Forest did an excellent job! He arrived on time and completed the cleaning in a very professional manner. He did exactly what he said he would. Very friendly! I will ask for him again. read more

Have used this company for years, but quality has gone way down and when I called about my issue with their service, I was told they would give me the coupon price to clean them again. Terrible customer service and my carpets were left filthy. read more

Everything other than water cost extra. Nickle and dime you to death and if you don't buy everything they won't warranty the work. Had carpet cleaned 2 months ago for $350. My wife borrowed an upright cleaner and it 10x the job with just hot water. Zerorez service isn't worth the money. read more

Several days ahead I booked a carpet cleaning for 12-3. The technician did not show up during that time period. I called customer service. They suggested that "life happens" and their "time machine was broken". My understanding was the 3 hour window was for "life happens". At no point did the technician communicate that they would be late. By the time they showed up I let them know that I have a limited time for them to clean. The technician came into the residence to see the job. They said they could do it in that time. They walked out leaving my door open and drove off. Then they cancelled the job. Completely unprofessional. Customer service provided no meaningful solution. read more

I would not recommend this company to worst enemy! They came out to clean my carpet and two upholstered kitchen chairs. When the technician came out stated he didn't have working equipment to do my chairs and would have return at another time to do them. He proceeded to clean the carpet. A horrendous job was done ( see attached pictures). I called the company told them the situation and they sent the same technician out to correct the situation only it didn't! In the meantime another technician was sent out to clean the chairs . He saturated the chairs with water chairs not clean, he tore one of the chairs. Again I called the company and they state they are sending that technician back out to correct the situation only. This appointment was supposed to happen this past Saturday! No call ! No show! I've attempted to reach the regional manager listed only to be placed on hold or someone will get back with me as told by a Kathy who answered the phone, a Caroline is the person who has yet to call me back! Don't waste your time and hard earned money like I did take your business elsewhere! read more

Zerorez Atlanta - Chairs that were not cleaned and torn - Carpet Cleaning Near Me - Atlanta, Georgia

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So Zerorez came by to clean my carpets today and did a pretty decent job.my concern is why did my home smell so bad after they left? It smelled like sewage or mildew. Whatever the tech sprayed down definitely smelled terrible. read more

"ZeroRes completely ruined our expensive silk-and-wool rug. Despite multiple attempts to fix it, they left us with a completely damaged rug and "ZERO RESOLUTION!! A small yellowing spot they managed to spread to a 4 foot square area. Their customer service was unhelpful, and then offered to come back out to clean the pad for $65. The pad was not even the problem! I would not recommend their services in a million years!!! read more

Zerorez Atlanta - Carpet Cleaning Near Me - Atlanta, Georgia

Alssolutley the worst, it has now taken 2 service members to come to my home and came up with 5 different prices . Get ready , everytiime they give you a price get ready because they will want to renegotiate higher when they arrive at your home. I just turned away 1 appointments because of this rescheduled another the next day with an agreed quote, when the guy got there he immediately wanted me to agree on a higher price. It wasn't the money, I can't stand .being taken advantage of????? Never will use them again. Sad for them I am a realtor 35 yrs and that's my job to give out referrals. , which they will not receive. read more

Very disappointing. Zerorez was here in November, did a quick and sloppy job. Two issues that will cause me to never use their services again and to warn others of their disingenuous practices and complete lack of service after the sale: 1) the technician who visited my house added comments in the contract that were completely fabricated. When you are agreeing to something and signing on someone's cell phone please make sure to read it all in detail. 2) I have left four messages for "Caroline", the supposed supervisor - two with employees and two directly on her voicemail. She has completely ghosted me. Rich Brunke, the "manager" also ignores me. They asked for a survey to be completed and after the third request I put my concerns in writing. That was ignored as well. A supervisor from another department called me and agreed that I should have a revisit from the home cleaning department. He was going to walk the request over to that area and said that I would be called within the next few days. That was two weeks ago. Holiday timing considered, this is not acceptable business practice. I never asked for a refund or reduction, just a second look at the supposedly cleaned carpet. Assuming that this is a franchise, I will be contacting BBB as well as the corporate office to complain. Not that I expect any sort of a response from Zerorez - that precedent has been set. read more

Just getting around to leaving a review. The week before Easter, I hire them to come and clean upstairs, which is three rooms and hallway. I complained about the smell afterwards, which was just plain all water smell. No chemicals was used. He said he did. I could've cleaned my own carpet with my machine. The deodorizer I use smell really good and it cleans. oh well I guess I will learn by thw reviews next time . Manager was supposed to call and never did. I guess they don't care!!! read more

They left the carpeted stairs completely filthy and refused to make it right. Had my daughter's house cleaned while they were out of town. When I came back the next day to turn off the fans, the carpet was still wet and the stairs were visibly stained. I ended up cleaning them myself with spray cleaner and paper towels. I asked for a refund on the stairs, but said I'd still pay for the three bedrooms,, the surprise 'service charge' and even the tip I left the guy. They refused. They said they could send the tech back out, but nope. I cleaned the stairs already myself! And they offered 10% off future cleanings. Gee, how generous.... The carpet smells, and it didn't before. The 'just water' cleaning is a joke and the company doesn't stand behind their services. Stay away. read more

Zerorez Atlanta - This is after the 'cleaning' - Carpet Cleaning Near Me - Atlanta, Georgia

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I would not recommend this company to anyone. Technician came out and cleaned my air duct. Left the house smelling worst than it was before they came out. Did not reconnect the condensation line to the air conditioner which caused a leak and damage to ceiling that was recently painted. Called to file a complaint and was shoved off like it was our fault that the technician did not properly do his job. "Do Not Use This Company. Which I had read the reviews prior to having them come out. Lesson learned. read more

Without a doubt, the worst carpet cleaner I've ever used. Unfortunately, I relied on a personal recommendation in this case instead of online research -- lesson learned. We were told different things about their capabilities depending on who we spoke with, with the manager assuring us they would be able to remove water-based paint drips, no problem, while the tech began negating that idea upon arrival. But hey, forget the paint...they weren't even able to remove dirt from the barely used rooms, never mind the high-traffic areas. Absolutely comical results from an untrustworthy company. Avoid ZeroRez at all costs. read more

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I have an incredibly long review written that I know no one will read, so let me sum it up - they scammed me out of $650 and changed the invoice after I had already given my credit card information. When I tried to reach out to the company, I got a response that was so generic and didn't address my issue, so I figured it was an auto-response and followed up, hoping to get a person. Apparently the first response had been a person because they responded to me with a "per my last e-mail," as if I am the one being rude. I wish I had checked online reviews before going with Zerorez, but I chose them out of convenience. What a horrible mistake. read more

I can't say enough positive about Steve coming to our house today and making sure that he took care of all of our needs. He did a great job, wanted us to see some of the problem areas and the extra effort he put in was very appreciated. We have a lot of pets and they all make their "Mark" and we recently had an sitter for 2 weeks who left the dogs too long at night, so it was extra bad all over the house, but Steve addressed everything and was respectful, polite, thoughtful, and very Professional. I should've taken before and after pics. read more

Zerorez Atlanta - Carpet Cleaning Near Me - Atlanta, Georgia

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The first clean, my couch was dirtier after than before. They did send someone out for a reclean. While we got off to a rocky start, he did his best. The first guy didn't bother to tell me his hose broke so I figured that out when I walked in and stepped in water. It took two days for my rug and hardwood floor to dry. Overall, not worth the more than $400 I spent. I've used them for years and been very happy so not sure what's changed but I won't use them again. I'll opt for smaller businesses who care about their customers. read more

We were not a customer, our neighbor was. I arrived home from work today to find their truck blocking my driveway, making in impossible for me to park. When I told the drivers that they couldn't block driveways, both drivers got attitudes with me. Then while leaving, one of their drivers ran over a neighbor's front stoop, breaking the bricks away from it. Their customer support team acted less than interested when I called to complain. read more

Zerorez Atlanta - The damage caused by their careless, inconsiderate staff. - Carpet Cleaning Near Me - Atlanta, Georgia

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Carpet cleaning that they picked up and delivered 2 weeks later. The carpet was tied with a piece of twine when picked up and delivered the same way. The rug was never touched, let alone cleaned .i tried customer service (phone and email) and asked for a call from management but never received a return call. Essentially I paid zeroez to pick up and deliver a 5x8 rug to sit in their shop. Never again. read more

I am 1000% sure that all of the reviews on zerorez website are employees ! There is absolutely nowhere for me to leave one. I have been fighting with them for months now because they keep feeding me lies. From day one they lied about their service and they also lie about their guarantee! They absolutely do not refund you and getting a partial refund because whatever they did in my house caused myself and my son's face to swell, has been a nightmare. I've had to call them over and over again. Do not use this company unless you want to get screwed. i've been seriously considering a lawsuit because they are getting over on hundreds and hundreds of people every day. read more

Terrible - Zerorez claimed they knew how to clean wool rugs. They don't. Zerorez destroyed 2 rugs, each rug cost roughly 4k each and were good quality. One rug came back with significant damage to the corners and new oil stains on it. Both rugs were no longer squared and instead were wavy along the edges. Amazingly both rugs were dirtier after cleaning. Like how does that happen??? It looked like both were cleaned with dirt water and then stretched, pulled, and kicked. No care taken at all. Just destruction. I went round and round with customer service and managers to fight for a refund. After 2 months of back and forth, my rugs were still destroyed and I finally got a refund. Save yourself the heartache, time waste, and expense - don't use Zerorez for rug cleaning. I can't speak to their other services and after this, I won't risk it. read more

I had three bedrooms, a landing, and a flight of steps "cleaned". Not wanting to walk on the freshly cleaned and damp carpet I waited a couple of days to inspect the bedrooms and replace items moved from the floor to let the guy do a good job. The tech said he was able to get out the stains and I took him at his word. Upon inspection they look like they haven't even been cleaned... what a joke and waste of money. I should have been more suspicious since the guy was in and out in an hour or so and spent maybe 10 minutes on the flight of steps. Steer clear of this operation. Wish I had read the reviews before booking. Never again. read more

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Going back to Stanley steemer...zerorez came and my carpet looks the same...they removed a spill or 2 but overall they look the same

I scheduled several rooms to be cleaned for late afternoon. The window was 3pm-6pm. The company did not call me to let me know they were running behind. I called them at 5pm to make sure they were still coming. They told me the tech was about an hr away, just picking up at the location he was at. At 6:10pm I called them to let them know he never showed up, she put me on hold for about 15 mins, after taking forever to answer. The tech finally called me around 7:30 pm to let me know he was running behind and that I would need to reschedule for the next day. I used a different company to get it done instead. You've gotten bigger than you can manage effectively. Marketing, you do great, work on the follow though! read more

I will DEFINITELY NOT refer or contact this company ever again to come to my home for any sort of service. I made an appointment on on 5/15/2026 at 9:00 am online for carpet cleaning services in my home for next day service on 5/16/2026 for 3 pm. Due to the fact I am law enforcement and not allowed to have my phone on me in side a federal building I missed a phone message from Megan at 10 am requesting to come service me earlier at 1 pm due to me getting of work at 2 pm and missed the call and message I am at home having furniture broken down and removed to prepare for a clear area for cleaning at approximately 2:30 pm today 5/16/26 i received a call from Megan pretending to be in communication with dispatch because Megan said my appointment has to be canceled for 3 pm cause the techs are running behind schedule but they actually were ahead of schedule at 10 am when Megan called to request an earlier time slot so I guess if you are working ppl and set a schedule cleaning time that fits for you if it's doesn't fit Megan schedule of getting off early on a Saturday she will just disregard your schedule time slot and tell you 20 minutes before the schedule time slot she is not coming and you can reschedule for a different date cause she ready to get her weekend started and the beer cans flowing I guess don't waste your time money energy or effort on this Atlanta Base company stick with Stanley Steemer better quality quantity and always honor the time slot you choose for your service. I have never heard a carpet cleaning company can't make a schedule service 30 minutes because you would not cha your schedule time to fit their time and try to undermine the client by blaming scheduling probless on dispatch when actually they are the person who called and left messages to as the service provider whom stated she was running ahead of time and available to come earlier read more

DO NOT USE for area rugs!!! We sent off 2 custom rugs to be cleaned by Zerorez Atlanta. They came back warped and dirtier than when they left my home. When I contacted the company, they were rude and said that they informed me the rugs were warped and damaged prior to leaving my home. This is 100% not true. The rugs had basic wear in the area in front of the couch and there was no warping. This was the first time my custom rugs had ever been moved or cleaned. read more

Scammers beware!! They would give you a quote than come to your house and make reasons yo drive up price by 40%! I showed the door to the scammer they sent me and I called someone that was great and stick to his quote! read more

Very unreliable service. Seems like they don't take care about their schedule. I made an appointment to get their "magic water" service last Saturday March 8th at 3pm - 6pm, since the windows time frame was passing by I decided to call them to see when they were coming, they guy in the phone told me they are going to call me to tell me when were arriving. It didn't pass 5 minutes when a guy with a sleepy voice call me to tell me we have to reschedule because their vehicle got broken, blah blah blah. These people are a joke, they don't get when people schedule for a weekend day is because they can't do it during the week. I don't really care what those reviews from google say, to me those are just bots. Their real reviews are these ones. So NO I did not reschedule it, reschedule it means support their incompetence. I decided reserved with another carpet cleaner service, I had to take morning off but I am very satisfied with the service I got from Vodo. read more

They got all the stains out of my white carpets. They returned twice until all the stains were gone completely. Pleasant and professional technician. read more

The technician did an amazing job. The carpeting in my home looks like new! Carpeting on the stairs to my basement was also cleaned. It is old shag carpeting installed many years ago and it has never been cleaned. It now looks like brand new carpeting thanks to Zerorez. The technician was so kind, polite, and helpful. He arrived on time and worked so carefully and efficiently. I would never have any company other than Zerorez clean the carpeting in my home. I am so pleased with the work they did! read more

Beware of Zerorez Atlanta - Classic Bait and Switch! I feel completely deceived by Zerorez Atlanta. I booked upholstery cleaning after being promised over the phone that their system would remove pet stains/odors and even make my furniture last longer. I agreed to a quote of $310. When the crew arrived, I was hit with a surprise: apparently, I had only signed up for a "Tier I" cleaning (something NEVER mentioned before). To actually remove the pet odors I specifically asked about, they wanted another $65. Then they had the nerve to push a $75-per-sofa "stain guard" on top of that. This is nothing short of a bait-and-switch scheme. They lure you in with bold claims, then pressure you into expensive "upgrades" the moment they're inside your home. The technicians themselves were kind and professional, but the business practices are manipulative and dishonest. I was left with drying furniture, a lighter wallet, and a sick feeling that I had been scammed. Save yourself the frustration. Get everything in writing if you dare use them--or better yet, take your business elsewhere. read more

NEVER again will I use Zerorez. They are incompetent and unprofessional as well as unreliable to show up after rescheduling on me twice, after calling them back out after their mediocre work!! read more

Zerorez Atlanta - They only did a few ducts after paying $970.00 on a full duct cleaning. - Carpet Cleaning Near Me - Atlanta, Georgia

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Set up appointment for cleaning 3 rooms (Feb 6, 2024). Kitchen floor which is a laminate tile was included. While cleaning that floor, somehow some of the solution caused discoloration of the tile. It was not really visible that day, but within the next couple of days, it became very visible. My wife felt that it would go away. Now she is so upset,we have to change the flooring. We will no longer use Zerorez. Also, we would to recuperate our money. read more

Zerorez Atlanta - This shows location near kitchen sink. - Carpet Cleaning Near Me - Atlanta, Georgia

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Horrible service. Do not recommend hiring them for your carpet cleaning. Customer service was rude too

Worst without a doubt carpet cleaning co. I've ever used. Also over charge charge me for something they could even do properly. A horrible job also ruin a part of my carpet. Very bad customer service and workmanship. read more

I wrote a good review for Zerorez "prior" to allowing my carpet that they cleaned to dry. Two days after they cleaned my carpet it had a very terrible odor, actually quite unbearable. The carpet was in my bedroom and stairway. The smell likened to a dirty and musty odor. I have no pets, never had pets and my carpet did not smell prior to their cleaning it. It is sad because I called them to see how they could rectify the problem and they said they would clean it again but could not put a deodorizer on it to ensure that the carpet would not smell without me paying an additional charge. Since I did not feel certain that their redoing the carpet with the same method would correct the problem, I called Stanley Steemer to reclean the carpet. Very disappointed, I got their company from attending the Atlanta Home Show. My advice is don't use them. read more

Beware!!!! I have been using the commercial side of Zerorez since 2018. As of today I will never use them again! I received a nasty voicemail form Shawnda in accounting about an unpaid invoice from November, that I have never received an email or a call prior regarding this invoice. I have a valid credit card authorization form on file with them from 5/8/24 that is current and that they have used for prior cleanings. I tried calling and speaking to Shawnda about this matter at 770-990-3764. I called twice, the 1st call was disconnected so I naturally called back. She picked up by saying hello! When I asked if this was Zerorez she began speaking to me with such attitude that have called several times and hung up on her each time I called. I tried to explain that I have only called 1 time prior but the call was disconnected. She was speaking over me in such a manner with such tone and attitude that she could only hear herself. Great customer service right!!!! I called and left a message for Anthony Amerson the accounting manager. He did not call back, I got a call from Sanquez. I forwarded him my credit card authorization form from May 8, 2024. He called back and said that the form was vaild and they used it to pay the invoice so "I was all good"! He then told me that due to an employee leaving his files where not transferred. So that is my problem because I am in charge of HR at Zerorez!!! I didn't know that customers are in charge of knowing when employees leave and that management didn't make sure that quarterly customers where taking care of. I am taking my quarterly business else where!! Where I don't have to manage their HR and their accounting department. Because remember I did my job!! My form was filed out and sent in and used for the prior cleaning on 5/20/24! Their 2.8 rating is to high. Sincerely, Someone who takes pride in paying her bills and great customer service Linda McGee read more

had a horrible experience with today. The original appointment was 8 to 10 AM. They texted me about 930 instead to 11. Hadn't seen 1105 and called them. They said maybe by 12:30. They took off a little bit, but not a substantial amount. The technician was good, but the customer service is lousy. I feel like they owe me more for wasting my time and they did not provide it. They just lost a customer read more

The day I left this review the " owner said " someone will be contacting you shortly, not a word . And as for our customer agent offered to come back the next day ? I had already done my best THAT EVENING AFTER THE SERVICE TO DRY THEM . Why would you need to come back . You customer service agent the following day stated we would be getting a " full refund " two days late the offered a half discount and a discount on vent cleaning. If you want to discuss particular points your company stated get the facts straight. As stated before THE WORST COMPANY IVE EVER DELT WITH AND YOU ARE SHOWING IT HERE FIR ALL TO SEE. Mold someone's house up and blow it off with more discounts on service. read more

Zerorez Atlanta - The dirt that came out of the rug dr after Zerorez! - Carpet Cleaning Near Me - Atlanta, Georgia

I HAD a LOT of respect for this company and have had work through them ~ 8yrs ago in another home, but let something go wrong, or unexpected and this company will leave you HIGH and DRY!!! We just had work done in 4 rooms. 3 sm bed rooms and my Large master bed room last November. My wife and I noticed our carpet starting to buckle after the service. We've never seen this in our room with the carpet being only 4yrs old and very high quality. The tech who came out even told my wife, "M'am, your carpet grade and look is very nice" Well after several emails and calls and even me sending before and after pics, Zeroerez would not agree to come out to see the carpet or speak to us in person, nor did they talk with their service tech and let us know his take on things. They Customer rep said it was not their fault (Period) So we're left on the hook. If you decide to use them have them (which we won't anymore) pls take before and after pics and have them agree to right any wrongs like any other company would do. I guess they're ABOVE the LAW. read more

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6-5-24: Be aware of this company. Horrible horrible horrible. I hired them to clean my entire HVAC system (air ducks, dryer exhaust & returns). I also had them install a PCO air purifier. Cost was over $1,600. I Just had my system serviced and found Zerorez did not clean my main return and left a lot of debris. I called and talked to their GM and he was very unaccommodating. Claimed it was past 8 months and they were not liable. I told him what was found and set him a photo and he BLOCKED my email. Called back and i was put on hold for 23 minutes and was sent to VM. Don't use this so called company they will only cause you grief. I hired another company to clean up what they were suppose to do at a cost of $830. I waned to leave no stars but this site won't allow it. read more