This was my first visit since moving from the DFW area, and I was hoping to find a salon I could…read morebecome a regular at. At the beginning of my appointment, I explained that I have medical conditions that require me to be particular about my nail services. I also explained that I prefer to complete one service at a time and specifically requested to do my dip manicure first, followed by my gel pedicure. I wasn't in a hurry and simply wanted my appointment done the way I requested.
Unfortunately, my experience started off poorly. The first nail technician was rude, dismissive, and seemed irritated by my requests. Despite explaining multiple times that I wanted my manicure first, I had to repeat myself over and over. To make matters worse, she spoke negatively about me to the other employees, apparently assuming I couldn't hear or understand. I was wearing an earpiece and heard everything. No customer should be made to feel disrespected or talked about during their appointment.
Thankfully, the owner ended up doing my dip manicure. He was kind, courteous, and much more professional, which I genuinely appreciated. However, when he mentioned that the color I selected wouldn't fully cover the damage on one of my nails, the only solution he offered was to place a sticker design over it. I'm an adult, not a child, and I would have gladly paid extra for nail art or another professional option. Instead, I left without the matching color I had originally chosen for both my manicure and pedicure.
The pedicure itself was extremely disappointing. The polish was applied unevenly, my toenails were cut unevenly, and the overall application looked rushed and sloppy. Considering the price I paid, I expected much higher-quality work and greater attention to detail.
Overall, this visit left me disappointed. While I appreciate the owner's kindness, it wasn't enough to outweigh the disrespectful treatment from the first technician, the lack of communication, and the poor quality of my pedicure. First impressions matter, and unfortunately, this experience did not leave me feeling welcomed or valued as a customer
