This company is so unprofessional. I regret giving them multiple attempts to get my business. I called 8/19/24, 8/22/24
To try and schedule "black car services" for my wedding in September.
The girl who first answered any of my calls was very unprofessional saying she would call me back with a quote, she was currently driving . She never called me back I called again on 8/22 and simply said the van was already booked (but never even asked what day i needed it for) when I told her it wasn't until September she said oh yeah nevermind it's broken down not available.
I called again beginning of September just to get the black car services, no longer the van. The employee said they could pick us up and do the drop off for our time and location, got my card info and said she would email me the receipt. No reciept was ever emailed to be but I saw a hold on my card, thought everything was kosher.
On my wedding date we never received a call NOR text to confirm pickup . We ended up making other arrangements. Card charge never finalized. Assumed they didn't book us properly. Three weeks after I get a call from a different driver asking me where we were at and that they were at our pick up location. I advised the date we hired them was 3 weeks ago. He was very apologetic and asking me for the females name that booked us. And left it at that. Now over a month and a half after from the actual date of wedding I see there's a cancellation charge, and an email sent to me saying it was non refundable.
I called the company and they knew my name and why I was calling , he stated it was my fault for not calling them to cancel. I never wanted to cancel the services simply I was not picked up on the date of hire. He will not refund us. When we spoke on 9/28 he apologized for THEIR mistakes. now it's "my fault". Belittled and yelled at me for not calling the day of my wedding to remind them to pick us up.
He could have easily left it at I'm sorry and not charge us read more
