i have used the Ziebart in castleton for the last 6 years to keep 3 cars diamond coated waxed interior cleaned and rustproofing. The service is exceptional and have always done a great job from scheduling the performing the work. I have referred many friends and they have been satisfied also. read more

My husband took my new car in May to have the windows tinted at Ziebart.... despite my apprehension at using them. We were in process of moving to Texas, which happened to be where the salesperson was from. While my husband took my car for the $89 window tint special... he came home with a $170 receipt. The sales person recommended the level of heat reflection and dark color. After moving to Texas and I took my car in for the required State Inspection... it failed due to the tinting. I had to pay to have it removed, and replaced. Without the inspection I could not purchase Texas plates or driver's license. Now, Ziebart Headquarters was sorry for the incident, and immediately pointed me to contact the Castleton store because they were a franchise. I had to ask for the information of HOW to contact the owner and/or their customer service as I was informed. The immediate response from Casleton Ziebart... well, they too were sorry! And of course said we were to blame. And they were not going to help me or even discuss any sort of equitable solution. So, everyone is sorry...mostly me. Customer service on the back end of a purchase is equally important. This store obviously, is only interested in your money up front!! read more

I usually don't use yelp to write good reviews but I am here. I took my car here because I had damage to my paint job from acid rain. I took it to one other place prior and they could not get the spots out. I then took it here. Ziebart not only fixed everything but my car came out looking like showroom brand new. They exceeded my expectations and it was worth every penny. I highly recommend them. read more

I called this Ziebart location to schedule an interior detail for my car. Over time, a lot of dog hair and debris accumulates in the back seat, and I made this very clear over the phone. I wanted to make sure that it was okay and that no one was taken by surprise. I was assured that it would be fine. When I arrived for my scheduled appointment, I was told that my car was too dirty for them to accept. They said that they really weren't supposed to take cars this dirty but that they could "help me out" by charging me double ($200 instead of $100) and keeping my car overnight. This wasn't an option for me (both because of the cost and because I only have one car, so leaving my car overnight with them would involve me sleeping in their parking lot). I reminded them that they had interior detailed my car a couple years ago when it was in a similar condition and that it was fine and had been done in a few hours, and they insisted that their policies had changed. I told them that I really didn't need my car to be pristine--that as long as I had a dog, I understood that my car would likely never be pristine--and that I really just wanted it to be better than it is now. They said again that, no, they could not work on my car. They insisted again that they would have to vacuum and shampoo it twice and that it would cost me double and that they'd have to keep my car for two days. I asked if they could just do whatever they normally do (only vacuum and shampoo once), with my full understanding that the car still might not be perfect afterward. They said no. They said repeatedly that my car was too dirty and they weren't really supposed to take cars this dirty. It was embarrassing to be told over and over again about how my car is apparently too disgusting for them to clean. First of all, I tried to make that as clear as I could over the phone, and the person I spoke to indicated it would not be a problem. Secondly, this is exactly why I was bringing my car to a professional. If I only had a few crumbs on the floor, I would have vacuumed it myself. In my mind, this is exactly the sort of situation in which you bring your car to Ziebart. And thirdly, I admit that it was very dirty, but I feel that they exaggerated the situation. Yes, there was a lot of dog hair and debris (dry leaves and dust from my shoes), but nothing that couldn't be vacuumed up. There were no stains or spills or anything ground into the upholstery. I wish I could attach photos so that you could decide for yourself how dirty it was, but I can't because my car is currently being serviced by a company who was happy to take it. I am sure that Ziebart does nice work, and maybe they are a good choice for many or most customers. But in this situation, I felt that their customer service was very poor. I tried repeatedly to suggest a compromise, but their only solution was to create greater expense and inconvenience for me. Instead of leaving with a clean car, I left feeling very embarrassed and ashamed. I won't be going back. read more

I am usually not one to complain but the experience I had warrants it. I scheduled an appointment to have the interior and exterior of my SUV detailed. Having the interior and exterior done on an SUV is not cheap, but I heard great reviews and thought it would help protect my car through the winter. I also tend to do both of these twice a year on my own but thought I'd treat myself, again based on the reviews. I had a little bit of rusting on my hood that i asked them to focus on treating as well as cloudy headlights. The manager said absolutely he will tell his team. When I called to check on the status of my vehicle the woman who answered told me she was unsure but would give me a call back shortly. I never received a call. I then decided to show up before they close to do an inspection. I found that my car still looked dirty, there were streaks on both the interior and exterior windows (with cleaner everywhere, as if they had not wiped them down afterwards), My tires had not been touched (they were supposed to put tire shine on them), and the plastic bordering had not been touched (cleaner and shine). They also did not treat the rust I initially asked them about and they broke my hood propping clip. One of the employees came out and gave excuses as to why things looked the way they did but it made no sense. I went inside and told the same manager, I spoke with when I brought the car in, that I was unhappy with how the car came out. He didn't really seem too concerned and brushed right over some of my concerns. He brought out one of his employees that ending up fixing the windows, plastic bordering, and tires which was great! I am still unsure whether or not the rust was actually treated. They put a glossy/ oil cleaner under the hood so it was hard to tell. But we had to wait another hour while he went back to fix things. The manager completely ignored that his team messed up the first time and told me "I was lucky I could see out of my headlights now!" No one acknowledged that the first job was unacceptable or that my hood clip was broken. The customer service was absolutely terrible and the job itself was nothing more that what I could have done myself. It is not worth the expense or hassle, and I will never bring a vehicle back. Nor will I ever recommend anyone come here. read more

I have had many services done to my truck at this site. Every time I call or visit the crew there explains the services and offers to me with out any pressure to buy. They answer all my questions and have always gone the extra mile to make sure I am pleased with the end product. Very very pleased with all that I have had done to my truck and will continue to be a costumer read more

I had my 2006 Chevy Silverado detailed at their shop. They did a decent job on the detailing but when I went to pick up my truck they charged me an extra $28.90. They said that because it was a crew cab truck that they charged extra for extra large trucks. My truck has about the same sized interior than most full sized cars have. I feel that they should have informed me prior to doing the job. I will not return or recommend their shop to anyone else. read more

Excellent experience! Ron was awesome & went the extra mile to help me.The detail was great and the clay bar rub made the paint shine.Thanks for the wonderful service.I highly recommend this location read more

What ever you, don't use these guys. Had them tint my windows and they scratched my car. Would not take any responsibilty and fix it. Said they didn't scratch it. Said they didnt work in this area but the top was scratched right above the drivers window about 2 inches from where they were working. This is a 7 year old corvette with 20,000 miles on it. I know where ever mark and scratch is on this car. It was not there when I dropped it off and it was there when I picked it up. After speaking with others about this (because I am telling everybody), I heard 3 other stories of Ziebart damaging cars and not taking responsibility. If you use them, document your vehicle well before taking it in. My advice is find somebody else. read more

Wonderful customer service over the phone and in person. Had a big dog vomit stain on the back seat of my car and took the car in for detailing. They were flexible with my schedule, finished the car an hour and a half before they estimated it would be done, and were extremely kind and professional. The interior was spotless when I got the car back--just in time for a trip out of town! read more

This place is wonderful. The manager is super friendly and makes sure you get a job well done. Took my car in on a Saturday, had the interior done in 2 hours and was on my way. However, the manager said he wasn't pleased with how it turned out so told me to come back later in the week and for free he would rewash the seats. Fast forward to that day, dropped it off no hassle as he was waiting for me (even 45 minutes before appointment), scrubbed seats and did the floors as well without me asking and now it looks like brand new on the inside. All this for $99 and amazing service. Would highly recommend to anyone. read more

Made appt. for Diamond Gloss service for my protection plan that came with my 2015 Mazda 6 on 4/8/16. I was talked into getting the interior detailed since I have leather seats so I said sure, sounds like a good suggestion. I was told the price was discounted- normally $199.99 got it for $79.99. I'm thinking ok they're going to have my car looking like new when I bought it a year ago. My car was finished in 3 hours instead of the 8 I was quoted so brownie points for them. But to my surprise when I picked it up, I wasn't to pleased with the job. The rims were still dirty after I was told the outside of the car would be washed, stripped and the Diamond Gloss reapplied. How do you clean a car without doing the tires and rims? My navigation screen was smudged like someone used an old cloth with polish on it to wipe it off. The carpet looked clean and the seats didn't look any different than before. Certain sections of my snowflake white car had swirl marks and I asked how could that be if it was stripped and polish reapplied? Top it off, a piece of plastic molding that fits between my windshield and the hood was missing. I asked what happened to it and they didn't know. Billy looked at my car to see what was missing and told me 'Well I'm surprised the other one didn't come off, it's not snapped on tight at all!" I said it was there when I dropped it off and now it's missing.I was told by Billy he would order it from Mazda and fix it for me. I asked to use Ray Skillman on Pike Plaza since I've been a customer with them for over 10 years and he said " Oh I'll just get it from Mazda on the eastside no problem." This was on a Saturday and I figured he should have the part by the following Wednesday. I called that Friday the 15th and was told by Billy it hadn't come in yet, he's working on it and will call me when it arrives. Three weeks had passed so I called Ray Skillman Westside and asked how long should that have taken. I was told parts come in on Tuesdays and Thursdays so I should have heard back from Billy at least a week later. I had to get my car serviced on May 2nd, so I asked them to order the part. It arrived in a few days, they installed it and I had to pay for it. So naturally, I went back to Ziebart and asked to be compensated. They agreed and paid that day. I should have known my experience wasn't going to be a good one because I overheard one of the guys who works in the back complain about the garage area being too cold and he didn't want to be back there. What company allows workers to complain in front of customers? I've always used the westside Ziebart for my protection plans, but since I moved to the eastside I was going for convenience and figured everything should be fine. I was wrong. I will not use this location in the future or recommend it and will be making the trip to the westside from now on. read more