Carpet and upholstery cleaning were just ok. Although I kept using them, when I think back their cleaning wasn't much better than just satisfactory. Very poor customer service from the appointment booker(s)!! This has been an ongoing issue and the last time I called to try to book an appointment I decided, Never Again! I am done with them! We have been very good customers for the last few years and they do not seem to care about keeping us as customers. I called to book an appointment and the person taking the call wasn't able to give us an appointment for over 2 weeks. I said wow that's a long time we can usually get an appointment within a week. She didn't seem to care about our needs and did not offer any options or alternatives or offer to put us on a cancellation list or anything! When I said I guess you don't really care about keeping us as customers she didn't say anything. I encountered this before when making appointments, but dismissed it time and time again. Now I'm fed up and don't want to give them our business anymore. They need to teach their appointment bookers how to properly speak with customers and make them feel valued. They also need to bring their standard of carpet and upholstery cleaning up to spectator or at least above average. Good-Bye ZeroRez Carpet Cleaning! read more

FALSE VIDEO AD! FUNNY. BUT NOT WHAT THEY DO! THEY ARE NO DIFFERENT THAN ANY OTHER CARPET SERVICE! No better cleaning, slightly different process, THEY DO NOT AGITATE VACCUM AS IN AD! FURIOUS! Tech sent was a good guy,buysaid in 12 yrs he had never seen the Zerorez video ads and was shocked of the promises. We had to wait weeks, and to find all this out now, just dont waste your time or money. read more

I just had Zero Rez come out to clean my carpets and bathroom tile and it was a horrible experience. The website says there is a three-step process but they do not follow it. My family had to move our own furniture so the carpets could be cleaned underneath. I had to re-clean the tile with my steam mop and the pad was black. When they cleaned the bathtub shower tile they left the tub disgusting. They left brown drips all over the carpet which made it sticky and crunchy everywhere; I took a damp towel, barely rubbed and the towel became dark brown. DISGUSTING! When I called them back they gave attitude as they sent someone out to re-look at SOME of it and the technician called my family and carpets disgusting. EXTREMELY RUDE AND UNCALLED FOR! All of this commotion resulted in me having to take two more days off of work. The carpets are still NOT clean. DO NOT USE THEM!!!! read more

I got a post card in the mail that states "$30 off you next service... Zerorez is currently having a sale 3 rooms for $159 I called to try to add this post cards $30 .. NO WHERE on this card does it state Excludes sale price or any promotional discounts.. i called only to be told "sorry we can't add the $30 to you service" Zerorez states I'm getting a "discount" I am NOT getting a "discount.l it is a sale they have going on.. their postcard is MISLEADING .. Zerorez treats us senior citizen and their postcards wrong! They don't stand behind their advertisements. read more

I just had Zerorez come and clean my kitchen marble countertops and they did a great jo! They also clean carpet and wood floors. Amazing company! read more

Zerorez - Los Angeles - Zerorez came to clean my marble countertops and did a fabulous job! They can also do carpet and wood floor cleaning! Amazing! - Carpet Cleaning Near Me

Wish I could give no stars. Have booked them twice - multiple confirmations and both times the called and cancelled about 5 minutes before they were supposed to be here. Took the day off from work and had moved all the furniture. What a BS way to run a business. Avoid them read more

Have a cat pet odor problem. Called Zerorez, heard all these great promises, paid $325.00, after quoted a lower price. It's dry and there is still an odor. Now, they won't come back out. This company lacks work ethics. Dennis S. talks a great game. Owners will "get back to me." Don't trust this company. Apple Valley, CA read more

I was quoted a price and a time online. An email nearly 20 hours later attempted to change the time and price. I could understand one change of this sort, but two at once? It wasn't worth it. I'd rather find a company with transparent pricing and scheduling. read more

Today I had my carpets cleaned by Eduardo from Zerorez. Both he and Marcel are awesome. My carpets look new again and for the first time, I had my den's shag area rug cleaned... beautiful. I wouldn't trust my carpets to any other company! read more

I was a loyal customer for 5 years. Rashad was amazing, I had area rugs cleaned twice a year. Rashad left the company and they are horrible. Just spoke with the general manager Larry who couldn't care less. They tried to charge me double over 400$ ! They looked at my history and said they didn't care. Technician drove away. Unbelievable, definitely would never recommend! read more

With 5 children, our 22-year-old carpet has had a lot of wear and too many stains to count. About 10 years ago, a standard carpet cleaning service barely made a difference. I was also disgusted with all the additional charges added on for pre-treating. So, we just gave up trying to keep the carpet clean except for vacuuming. Last year with our first grand-child crawling, we HAD to clean the carpet more thoroughly. I tried Zerorez. I could not believe how clean the one time Zerorez treatment got our old, filty carpet. The color looked almost new. All of the stains except one near the door seemed to totally disappear. The young man who did the cleaning wroked very hard and was incredibly thorough. The carpet was almost dry when he left and was soft and had no lingering odors. Best of all, there were no additional charges. The stated offer for three rooms included all the pre-treatment - and there was a lot. Over the year, about a dozen of the worst stains have re-appeared. I guess the stain from the carpet pad slowly seeps up through the carpet again.Since our grand-daughter is now walking and will be visiting again, I have already scheduled Zerorez to come back this next weekend and look forward to a beautiful clean and soft carpet again for the holiday season. read more

They don't use chemicals! I know a reviewer wrote that they had dumped a chemically smelling bucket but that was fully explained to me ahead of time by my guy and it's not chemicals, it's the alkaline water getting mixed and it's the acid water and it's completely chemical free! I have used them twice now and was very very pleased with Jose, my guy today and the communication level, friendliness, and knowledge about the product and professionalism. This was the most pleasant experience I've ever had with carpet cleaning and they cleaned my couch too! I will definitely refer them to everyone I know! read more

Rashad arrived on time and called ahead when he was 30 minutes away. He was very friendly and professional and tackled the toughest areas without hesitation. My berber carpet looked brand new after he left. This is the third time in a row that we've used ZeroRez and we won't be going anywhere else. read more

I used Zerorez in my high rise condo. They had to use the portable model of their machine and they said it doesn't clean as well as the truck-mounted model. For the most part, the carpets were very clean and the best part was the lack of residue that appears with lesser services. There were some difficult spots that did not come out in the first shot but they have excellent customer service and came out a second time and got the carpet as clean as possible. They even gave us a free bottle of their spot cleaner which is the best I've ever used and my girl friend swears by it. Great on pet stains. read more

I am a 76 year old woman who was home alone. I felt that the machine wasn't moving and I went to check. The man immediately started vacuuming very fast..Weird! After I tipped the men, the man I gave the $ to acted odd! I later discovered I had forgotten to lock my jewelry drawer. I am missing a $4500 4 carrat tennis bracelet and a Gucci Watch. There was also a $500 gift card which was hidden under papers in the back corner of a horizontal file in my sons room. Please watch when you have strangers in your home. read more

The technician, Marcel, did a great job. He was incredibly professional and attentive to his work. The company is a bit pricey, but I would still use them again and recommend them. They cleaned our couch and oversized chair and ottoman that desparately needed it, and it looks nearly brand new. read more

We had Zerorez So Cal clean our carpet (in the most well traveled areas), kitchen tile and kitchen tile counter tops. The service was excellent and the technician was wonderful. He answered all our questions. The job was well done leaving everything as clean as new. No toxic chemicals and no odor!! Thanks ZerorezScoCal!! read more

This is one of the best carpet cleaning companies I have ever used. They arrived on time, treated my home with care and respect, and completely cleaned my off-white carpeting. I have recommended them to several friends, all of whom were happy with their service. read more

Over the years we have tried several carpet cleaning companies, until we found Zerorez. They are excellent in the way they have cleaned not just our carpets, but our furniture as well. Today, we had our carpets and furniture cleaned by Zerorez, and Mr. Juan Cruz was terrific. He took his time and carefully cleaned every corner and stain in our carpet, and was deliberate and thorough with our furniture. Juan will easily be requested the next time we have them clean our carpets and furniture. Bottom line is you cannot go wrong with Zerorez! read more

Great Great Great experience from start to finish! Excellent customer service from the rep who explained everything, to the tech Jose that came out and did the cleaning! They were so professional but super nice too! My carpet was pretty bad and it looks a zillion times better. Not to mention the subtle clean citrus scent when its finished. Awesome! They were a bit more pricey, but you get what you pay for. Well worth it! Definitely will be a continued customer! read more

Zerorez did a great job cleaning the carpets. It had been a busy Saturday for our technician, but Darren kept us up to date and asked us if it was OK to come late. Despite his busy day, he worked hard for hours, leaving our house carpets and upholstery beautiful. read more

Last week Rashad was out to clean our carpets and tile. This is the second time Rashad has been to our house. And as usual, he did an awesome job! Rashad is always courteous and very efficient and thorough. The whole process went quickly! Love the way our house looks after Rashad does his magic! read more

Thank god we have choices of non-toxic cleaning companies these days. Stay away from this one. Last year they came to my home twice, did a very poor job and messed up my carpet. I invited the manager who acknowledged the poor quality of work. According to him, there is only one person in entire company who is qualified and I should request only him. Which I did, only to get cancelled 15 minutes before the arrival time. They do it a lot. No explanations, and the next availability of the ONLY qualified employee is in a month. They hire guys in their early 20s, give them very poor training and then make them work for 12-14 hours a day. The last guy who came to us was in such state of exhaustion, I offered him a chair, glass of water and some rest, which he gladly accepted. None of those guys last - either they are so overworked they quit, or let go because of too many complains. I am so disgusted that for the first time in my life I am going to call The Better BB. This company needs major soul searching or disappear from the market. read more

I had Zerorez come in and clean my carpets just before a big party I was throwing last month. I had heard a couple reviews from my friends so I decided to give them a shot. I expected my carpets to be clean but WOW it was like I had new carpet! With two kids 2 cats and 1 dog I know it was a lot of work to get my carpet so clean and its done with no toxic chemicals! I will absolutely use these guys again!!!! read more

Too expensive for nothing!!! I have my own machine but heard great reviews and wanted a deep clean. The carpet looked even worse after. They came back to go over it again but my machine from Bed Bath and Beyond does a better job! I was told they would email me the final invoice for my landlord and nothing! Called the next day and was promised again and still nothing. The company has big promised and falls short! read more

Showed up on the earlier side of the 2 hour window I was given came in and lifted stains that I didn't think would ever come out.

Had the company come in and clean a teenager's bedroom carpet -- stains which had been sitting a couple of years at least. There was dirt, grime and unspeakable filth on the floor. Next thing I knew the stains were mostly gone and considering how old the stains were, it was remarkable. Then they came into my bedroom and got everything out but old cigarette burns but left my carpet very clean. I was very happy with the results. Their prices are fair, and Eduardo is a sweet heart and will tell you the truth about what they can and cannot do. I will use them again. read more

People cosider me the super clean lady, and my husband always says that i clean the clean. I clean my carpet with my hoover steamer twice a month but i like to call a company to shampoo the carpet twice a year to deep clean it, i mean deep inside. I usually call the steamer company, but this time i decided to call this company after i kept seeing their ad. in the magazine i receive each month, and there promises of green way without chemicals and that the carpet just dry after two hours, and their good deal on the ad. The man who came was friendly, but the problem, i didnt get any if their promises, first of all they charged me a $100 more than i used to pay the other steamer company; i used to pay $140, they charged me $240, but i agreed to see the difference, then while the man cleaning upstairs i turned the microwave on to heat some milk for my son, all the sudden it went off, i thought the microwave broke, after the man finished his work and paid for him went upstairs, i couldnt turn on any single light, then i recognized that when the man was using his machine and i turned on the microwave all the electricity went off, i went outside to see the electrical box, i couldnt do anything, i waited until night for my husband to check, isnt be more professional and polite to speak and say a problem happened in the electricity. One more thing, i am writing my review after 20 hours of the job got finished and the carpet still wet, when i used the steamer company, after max four hours the carpet is dry. Dont waste your money and call them, with the money you pay them you can buy the best steamer machine and get the same result with some little effort from you, which i always do. I will never call them again. read more

Just had carpet cleaned and they did a great job. This is the second time we have used the company and we are going to have them back soon for kitchen tile and shower stall. Prompt, professional and carpet looks like new. It should be noted that we have a chihuahua who recently forgot she was housebroken. read more

After I posted the previous review, zerorez got in touch and explained their account had been hacked. I got a replacement check and an offer to clean a large rug for free next time I need it. So they are not scammers they made good. read more

They were great. Showed up on time, the rep was super friendly, great with my dog and did a great job. I am excited to have them come back next week and clean the carpets again! read more

I used Zerorez for the second time today and they did not disappoint. Eduardo was honest with me about the condition of my hardwood floors and the fact that buffing was not going to improve their appearance. He saved me from wasting money. Eduardo did shampoo a carpeted staircase that was filthy and had a great deal of foot and paw traffic. He transformed the carpet back to its original color! Thanks Eduardo and Zerorez read more

Dana, the Zerorez expert did an amazing job! Our carpets came out cleaner than I expected. After using many other well known cleaning companies, I can confidently say, this is the only way to go if you want a really clean carpet. Our old carpet almost looks new! read more

They do a great job cleaning carpets but scheduling an appointment is so difficult that I wonder if it is worth it. I waited on the phone for 10 minutes, then was transferred to someone else, waited another 5 minutes on hold and then gave my information so that someone could get back to me to schedule an appointment! For that, I could've just entered my info on-line for a call back and saved myself 15 minutes. Plus, I chose to call the number and sit on hold (rather than the call-back option) because I am often busy and can't be interrupted. Very frustrating. I think they need a better business model. read more

The carpet came out clean. The service representative was very pleasant and did a great job! Will definitely use them again and refer friends to their service! read more

I have a 3 story townhouse and just finished remodeling the top floor including new carpeting. It was time to clean the carpet on the stairways and 2nd floor which is about 5-6 years old. I didn't want any soap or chemicals, just clean & fluffy again like the new carpeting upstairs. Rashad was my service technician. He called ahead of our appointment time and arrived right on time. He was very polite and answered all my questions. He was in and out in less than 2 hours and my carpeting looks LIKE NEW. There was one really grungy area where I sit and eat dinner and watch TV (hey, I'm a guy). I was worried that it might not come clean, but it came out beautifully. The charge was exactly as quoted. As he was leaving, I asked him to look at my garage floor. I have a RaceDeck colored plastic tiled floor and it gets very dirty with the cars in and out as well as grease, oil, etc. I always have to work on my hands & knees to get it clean and it's NOT FUN. Rashad was happy to do a test area to show me if their machine could clean it. The test area came out (wait for it) LIKE NEW, so I will definitely be having him back to do the garage. This has been a VERY pleasant experience and I can definitely recommend Rashad and Zerorez for all your floor cleaning needs. read more

i tried zerorez upon recommendation from bucklees carpets in arcadia , (the absolute best-35 yr. cust.) i had dennis s, as the tech, that came out, for me, he did a great job, beyond my expectations, this was the first time my new carpet had been cleaned, that's why I chose zerorez, looks like brand new, I have older carpet up the stairs that will be replaced and that came out beautifully, that I called after he left to have the rest of upstairs done, I had the 2 room special done, when I called the same day I was informed that there is a 3 room sp. for the same price, had I known that I would have had another room done while he was there and the rest as well, but I would definitely recommend! read more