car. There was a physical problem with the transmission - it was not a system lock that re-scanning the zipcard would have solved. The car was fixed and returned. This was such a traumatic experience. They should have sent road support. I will be using Zipcar less and reconsider my membership. read more

I would have rate this better before i Canceled my plan. I used Zipcar once and i thought the service was really good and its convenient how they have cars all throughout Toronto. I haven't been using it lately so i decided to cancel. Cancelling you membership is one of the hardest membership I've ever had to cancel. Most memberships you can cancel easily online within 2-3 clicks. But, Zipcar makes it impossible to cancel with them. I sent them an email saying how I want to Cancel their services and no one got back to me. So i decided to call their number, it kind of surprises me that their "24-hour service" does not have any customer service reps ready to pick up the phone, rather you have to leave a message and wait for someone to get back to you. I find this very troubling seeing that if you are in an emergency there are no reps to attend to you quickly. I left about 3-4 messages and no one got back to me. Then i decided to call my local zipcar, at this point i was very frustrated. I called countless times and finally someone finally picked up. They tried to direct me back to the 24 hour service, and i explained to them that I have tried many times to contact them. They then canceled my plan there. Before this I was considering coming back to zipcar after my cancellation. But seeing that i had to go through such a hassle trying to cancel, I rather pay extra for other car rental companies. Zipcar may be really convenient to rent cars, but customer service is really lacking and unprofessional. Stop trying to make customers stay by making it impossible for cancelling your service. read more

We went to Hawaii for our Anniversary starting 08-04-17. We decided to try out Zipcar, it sounded perfect for our vacation. Rent a car when you need, by the hour not by the day. This was perfect for our detail itinerary we had worked on for 8 months before our trip. I went to the website, payed the registration fee, and annual fee. It was that simple, I was now a proud Zipcar member with all of the benefits! I reserved a car for 08-09-17. My wife and I, along with another couple arrived a day early to the pick up spot, just to make sure we had no problems the next day when we would be exploring the island of Oahu! When we arrive onsite, to our horror the car that was reserved, had been in a wreck, and very dirty! The front passenger bumper was damage and part of it was in the back seat! It was a horrible site! I immediately called Zipcar, after I explain the issue to Zipcar's helpless support team, he said, "sir you can take the car as is or I can refund your rental fee." I said, "take the car as is, I am not sure if it is safe to drive!" "Well, I am sorry, but these are the only two options we have," he replied. I asked to speak to a Manager. When a manager finally picked up the transferred call, I explain the situation to her. "We are on our anniversary and all our plans that where made can not be change, because of reservations and other details. I am standing here looking at the car I am suppose to pickup tomorrow and it has been wrecked, is there anything you can do", I said? She replied, "I am sorry sir, but we do not have anymore cars available, but you are welcome to take the car as is or I can return your rental fee." I thought I was reliving ground hog day! I said, "I am not sure if this car is safe to drive, half of the bumper is in the back seat and the other half is hanging off the car!" "Will you please cancel my membership and refund my money." She said, yes sir I can do that, and I am sorry." I had one more question for her, "Will you please answer this question before you go?" She said, "yes." "The person I spoke too before you seems to be so calm as if this is normal thing that happens often and so do you. Is it normal?" She said, we do not inspect the cars when they are return, our maintenance personnel do not come around until every 2 weeks and sometime it could be longer." "So you are saying you do not know what condition a vehicle may be in, unless the driver reports it," I asked? She replied, "yes." read more

The service in itself is great, but it is very expensive if you need to drive the car to get somewhere, park it for an hour, and then drive back! Means you are paying 12$ per hour to have it untouched and parked. Also, if you rent it for 24 hours, they promise you 200 km included, but what they don't tell you, is that if you are not on their expensive plan, it actually includes 125, extra km must be paid .30$ per kilometre. What false advertising. Will never use their service again. read more

It's on a very sad note I ended my relationship with Zipcar today. For the past several years I touted the economy and convenience of using Zipcars instead of owning a car. The fact that I could use a car for an hour for around $11 including tax was amazing and I gladly shilled the virtues of their system to anyone who would listen. So what changed? The intransigent attitude of their call center. Today I received a notification of a charge on my credit card from Zipcar for $63.90 - 3.90 tax, 30 processing fee and a $30 parking ticket issued on March 22 at 4:49 pm. I checked my records and I returned the vehicle to the same lot at 3:16 pm. 93 minutes earlier. I called them to tell them of their mistake but instead of saying they will reverse it, I was told I was responsible for the ticket. Why? My reservation was to end at 4 pm and the ticket was issued within the hour after the reservation ended. But I returned the car before the reservation ended? It doesn't matter apparently I was responsible for the vehicle for an hour after I drop it off. I said that can't be right. He said it was and that the only way I could get the charge reversed was to fight the ticket with the city. But I don't have the ticket since I dropped the car off 93 minutes before it was issued! I of course asked to be escalated and here's where my steam pressure started. Instead of transferring me he hung up (accidentally? I doubt it, let's say my neighbours two doors down now know every detail of this call). So I called back, got another agent who said the same thing, I'm responsible and the only way to get it reversed is by fighting the city over it. Request for escalation was again disconnected. Third call - the cats are cowering in the corner now - "Anthony" says - Whoa, that's not right. You dropped the car off way before the ticket was issued. Here, let me take the details and I will get our customer relations people to get back to you in 2-3 business days." "Anything else I can help you with?" Yeah end my 4 year relationship with Zipcar effective immediately. read more

Used to be pretty good,,,,,now shit The gas cards dont work and you have to pay for gas,,,,before,you would just email a photo of the bill and get refunded......not now....they fucked me out of 20$ twice during the change to the new crap system ,,,and another 40$ on this new improved one for a total of 80$ not to mention dicking around at the gas station trying to get the card to work. If you have a proper bank issued credit card just go to expedia or something and rent there...( not avis ,,thats these guys ) if you need a car for a few hours get a car2go or go uber/turo Kinda sucks,,,,,they were ok for a few years,,,,not now read more

Live downtown? And not a big fan of paying for the car lease, car insurance, parking, gas, repairs, etc, etc. GET A ZIPCAR!! I've lived downtown for over 10 years and just discovered this neat little co-op program 3 years ago and i've been a loyal customer since. They have various fee structures to accomodate the weekend Ikea/grocery user to the business user. You can choose from a wide fleet of energy efficient cars and trucks or not so energy efficient fun cars or sporty cars. GAS AND INSURANCE is included with your payment options. Including maintenance expenses (car washes, washer fluid, oil changes, interior car cleaning - you pay first and they re-imburse you 100%). And did i mention your fee includes GAS AND INSURANCE. The insurance record at Zipcar is also transferrable as car driving history if you do buy a car in future and require driving and insurance history for your car insurance provider. You also have the added convenience of using the fleet at ANY location in the US and Canada. In the 3 years i've used this service i have only experienced a few small inconveniences: -sometimes a car may not be available in the closest lot of your choice - not a problem considering in most city centers the next closest lot is walking distance away -the car you book may be a mess inside - not a problem considering you can (1) report the car to zipcar as being unclean and ensure that last driver is remprimanded, (2) work out an arrangement with zipcar to get the car cleaned somewhere and possibly have them cover the cost -the car you booked is not there - not a problem as long as you call zipcar about the offense. they will either (1) book you in the next closest car or (2) call the driver using the car to get an ETA of arrival and possibly credit your account I highly recommend Zipcar. The customer service is amazing and the co-op works quite efficiently. read more

They used to be great, then they got bought out, and everything went downhill. My issues with Zipcar are this: - They don't notify you of annual payment, they just take it off your credit card. A friendly reminder a month or two before with the option to cancel your membership would be nice. Instead, one day you just see a charge on your card, no warning, no reminder. - Ever since they were bought out by Budget, their quality control has diminished. Cars are often filthy and needing of servicing (low tire, oil change light on, etc). - Gas card gets declined. This is a problem folks. Yes, I know I can just pay for the gas and they will reimburse me, but I don't always bring my wallet, and if I have to fuel up the Zipcar, I can't have the Corporate card being declined. This is a bad sign. I'm looking into switching to Autoshare for awhile, hoping for a better customer experience. read more

car sharing is a good concept, but zip car sucks. you should go with a different company. ive never experienced customer service as worse as zipcar. when you book a car, its not even there; if you have somewhere important to be, dont depend on this company. worst!! wouldn't recommend to anyone. read more

Being a university student, I thought it would be a convenient alternative to rent a car without the long term conditions of a lease. Boy was I wrong, I only used zip car for the first year of university career and totally forgot about my membership when I signed a lease in second year. I got an email in May saying my account would be closed if I were to stay inactive and so I did not do anything assuming it would close and there would be no more strings attached. All of a sudden I get emails (due to cancelling my credit card and they couldn't bill me) saying that I owe Zipcar money although I had not been using their services in more than a year. I check my account and see there are "non-reservation fees" billed to my account (saying that I have to pay for not reserving anything). This fee is ridiculous!!! I also tried to change my credit card number on their site which wouldn't accept my new cc#. I call their number and the agent tells me they attempted to charge my membership renewal fee back in November of 2016. I had not received a single email in November from Zipcar. They only started notifying me in May constantly over a non-reservation fee.... When the lady told me it was for membership... After several times of explaining with the lady she finally waived my fee. NOT IMPRESSED. read more

Worst experience they charged me a whole day amount rather than the overnight discount even when i opened the car 14 minutes early which is allowed to do so then randomly suspending my membership and leaving me without any clue that why this has been done with me i used to love this car sharing service but after this experience i just HATE it. I can say Zipcar is the slowest and most baddest in customer response and have the slowest response time. read more

I like the convenience but their customer service is quite awful. A recent phone call to report what I needed to was with a very abrupt and rude rep named Patrick. His end of the phone kept cutting out and it was hard to hear everything he was saying. However, what I did get was rude. I guess I'm just used to the idea of being nice and people are generally nice back to you. Apparently not with Zipcar. read more

For the record, Zipcar Canada has apologized and refunded the late fees. This is for me too little too late.

Zipcar Canada SUCKS. My two recent experience with zipcar. 1. I drove to Pearson Airport to pick up visiting families. When on the highway, a tire blew up, that's right not punctured but blew up while I was driving at 100mph. I smelt rubber and saw a big chunk of black rubber flew over my windscreen. I survived but scared enough to not go behind driving wheels for 6 months. 2. the handbrake was broken and I had to be moved to the a second location only to discover the second car was not there. The driver was late in returning the car, but I was told the car was parked on the street behind the garage. I went out on the street, and guess what, no trace of the car. I felt like a complete fool not mention a huge waste of time. After this drama is over, I was eager to move on only to discover I could not get out of the parking garage because the zipcard censor did not work. I had to pull out my credit card to pay $30 in parking fees. Then, I discovered I was charged the full amount for the first reservation (with faulty handbrake) AND a cancellation charge! On both occasions, the call Center wasn't exactly helpful, really depends on the individuals you speak to. I got slapped huge fees for cancellation, and had to call up to relive my haunting experience to get them to cancel the charges. I had used zipcar in the US in several cities over the last couple of years. Never had any trouble, except the occasional late returns. I feel that zipcar just does not service its fleet of cars as often as it should in Canada. This is not just a matter of customer satisfaction, but about putting the customers' lives at risk for driving dangerous cars in high speed. Shame on you, zipcar! On top of that, their hourly rates are really steep, which is I have switched to daily rental cars. read more

They canceled my account because I didn't use the service for a 6 months! Even though they were charging me the membership! And when I tried to make a reservation they said I need to pay another annual fee! Not impressed at all! Gladly take my business elsewhere! read more

I was a member for three years and used to be a huge fan of zipcar. But after several nightmarish experiences I have cancelled my membership and will never use them again - unless there is a miracle management overhaul resulting in TRUE and compassionate customer service, competent accounting and rentable vehicles. The most recent nightmare happened over a two week period this summer when zipcar charged me FOUR TIMES for a cancelled rental. Let me emphasize: this was a rental that NEVER HAPPENED. And each time I had to contact zipcar to tell them to give my money back and never take it again. Something they blatantly ignored. I have zero confidence that this company will not take further charges out of my account. The number of times I have got into a car only to have it not start or have some other major problem is also unacceptable. "George" (among others) in zipcar's "customer service" is one of the most condescending people I've ever had the displeasure of speaking with - especially in an emergency. I've actually developed anxiety as a result of the deplorable customer service zipcar provided to me. Absolutely shameful, zipcar. You don't even deserve one star, you have fallen far. I strongly recommend to anyone looking for car rental: GO ELSEWHERE for your rental needs. It is even worth paying a full day's rental to avoid the risk of having to deal with zipcar. read more

One line: Decent service but be very careful of the overly-aggressive billing. I've head about zipcar and went for it. I've rented thrice and I've had a decent experience 2/3 times. Good: - Rent cards by the hour Minor Issues: - Sometimes cars are dirty or smelly - 2/3 times the cars had dents or dings and you have to call in to report them (otherwise you get the blame) First major problem: My first major problem happened yesterday (my third rental). I was late in returning the car -- I knew I was going to have to pay around $50 extra. I was on a nightly special rate ($40 before taxes) from 630pm to 830am. So because I was late -- they happily changed my rate to 'daily rate' which is $73. So my total bill was around $122. When I called in to ask why they charged me the nightly rate -- their response was that since I was outside the bounds of my 'special rate' they had to charge me the daily rate. I didn't read the fine print -- again that's my problem. Well, I thought why did I bother returning the car - I should have just kept it for the rest of the day as I was going to get the daily rate anyway! As you can see their policy makes no sense and encourages you to return much more late (and screw over other members). I admit it was my bad for returning late (go stuck in early morning traffic) -- but they refused to do anything about their policy. Sure I've been burnt by it but I had a hard time convincing the CSR to accept my complaint and forward it to someone who cares. Let's see if they come back to me. Repeating: Decent service but be very careful of the overly-aggressive billing. UPDATE: They got back to me and told me that they will refund the charges as a one-time event. Wow, I didn't expect them to be this friendly, I guess they do have great customer service. Updating their rating. read more

when running self-service you need to have better customer service people. They are very rude and don't know how to convince customers in a logical way. I have booked for 2 days from Toronto downtown when I saw what has been included in booking it was 180 Miles it doesn't mention whether it is for the united states or Canada. I only it shocker bill with CAD 50 overage km charges. I called customer service asking where is that mentioned about 200 KM per day in Canada 3 customer service people did not have a proper answer. they sent to the billing team. They returned me some token amount but when told them if you are self-serving company the information on what's included should in your app or website it will be customer friendly, I even mentioned even if you don't refund also its fine but correct your mistake on the website. The customer care representative named Alex I think replied rudely and the same all the information is available on the website you should read the contract? he kept on stating the contract I signed while joining a zip car. self-serving companies should be open to feedbacks not upfront rejecting the advice given by the customer inconvenience. If someone not respecting feedback there is no point in using their service again. bye, bye zip car continues your rude service to rust in time. read more

I signed up two months ago and still have not received my Zipcard in the mail. As a result, I have been unable to drive any of the cars despite continuing to pay their $50/month fee. I have now called the company 7 times about the problem. The individual who answers the phone says he is unable to help and can only forward the issue to member services (which, according to the company, has no telephone or email address making it impossible to contact them or hold them accountable in any way). I do not think "member services" exists - they have never called or emailed me to follow up. One month ago I asked for a refund of the two $50 monthly charges and the application fee of $30. I was told they could not refund the $30 application fee - despite having provided no service whatsoever. To date, they have provided no refund at all (yet they said they would refund $100 in monthly fees nearly a month ago). This company seems like an absolute scam. I am considering suing to get my money back since nothing else has worked. Avoid doing business with these fraudsters. read more

My first zip car experience was terrible. The sensor wasn't working properly which had me in and out of the car (according to their system) incorrectly. I called and spoke to 3 different people. The first 2 sat there and adamantly told me I was wrong, only to have the 3rd girl profusely apologize and tell me the scanner was not functioning properly. They also said someone would contact me within 48 hours, which they did not. I wrote a review (that they send after your initial ride) and laid everything out, have not heard from anyone to date. They don't care. This is obvious. What's also obvious, is that they are so GD convenient that you'll let all that sh*t go and get another one a week later. The car I used last night was damaged so I took a picture of it and sent it to damages@zipcar.com (had to call and get that so, you're welcome. Also, the car was booked after me and I was not late returning it (actually 10 min. early) and the next person was already there waiting. I also got the definite feel that since this car is at an apartment this lady uses it as her vehicle. There were personal effects throughout the car, the zip car sticker wasn't on it, and she was immediately there acting like I stole her car. Bit odd. read more

I've been a member for six months now, using it once or twice a month. The service is great and convenient. I usually book a week in advance and haven't had any issues getting the car I want. The website and phone app are very easy to use. Also whenever I had to call customer service, the representative is helpful and friendly. However, Zipcar is expensive and generally, you can get a better deal at Discount or Hertz, if that is an option. I'm using a discount given by Seneca College, so that helps a bit. There are also no locations in York Region, which is a real bummer for me because I would need to take a 30 minute bus to the closest Zipcar. I would recommend this if you Zipcar is your only option and you live near a Zipcar location. read more

I was a loyal zipcar member for 6 years - then I lost my card hours before a flight to where I had two reservations and because the replacement time takes up to two weeks I had no choice but to cancel and scramble to rent a car. No sympathy when I called and they said I had better cancel quick or I would get charged, but wouldn't do it over the phone unless I paid them $3.50. They need a better system because I'm sure I'm not the only one - what if your wallet was stolen with your card in it while you're travelling? Don't bother calling them for help! read more

The good: If you live downtown, Zipcar is convenient. For one off day trips it's fairly easy to find a car, though you might have to do some searching in the area if you've waited until the last minute (not a big deal, just know that there a lot of people using this service so book ahead). Customer service (when you call them) is prompt, helpful and generally help you out any way they can. The bad: Hidden price increases, and they always skew on the low side to lure you in. When I started with Zipcar over a year ago, they advertised prices starting at $9 an hour. Pretty decent until you realize this is only during weekdays (cars are usually $1.50 to $2 more per hour on weekends) and that 90% of cars do not start at this price. Not usually a big deal, but after increasing all fares by roughly $1 over the last few months, imagine my surprise to find out that the cars that cost $11 an hour on a regular weekend are now starting at $14.25 because of the Thanksgiving weekend. I understand that holidays are a busy time but this is automated car rental. You aren't doing any extra work that justifies a price increase, you're just gouging customers who need to travel. Secondly, I recently rented a car and had to pay for gas out of pocket. Zipcar advertises that they'll compensate for purchases when a company doesn't accept the gas card. I emailed support 3 times over 7 days to no response. It was only after I emailed a second email address to confirm that this was in fact indeed the support address, that i finally managed to get compensated 15 days after the fact (advertised time is 7 business days). Thirdly, they don't warn you that they'll spam emails to you every few days. It looks like they're emailing you about good deals, until you realize the purpose of the email is basically "hey remember me? I'm Zipcar and we have cars!". They don't email you about good deals, they just email you to let you know that they do in fact rent cars. In general, not a fan of paying extra for the same service just because it's a holiday, and i don't appreciate carrying a credit card bill for a few weeks without even acknowledgement from the service team that my email has been read. Finally, I don't enjoy receiving emails every few days telling me that I should be renting cars. Typically the point of advertising is to suck customers in with good deals, not annoy them. Luckily, it's darn convenient and I still have to pay the underage fee to rent from rental car places, or I'd be off this service ASAP. read more

I love Zipcar! I just signed up 2 weeks ago with the 75ZIPCANADA promo code and received $75 in driving credit right away. So far I've used it 4-5 times with no complaints. I love driving the different cars that are located around me(about 15 cars withing 8 blocks!) read more

What was supposed to be a one hour charge of $9.97 turned out to be $362.97 (I usually don't do reviews on Yelp, but did it because drastic charges were made to credit card): - they take advantage of people being slightly late (late fee $46.19) - they took advantage of car being dropped off at wrong location ($65 for search for car & $192.10 for so-called renting the car for additional 2 days) Because the car was dropped off at a different location, thinking it's like in the U.S. where they are allowed to do that (which was my fault) - seems fraudulent since customer service is not reachable because they are calling from Michigan, U.S., not Toronto, Canada (note: building location in Toronto is closed even though sign is still up) - could have been charged damage fee if a photo was not taken after inspecting car before driving due to front bumper being slightly out of place - the membership fee and monthly fee is cheap, so Zipcar is only good for short trips like 1 hour read more

I must say I was a little disappointed at first but now I'm really impressed. As long as they keep the costs down I will always be a satisfied customer. Great customer service and increasingly better locations...nice!! Good job Zipcar! read more

I had multiple horrible experiences with Zipcar. I applied for Zipcar on January 18th 2018.. and as of last week i still hadn't received it!! They obviously charged my credit card the moment I signed up though! I've called them multiple times to ask them what's going on and I always get the same answer - "We'll send you another one". I had to leave work early one of the days because the customer service agent told me I could go pick it up from their office on Spadina and the office was closed over an hour early!! When I called them they didn't know why the office was closed and did absolutely nothing to help. I finally had enough and called for the FOURTH time last week after still not getting it and they again gave me the same answer!!!! I asked them if they could have it sent by courier so I could track it and actually get it but the customer service supervisor told me they don't do that. I explained that this was so ridiculous at this point.. I'd had to wait over a month and a half and my fiance and I had spent over $400 in car rentals.. and again, the only answer he could give me was "we'll send another one". I cancelled my membership after that phone call. Zipcar has HORRIBLE customer service!!! yes it's great that their prices include gas and insurance but I hope you never have a problem with them because you'll never get anything accomplished. They also have no one you can talk to from member services to express your concerns and till today no one has ever even called to follow up on my concerns or if I've even gotten the card. Thanks for nothing Zipcar. read more

In terms of customer service, this has to be THE WORST company to try to deal with, and good luck closing your account once you no longer use the service. I've attempted to close my account on multiple occasions, and each year I get hit with the $80 fee, and each year I try to call and close my account. The person always says my account is closed and that's it, and then a year later I'll get another charge. I called this year after receiving the charge and the guy I spoke with told me my account is already closed, but I must pay the $80 fee and there's no record of previous calls. So how then, is the account already closed, if I never called previously? Haven't driven a car since 2013 and yet I can't seem to stop them from taking my money and after some research, it seems I'm not the only one. Save your money and go with a different car share company. read more

Check your billings.. the claim that it is $7/month or $70/year is a lie. It's $60./month and good luck trying to talk to anyone there..you have to wait 48 hours for a callback in your local area. AVOID Zipcar read more

TODAYS MENU 2 INCHES LONG STICKY DOG HAIR ALL OVER YOU. we have just rented car again near kingston rd ,beaches, and it was again full with at least 2 inches long dog hair, zipcar messaged us that the car has been cleaned and we were happy to book the car,but how has it been cleaned??? I took pics and will attach soon, they forgot to clean the backseat where I sat with my toddler, again I have to wash all our garments since long pet hairs cause allergic reaction to many people, itching for example but main concern is hygiene, we are going to appointments, what will people think of us if we show up in dirty outfits, my spouse wears expensive wool suits at his work and dry cleaning is not cheap to have 3x a week just because of some loser's filthy mongrel. dont have a pet if you can not keep it clean, or take ur @ss for a walk. period. if ur 5 min late 30 bucks fine, if u dont refill the tank much more but if ur smelly drooling pet spoils other customers trip then its no charge, and that low life son of a cockroach keeps laughing behind our back as zipcar never fines him/her, its been going on for weeks now, always the same area and same cars we book, if i attach the pics i took you will vomit 4sure read more

After a terrible experience and frustrating customer service conversation this is what they sent me. My reply is below, they never replied back. Hi Yashar, After a thorough review of your account, the Home Office has decided to terminate your Zipcar membership. This means that you will no longer have access to our vehicles or be able to reserve Zipcars. At this time, your account has been suspended and will be closed on December 15, 2016. The decision is final and was based on the abusive and threatening language used towards our agent during a recent phone call. Any credit on your account has been reimbursed to you and will show up on your credit card statement in 3-5 business days. To view your Zipcar invoice, sign into your Zipcar account and go to "my stuff" my statement." We apologize for any inconvenience and appreciate your cooperation. We hope you continue to seek out alternative transportation solutions. Regards, Zipcar Member Services Thank you for your e-mail. I just wanted to say that in the past year that I have been a zipcar member I have had a great experience until today. I waited a long time for zipcar to have a location that was close to me before becoming a member, so it was very convenient. I reserved a car on the 14th of December for the following day from 9.30 till 6.00. After I had already paid, I was then told that the car was not available and I was given another car, at a location that is 2 miles from where I live. When I e-mailed and asked if there were any other cars available nobody replied back until the next morning saying that I could take a taxi and I would be reimbursed. I went and picked up the car went to my meeting and when I went to restart the car it wouldn't start I tried a few times with no luck so I called support, I was told that I have to unlock and lock the doors every time I got in and out the car. I finally got it started but continually had the same problem so I had to swipe my card every time. By the middle of my reservation one of my meetings got rescheduled due to a snowstorm we were having in Toronto, so I came home and phoned zipcar to ask if it would be okay if I left the car at the location I always use. I was told that would be impossible, when i asked why, I was told that it would be inconvenient for other drivers who may have booked the car. So it was okay for me to be inconvenienced but not anyone else? I was then told that if I left the car I would be charged a tow truck fee. I asked to speak to a supervisor and Edson was put on I explained the situation and I told him that the weather was bad he told me I shouldn't have taken the car if I didn't feel comfortable driving. I said it would be easier for me, then I could just walk back, he didn't care and said I would be charged the tow truck fee. When I asked him you would rather lose a customer than offer any other solutions,he offered nothing. When I told him there was a dent on the front of the car he blamed me for not reporting it sooner, sorry I only noticed it after I cleaned the car . I returned the car early and walked the 2 miles in sub zero temperatures back home. Yes I lost my temper and raised my voice and swore once but I was not abusive or threatening. So, thank you for topping off your great service by not offering to make it up to me in any way at all and terminating my membership. I assume that you have so many customers that you feel you can treat people this way. I probably won't get a reply back which is too bad. Yashar read more

Love it Love it Love it. Mostly i love their amazing customer service. I had to rent a van for my church charity event but i forgot to cancel when the event got cancelled. Even though they don't need to reimburse me the money according to the policy, they kindly gave me a full refund. I've never seen this kind of gesture by any other company. They deserve 5 stars. read more