Sadly, while Dr. Zeigler just might be a fine doctor, we'll never KNOW, due to the unbelievable abuse and rudeness of Charlotte, his office staffer. After a debacle between my primary doctor's office and Zeigler's office had ensued, Charlotte left ME an incredulous phone message (that I'm happy to share and may even post on social media to warn others away from this unprofessional office) to tell me that 'I have one last chance' (yes, I'm serious!) to get it right and get her the proper referral so I can see Zeigler for ann initial consultation. Please note, that I am the patient, with a painful broken ankle for over 3 weeks that now requires surgical repair. Also note that my primary care doctor's office has verified that not once, but TWICE, they've sent over a referral to Zeigler's office, but Zeigler's office denied ever receiving the first couple referrals. Even IF there is an issue with the referral, it is highly inappropriate for this obnoxious woman to pummel me with her threatening remarks, as if it would be MY distinct pleasure to be THEIR patient/customer!
I'll take Charlotte's rudeness as a clear sign that the doctors here might not be a good fit for me, as I prefer not to be berated and rudely threatened by someone whose employer stands to benefit, to the tune of thousands of dollars, if I were to employ his services. (It's amazing to me that this 'Charlotte' would haphazardly push away the very business that PAYS HER salary in the end. Let's hope the doctors are business professionals as well, and that they will 'connect the dots' about the cost of the 'cause & effect' of what Charlotte did for them today. All businesses are only as good as their employees, the impressions they make, the service they provide and the value they add!)
*Again, I'm happy to share the saved audio recording of the 'attack message' left for me today. Do yourself a favor and think twice if you're a consumer who expects to be treated with any semblance of professionalism or tact because I didn't find it HERE! What a disaster!!!! read more