The massage session was relaxing and professionally done. The therapist was attentive and used good…read moretechnique. The only minor issue was that the room felt slightly cold during the session.

The massage was done with care, and I felt relaxed afterward. The therapist used good technique and…read morepressure. The only minor issue was the cool room

Alison is a great ! Very knowledgeable and I've been seeing her for over 2 years and happy every…read moretime with my results!

I had a wonderful, relaxing facial yesterday with Ambar. She is professional, friendly, and…read moreknowledgeable. And Hiatus is a great spa, highly recommend.

The technician, Abe, is magic! He gives a great massage! I workout a lot and my muscles are always…read moretense. I walk out of a massage from him and I can move my neck and shoulders much better. it's like magic. I highly recommend going to see him. I just wish I could go every week!

This place was very unprofessional and parking was so far and they didn't let me contact somebody…read morewhile they were in a spa

Went here for my Birthday. I had dinner, it wasn't as crowded, some of the same individuals, that I…read morehave seen multiple times before, but I assume they have good taste as I do.

The Ritz-Carlton Spa Dallas: Almost $500 Per Person for the Ultimate Minimalist Luxury Experience…read more For my husband's birthday, we wanted a little five-star escape without flying to Hawaii or Fiji. So we booked two 100-minute couples massages for four people--almost $500 per person--and were promised something special in the Magnolia Room. Babysitters scheduled. Work phones muted. Husbands organized. Paradise, here we come. **11:00 AM -- Welcome to Paradise** We arrived to smiles and were told we'd be escorted to Magnolia after changing. Eventually, the ladies made it there. Our husbands did not. Apparently, "Couples Massage" at The Ritz begins by separating the couples and seeing whether they can eventually locate each other. Luxury team building. Magnolia was lovely: peaceful, elegant and so corporate-looking we had an urge to check our work email. The birthday refreshments? Gummy bears and sugary pretzels in glass vases. Nothing says "five-star celebration" quite like the CVS snack aisle presented in crystal. About 30 minutes later, our husbands finally found us. Champagne? No. Mimosas? No. Birthday setup? No. But perhaps we misunderstood. At The Ritz, **YOU are the celebration.** Why need champagne when you're breathing Ritz-Carlton air? Please be grateful. **12:00 PM -- FIND YOUR MASSEUSE** Massage time arrived. Our therapists did not. So began another complimentary Ritz amenity: "The Great Masseuse Scavenger Hunt." Eventually we found our way back, only to sit in an almost empty waiting room while therapists walked past us for about ten minutes, apparently looking for us. Perhaps invisibility is another complimentary wellness treatment. Finally: our luxurious 100-minute full-body massage with CBD oil and aromatherapy. **Welcome to Minimalist Urban Chic Massage™.** My request: firm upper body, medium lower body. My left arm? Apparently unnecessary. My right leg? Optional. My back? Touched so delicately I wondered if my therapist thought I was antique porcelain. Warm towels on my feet? No. Under my neck? No. Cold feet? -Customer responsibility. Cold neck? - Poor planning. Why warm the back muscles when we're barely going to massage them anyway? Efficiency. My massage ended before my husband's, leaving me sitting cold, listening to relaxing music and thinking, "I hope our friends are having a better experience." They weren't. My friend's husband came out with visible scratches on his back, which he said came from his therapist's nails. Now THAT is personalized service. Some spas charge extra for exfoliation. Apparently ours was included. **BUT THEN CAME CRAIG.** We didn't complain at the front desk because I didn't want to ruin my husband's birthday. I called management afterward, expecting someone to care. Enter "Craig: Defender of the Ritz" -- a man whose loyalty should be studied by military historians. I explained my massage. Craig defended the Ritz. I explained our friend came out with scratches. Craig informed me their therapists don't have long nails. **CHECKMATE, CUSTOMER.** Perhaps our friend scratched his own back while lying face-down. Perhaps a small woodland creature entered the treatment room. We may never know. I expected, "I'm sorry. This isn't the experience we want our guests to have." Instead, I felt questioned and dismissed. If the Titanic had Craig aboard, I imagine him standing proudly on deck saying: "With all due respect, ma'am, our ships don't hit icebergs." Craig, we salute you. Almost $500 per person taught us about "Minimalist Ritz Luxury" less massage, less warmth, less celebration, less customer service. More gummy bears. Luxury isn't marble, robes or a famous name. It's attention to detail, making guests feel cared for and listening when something goes wrong. And luxury isn't charging almost $500 for a massage because the building says Ritz-Carlton on the outside. If you're looking for paradise without leaving Dallas, keep looking. But if you're looking for an almost $500 massage, a complimentary scavenger hunt, optional body parts, cold feet, mystery scratches, CVS snacks in elegant glassware, and the opportunity to debate your own experience afterward... The Ritz-Carlton Spa Dallas has you covered.

Swedish massage with Tristian was amazing. Perfect pressure, no pain, and he worked through some…read morereal knots in my neck and shoulders. Space is beautiful, tranquil, and relaxing. Not a ton of amenities, but everything you need for a quick reset during the week. I'll definitely be back!

I booked a massage and I didn't get a massage…read more So why am I giving it 5 stars you ask? The service. Vivian the manager was great. Backstory: I am in town for my friends baby shower. She's 41, this is her first baby. It will probably be her ONLY baby. The women's body is crazy like that. Happy I'm able to decide what I want to do with my body. Tangent. I booked 2 massages. A maternity one and a regular Swedish massage. My friend goes in right before the appointment time. Perfect! My turn is coming right? Someone calls my name. Oops. She meant Catherine. Not Caroline. Idk that mistake happens often. I know because I have a sister whose name is Catherine. So I sit down. 20 minutes after my appointment time, the manager comes in and tells me the therapist didn't show up and they're fully committed today. (No wonder they confirmed the appointment a million times) she basically said "you ain't getting your massage today" but, nicer, wayyy nicer lol Am I annoyed? 100% Am I irritated? Totally I text my husband who is the rational one in the relationship and he said "give them some grace, it's not their fault someone didn't show up to work." He is right. They totally made up for it. I did the halotherapy which is this salt treatment thing and we got 2 pedicures. She even ended up comping my friends massage. The whole thing was comped. Honestly, she didn't have to do that. I could sense that she REALLY felt bad. Sometimes people apologize because they feel like they have to and it's not genuine. She was genuine. If I was a local, I'd come back just for the service. My friend loved her massage and really that's all that matters. (I have one scheduled in San Diego at the end of the month anyways) #firstworldproblems I hope my therapist is okay.

Had a wonderful and uplifting Swedish massage here and loved the Tulum-inspired vibes. Such a…read morerelaxing spot and everyone was friendly and good vibes

Ian was fantastic. I got the stretch massage and upgraded to deep tissue with cupping. I have…read morechronic pain and this was just what I needed. Wish I lived closer!

Horrible!! Wanted to spend a nice day here however, the spa was much more limited in amenities,…read moreoutdated, and unclean (mold mildew and rust in the spa facilities). Wasn't a nice place to spend relaxing. It's not luxe. They offered complimentary champagne but I had to find attendants in their break room to ask for help. There were fruit flies in the lunch area and items missing from the menu. Horrible experience. Didn't get a massage..so can't comment on that.

This spa is nice. It's fairly expensive compared to others. You're greeted with champagne as you…read morechange into a provided robe. There is a steam room, sauna, and jacuzzi that you have access to you as you wait for your service. I have had multiple facials and massages, all well done. The staff are very kind. However it just seems expensive for what is done. There is also an automatic 23% gratuity on top of a service that is already $200 for an hour, and then you're prompted if you would like to add an additional tip. It's nice but def can come off as just wanting your money

The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Really weird place. They will send you 16 emails and text messages making sure that you confirm…read moreyour appointment & They warn you about all these fees associated with being late. I show up to my first consultation and after 10 minutes I asked them if there's any update on when I will be seen( mind you I drove 45 minutes to make it to this appointment and I took time off work) she says yes Mara will be with you shortly. Waited another 15 minutes (so in total now waited 25 minutes for a 30 min consult) . And she STILL doesn't show up. At that point I left. They texted me minutes after saying Mara was ready- lol. That's not how professional businesses run. Please remove my name for all your distribution list- going to look for an actually professional *Med Spa.

Had a couples massage with Janet, absolutely one of the best I've ever had…read more We decided to upgrade to an 80min massage at the last minute and they were able to make it happen. The Hotel is very nice, and we were greeted by everyone one on our way up to the spa. While at ZaSpa we were treated as we were the only ones there. We will be back.

I booked this for a friends birthday with 5 of her friends. When you have at least 6 people, you…read moreget the whole spa to yourselves! Carol was great to work with leading up to the event and the communication was wonderful. This spa may not have the amount of services or amenities as other spas in town (only facials & massages) but what they do, they do well. I had both a facial and a massage and the practitioners were good to follow our questionnaire and give us what we asked for. With the group booking we also got a mimosa bar, fruit tray, cheese/crackers, and infused water. We felt very cared for! The spa is also a very peaceful & relaxing environment.

Super relaxing and serene in here. This place was beautiful. Ask for Joel, he's super professional…read moreand gives the best massages. I felt rejuvenated after and didn't want to leave. Definitely will be back

Love this spa!! The vibes are warm and cozy and the staff is very friendly. I also love the…read moreproducts they have and use for the facials.