Unfortunately I had a very bad experience with this company. I engaged them to design a portfolio website including ecommerce, and for them to load the content. The quality of the design was generally fine, but in the end I was left to load most of the content myself and, as a non tech savvy person, felt overwhelmed, especially with the online shopping and trying to learn WooCommerce.
The designer working on my job was leaving, and only told me so the day before he went. I was given a link to log on to my development site where I could finish the work myself, and was told to contact the company owner directly for further help. Many months passed and I still couldn't get my site completed alone. I didn't hear a word from ZeroZen even though they knew my site was not finished, and part of their job was to put it online. I had felt pushed to sign off at the various stages, including the final one, and now that they had my money it seemed it was all over for them.
I recently contacted ZeroZen again to ask for a quote for more help, and was obviously prepared to pay. I also asked for my login details for the develoment site as they no were no longer working. I sent them four emails over three weeks, including one to their website contact page, and have been totally ignored.
I have paid them a significant amount of money and have absolutely zero in return - my development site has disappeared and ZeroZen are not prepared to engage or make it right. I am not a difficult customer, and it is their integrity that is at stake. read more