I had an unbelievable experience here at Sierra well all thanks to Jake my man..he was incredible and very helpful and had to be one of the best workers I have met at this amazing establishment..thanks again to Jake for this amazing experience!! Get that man a raise read more

I would highly recommend not using this dispensary. I purchased an expensive bottle of CBD tincture from them. The bottle was extremely difficult to open. I used it twice, and had to struggle to open it both times. It's a push and turn dropper. After 2 uses, the bottle would simply no longer open, so now I have a full bottle of tincture that cannot be accessed. I explained this to the folks at the the dispensary, and their response was basically "too bad for you, there will be no exchange or refund for the faulty and therefore useless product that we sold you". This is an absolutely embarrassing level of customer service. There are plenty of dispensaries around. I plan on using one in the future that has at least a bare minimum of integrity and respect for their paying customers. I recommend you do the same. read more

Very disappointed in my first legal purchase with Sierra Wellness Connection today. I bought a couple of grams of Ingrid, mostly for the experience. It wasn't a great one! I have never bought bud on the street that was this dry! These folks need better quality control over their product. Did I wait 45 years for this? I won't be back. Sorry. read more

Ryan Jackson was awesome!!!! I made a mistake on my order and he went out of his way, even though it was completely my fault, to make my experience that much better.... you rock man!!! 10/10 would recommend read more

Vinessa was the upmost positive and informed clerk, she helped me pick out the right strains and helped me explore Mew options for my fun. She's so full of knowledge and makes me feel at home. Would recommend to anyone who's been smoking awhile and beginners like myself. read more

I use to love using this place for there low prices, but there loyalty program is garbage. I've collected over 3,000+ points and that barley gets me $5 off my purchases. At Mynt I could use that to get an 1/8th of top self weed, a 1/2 gram cart, and 1 gram of wax. I now regret using them as I feel I wasted my money. read more

I switched from Mynt to Sierra Wellness because its 4 blocks away and the ppl who answer the phone are super nice. Lately I've noticed the product is always dry so not completely pleased but still 50/50. So at 9am I order 2 1/8 to be delivered around the delivery time of 11am. At 12pm I call to find out if it's still coming or what's going on. So I call I'm put on hold than the lady comes back on the phone and says this "Hes leaving now". Wait!! What!! It's noon and hes leaving now not at 11am and I live about 4 blocks away. He still took 36 more minutes to get here. I'm so going back to the Mynt forget free delivery. How about Responsible Consistent service. read more

This is my go to dispensary! Thomas (who you should ask for) is very knowledgeable and helpful. They have a huge selection of flour and have all the products from CBD to edibles! It's a one stop shop for all your cannabis needs! Highly recommend. read more

Don't visit. I've gone twice now and both times the customer service and product knowledge was terrible. Extremely disappointed after being assured the product I was sold was comparable to another brand I love. Waste of 35 dollars as the preroll was badly rolled and completely un-smokeable. Second visit I was given the completely wrong item, after being assured this time they did have the brand I asked for. Bud tender turned her back as she placed the item in the bag, got all the way home now Out another 35 dollars. Just terrible. read more

This place is a great. Awesome customer service and products. nom nom nom. I've been here a few times and everyone was nice and professional. read more

So far my first experience with Sierra Well was great. I IM'ed several times asking questions and the information they provided was a great help. The prices and selections seem to be very fair and the ordering process online was very easy to use. The delivery arrived well within the time frame given and the young man who made the delivery was quick and very desecrate. No way that anyone would think he was just delivering food or something. Can't comment on the store itself since the order was done online. read more

This place takes cards! To my knowledge, this is the only dispensary in town that accepts cards. Very convenient for when you don't have cash on you. The budtenders are super knowledgeable and friendly, which makes for an excellent experience all around! read more

This was my second time visiting this dispensary. Both times I found it very clean, well organized, and staffed with extremely kind people. Yesterday, Victoria went above and beyond to explain the ins and outs of cannabis to my novice friend. Victoria talked to us about different strains in the shop, their terpene profiles, what terpenes would best treat the ailments we were looking for relief from, etc. She was so nice, personable, and funny. We really appreciated it! read more

Never had an issue with this place but I bought 2 really expensive carts, one messed up half way and was super hard to suck on and the second one was the same way, I brought in the second one since I didn't want to lose out on $100 but a man working there(may have been the manager cleaning) told me I couldn't get a new one or exchange it since "COVID". All he offered was a "discount". Every time I've purchased a cart from other dispensaries they never fail to say "bring it back if you have any issues", I felt like I could do that here but I GUESS NOT. Will not be coming back to this establishment. read more

Everybody was friendly, but Athena was amazing! She made it a fun experience, I hope she's back when I return. On the way in, I ran into a friendly stranger who suggested their own strain, called Truckee river something. In my opinion it was smoother than many that were twice it's price. read more

Stopped in today to pick up a couple grams with my boyfriend. After checking in we took a seat in the waiting room, as my boyfriend sat down he started to yell, and I was very confused seeing as we were in a public place. I asked him to stop yelling and at that moment he began to lock up and started to seize. I wasn't really sure what to do because I haven't had much experience with seizures. One woman, I didn't catch her name, immediately knew what was going on and did her best to help me help my boyfriend get through the seizure safely. The staff including the manager all dropped what they were doing and came to help the best they could, including calling an ambulance and standing by until it arrived. I must say I am truly AMAZED with the service and immense care that the employees at Sierra Well gave to him/us. Truly a scary situation, but I cannot thank the woman that helped initially, and the manager enough. Will be loyal to this place from now on!! Thank you guys for all your help, you are amazing!! read more

Everyone was nice, but that doesn't help if you don't know your product. Cannabis oil is not hemp oil. Hemp oil does not work...google it and see for yourself. read more

Sierra Well, more like Sierra Hell! That's what I would call my customer service experience at Sierra Well. I came in on a blustery spring afternoon, excited after a delicious pizza for dinner. I struggled to understand the woman with the microphone at the front desk, but after figuring it out I sat down and tried to track my place in line on the screens inside. The colors were too bright and contrasting, and the menu scrolled constantly and erratically. After two patrons who entered behind me were called, I realized I'd been skipped. It took minutes to flag down an employee to rectify the situation. I was given the excuse that I had already been called. I asserted that this wasn't true. Eventually we finally got called in with no acknowledgement of the error, and the budtender seemed oblivious to the entire situation. There are much better dispensaries in Reno/Sparks! read more

The new expansion of the Reno location is beautiful! The staff is knowledgeable and efficient. Great experience overall

Michelle was amazing, knew exactly what I was looking for, when I was looking for it, have the information on hand, I have never had a bad experience here. read more

I like Emily, I like Emily a lot. She's got terrific product knowledge which is only rivaled by her beautiful looks and beautiful personality! read more

Shit show . The security guard does not regulate when there's homeless outside stalking a customer doesn't do anything after the lady told her about it just laughed and continued I let the man smoke we thought he was in line like there was a VIP line or something ... like wtf . Walked in wasn't told about there being three windows just the one so we wait and then another customer cuts and goes to the second window . Confused as to where the security is inside to regulate and make things move faster and smoothly . Also came in at 10:45and am writing this review at 11:19 and still have yet to have my purchase in hand . The lady at the register was confused on the register and ended up realizing while checking us out she couldn't charge us because it was only cash so sent us to wait in line for another 20 minutes in the line just to be charged .... just to be charged .... everyone that came in before us is gone and I honestly don't know what happened for us to have this experience but don't waste your money on advice that isn't consistent. Absolutely horrible this is the second dispensary I came to since I moved to Reno because I'm trying to find a good one and I would recommend the dispensary or Blum instead of this typing this and it's now 11:25 and still in line so that should speak volume! HORRIBLE TAKE THE TIME TO GO SOMEWHERE ELSE! read more

The staff here totally rock. They always make me feel very welcome like family as they greet me by name at the door. They are always ready to help me with infinite information which is usually dead on. I love you guys keep on doing just what you're doing thank you , Cassandra read more

I'm rating 4 star because this was my first time here and overall it went pretty good! Love the pre-rolls for $8. Once you get in it kind of resembles a coffee shop which is cute but not very practical for those who are wanting to shop around. read more

seriously the best customer service and best quality for the price in town! my #1 go to, highly recommend coming here, they treat you so well! read more

This place is terrible. I went in there as a first time customer and was promised a free one roll of my choice. When I got in there some douchey budtender told me I didn't get to choose the pre roll and that I had to take the pre roll that he gives me. It was some shitty bottom of the barrel stuff. Terrible weed and they don't know their product. I will not be returning to Sierra wellness. Silver state relief is the best dispensary in this town, for sure. read more

I'm still looking for a place that does NOT have dry herb. It's a challenge here in Reno. Between those here competing, SW is by far tops. I would imagine many other collectives will pop up. The staff here are wonderful and always knowledgeable. Coming from the Bay Area, I know that collectives are new here. Until then happy smoking. read more

I have read the reviews and some people it seems you can't please. My experience has been great! The longest wait I have had was 20 minutes. Not bad if you ask me! I found their customer service and knowledge of product to be excellent! I am a faithful customer! read more

First off I want to start off by saying I normally never write reviews on anything but I felt like I had to let people know after my continuous horrible experience with this dispensary. I visited many of the dispensaries around and by far this place is at the bottom of the list of places I would prefer to buy not only have I had to deal with incorrect prices shown on their websites multiple times but customer service does not seem to be a top priority for them if you are reading this I suggest you make the trip up to Reno and you'll find every dispensary there is not only cheaper but the staff actually cares about customer satisfaction and delivering a great experience. Not trying to advertise for any other place just want to let it people who are inexperienced know that dispensaries can actually provide affordable deals with good customer experience unfortunately if that's what you're looking for I would not advise coming here read more

Best place in town. Highest quality. Highest THC in the valley. Fabolous customer service. They know how to do it RIGHT

This place deserves five stars and I feel it's under rated. The only downside is that the inventory has been slammed and therefore lacking. But honestly, that's what happens when everyone wants some bud and the State was facing beaurocratic and political BS at the time. The website and menu system is stellar, and the staff is friendly and professional. I've had negative vibes at other places, but only good feelings here. I will always return. Oh, and did I mention BEST PRICES and DEALS in Reno! read more

The staff and product are amazing. I love this place! I never had to wait over 15mins and the delivery service is awesome too.