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Rockledge, FL

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The Orthopaedic Institute

2.6 (10 reviews)

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Space Coast Orthopaedic Center - Road view

Space Coast Orthopaedic Center

2.5(6 reviews)
3.6 mi

I went to this office for several months. I had bi-lateral carpal tunnel release surgeries done and…read moresought treatment for pain management of arthritis in both thumbs and pain in shoulder (which turned out to be a rotator cuff tear, bone spur, and other issues). On the positive side, the office is easy to access, parking is fairly easy, and the office is clean, modern, well maintained, etc. Wait time to see the doctor is minimal and I was usually in and out if the office in record time. X-rays are done in office and there is a imaging facility across the street (NSI Merritt Island) which makes getting a MRI or CT scan very convenient. Initially I was very happy with treatment, but quickly became dismayed. I felt rushed by doctor and nurses and did not always get my questions answered or concerns addressed. Guess they were trying to keep up their on time schedule, which they were very proud of, as I heard them boast about on occasion. Unfortunately, this was at the expense of the patient getting quality care. I did not get an overall feeling that the nurses and techs were there to listen and take care of my concerns and needs. One example is I needed cotton guards to wear under thumb splints that I was given by the doctor. I was told to ask for more when the original ones they gave me wore out. Months later I asked for more. The techs seemed putout to have to find them for me and after several minutes could only locate one (I needed at least two, one for each thumb). Other concerns, I called and asked for a refill on pain medication on a Friday. No one retuned my call. When I went in for a scheduled appointment on Tuesday I was told that the doctor did not provide additional pain medication and that most people that had my surgery did not need additional medication. That's fine, but a phone call to let me know rather than telling me on Tuesday after my Friday phone call would have been appreciated. The literature I was given said to communicate with the doctor about my pain, and I tried. Instead I felt embarrassed and uncomfortable. I think the doctors and nurses are very knowledgeable and proficient in their care, but unfortunately they did not take the time to convey this to me the patient.

I had an issue with both knees. I arrived at My appointment and was told I would be treated for…read moreonly ONE KNEE. I explained that both were bothering me. The medical assistant told me to "Pick one or not be treated!" That it's not their fault,it's the insurance company. I called the insurance company and they told me that I can be treated for both knees during the same visit. I NEVER RETURNED! VERY ,VERY RUDE!! I delt with another local place and they treated both knees. I understand it's a cat and mouse game with the doctors office and the insurance company,But don't screw around with the patient! UNACCEPTABLE!!!

Photos
Space Coast Orthopaedic Center - Doctor's station

Doctor's station

Space Coast Orthopaedic Center - View from exam room

View from exam room

Space Coast Orthopaedic Center - Large waiting area

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Large waiting area

The Orthopaedic Institute - orthopedists - Updated October 2026

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