UPDATE #2/FINAL (January 2015): Our cabinets were fully installed today, and I have to say I'm pleasantly surprised. They look fantastic (I'll post a pic when I get a chance), and we've already gotten great compliments from our friends + neighbors.
I have to say that I was a bit nervous leading up to "install day" but the team that came to install the shelves were wonderful. Luis clearly knew what he was doing, listened to our questions and eased any last-minute concerns. They also did a few extra "tweaks" at the end that I appreciated (though they forgot to bring the chrome baskets that they had to order and I'm hoping will arrive soon).
For me, the quality of the install is 5-stars, but the process could have benefited from better communication. If I could, I would give Zen Solutions 4.5 stars. As it is, I'll leave it at 5 stars as I believe they were still a great value for the price tag.
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UPDATE #1 (December 2014): Upgrading to 3 stars. Waiting until cabinets are installed in January to write a final update.
1) Understand that Art got into a car accident and was slower on the reply. Things got better after I left a message for Trent.
2) Would re-iterate comparing prices with contractors. The ones Zen recommended were hit-and-miss. A few had great prices, but were semi-professional (always showing up late for appointments). Others simply had outrageous prices (and didn't reply until repeatedly asked for quote many days later, despite agreeing to reply same-day).
3) Still only have "sketches" of the cabinets schematics, and a bit nervous how the actual installation will look. Like their competitors (Premier Garage, California Closets), wish they could provide an actual "rendering" of what the installation will look like. Maybe that's the trade-off for the claim of superior value.
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ORIGINAL REVIEW (November 2014): I'm surprised to be writing this 1-star review for Zen Space. Based on the stellar reviews, I likewise had high expectations for my experience with them. My summary for those considering Zen Space:
1) Work with Trevor, and avoid Art. It seems to me that most of the negative reviews for Zen Space are because of Art, and not Trevor. Art is unprofessional, unresponsive, and in general not very customer-friendly. I've been trying to communicate with him for days now, with minimal + erratic communication by text message. He claims it's because he was in a car accident, but it seems from the comments here that this behavior is a general pattern and not the exception. In the 2 weeks that I've been working with him, I still don't know what I'm getting, when I'm getting it, and who will be delivering. At this point, I still only have 2 "sketches" of our cabinets sent via text message (yes, text message ... with incomplete designs), confusion over whether our cabinets will have backing (was told 'yes' upfront, but then 'no' when attempted to confirm after negotiating price), no final quote (we had asked to do cabinets, floor, and lights), and multiple emails that have gone unheeded.
2) The quality of their work seems top-notch, but their service is not. As a result of Art's unprofessional behavior, I reached out to Trevor directly - with no response. Apparently, Art is Trevor's college roommate, so it only makes sense that they would "stick up" for each other. I guess I shouldn't be surprised that Trevor never called me back, despite my leaving a voicemail with my personal cell # indicating my annoyance at their lack of response or professionalism.
3) Compare prices with competitors. After speaking with a few of Zen Space's competitors, I realized their prices are not the best. Totally understandable and something I'd be willing to be pay for, IF their service was better - more professional, more timely, and more transparent. That *not* being the case, I'd recommend shopping around to compare prices before committing to anything with Zen Space. Even though their prices might be slightly higher, as someone with a packed schedule, I'm gladly willing to pay a slight premium for the peace of mind knowing that I'm dealing with professionals who take pride in their work and workmanship. read more