Lovely products, meh service.
First, the products: I ordered the 5-piece rosacea kit. It smells whole-earth, contains only natural ingredients, and has no dyes or fake fragrances. My skin's dry, yet I can't use all the products together as recommended because the effect is too rich. Result: pimples!
The service: When I bought my kit on-line, the computer said the items ordered were in stock. A follow-up email from Zenmed reiterated that claim. Five weeks passed. I complained. Fast response from a company rep, who said that another email was sent out warning me that some of the items in the kit were "temporarily" out of stock. I don't recall receiving this email.
I reckon this is the "zen" in Zenmed, this concept of "temporary." To me, five weeks is a long time for an item to ship out. But ship out my order did, a couple days after I complained. Another wait, this time for 22 calendar days. It's a Canadian company and the products ship from the States.
So, I'm deducting one point for the service and another point because, in my experience, controlling rosacea is more about diet and sunscreen and less about products. As long as the products don't make things worse. read more