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Zelta Home Watch

5.0 (1 review)
Open • 8:00 am - 8:00 pm

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3 years ago

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Heidi’s Helpers - Celebrating our 25th Anniversary!

Heidi’s Helpers

(9 reviews)

Heidi's has been an excellent agency to work with! She really pulled through for me in a short…read moreperiod of time and was very friendly and available! She sent me various candidates for housekeepers and nannies and helped schedule all the interviews efficiently. Being new to Miami and having no family I really needed all the help possible. In Heidi I found not just an agency but a friend who says "don't worry I've got ur back and we will sort this issue out". Thank you Heidi for making our stay in Miami easier and more pleasant!

I'm very disappointed in Heidi and her team. They come across as such nice and caring ladies, but…read moreonce they get your money, they disappear. I hired my nanny 6 weeks ago. I paid her $23/ hour to watch my two kids age 3 years and 18 months. I also provided her lunch every day. She called out 6x over the course of 6 weeks. I've never had a more unreliable employee. Transportation issues, living problems, and wanted to move back to her home country, to name a few. Heid and her assistant Nubie claimed that she is a Noland Nanny University graduate - but, when I asked my nanny about this, she laughed. She said she went to school to be an esthetician and she did not want to be a nanny forever, she was using the money to set up her lash business which was her true passion. In fact, she told me that she never even met Nubie or Heidi in person, ever! She told me that she only ever talked to Nubie over the phone and that Nubie told her that she sounded really educated and all the nanny's they have are stupid. If you've ever talked to Nubie, you can definitely believe that she would say something like this. I guess because my nanny was British they decided to make up the Noland Nanny bit. After 6 weeks, my "Noland nanny" was a no call, no show one morning. I was later told that she tested positive for COVID. I asked Heidi to send a replacement as I was studying for the bar exam and couldn't afford to take a week off. I was sent a live-in Jamaican lady. I kept her for 2 days. It was obvious to me that she would not be able to watch 2 little kids. When I told her how I felt, she agreed and told me that she planned on watching them inside my home all day and not taking them outside at all. Not sure why Heidi sent her to me... I lost $300 there for nothing. Heidi sent me another replacement, a Colombian lady who I couldn't understand. My kids are at the age where they're learning to speak, I told Heidi and Nubie that I would need someone who could speak English, yet this was the second person they sent who had a significant language barrier. They also sent me another nanny who was so loud during her interview that she woke up my kids. She also talked trash about her previous employer who she named by name! A wife whose husband is a big time lawyer! If you are someone with a business and a name, I would 100% stay away. Even Heidi was disclosing the names of her clients to me and talking poorly about them. Another nanny they recommended to me canceled her interview twice. After losing over 2 weeks of bar prep time and having terrible replacements sent to my home, I told Heidi that I wanted a refund. She told me that she was doing me a favor sending me replacements 3 months after signing up. I told her that she was wrong and I had hired my nanny only 6 weeks ago. Then Heidi stopped responding to me! I never heard back from my original nanny, I never got a replacement, and I never got a refund. I lost $6,000 alone on my bar prep course and bar application fee for trusting Heidi's business to do what they say they do. Bottom line - They do no meaningful screening. You get a background check and a bio that the nanny fills out herself. YOU will have to do the screening yourself, which totally defeats the purpose of hiring an agency in the first place.

Zelta Home Watch - housesitters - Updated May 2026

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