******** So, if you are looking for a used car this is a place to start. It is Friendly, Clean…read moreenvironment, $$Great Price$$$$$$$$****************** My parent bought their SUV here and had a few things that needed fix on it. They fixed it right away and was nice enough to offer to take me to the mall because it was going to take about 3 to 4 hours to fix the problem and would come back and get me. I would Recommend them for having great cars they stand behind, if there is a problem they will fix, very Friendly Caring people, I would say they are outstanding in all points. I cannot say enough about these people, they do go above and beond, so caring. Thank you again The Cooks Fowler, Indiana

Very attentive! The service here is great, Definitely recommend it for any of your car needs! Very…read morefriendly environment and great prices too! I won't take my vehicle anywhere else!

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

Bought a ford explorer awhile back from them, just recently bought a newer version of the explorer…read morefrom them. Both great cars and would recommend to everyone I know!

From the owner: We are a family owned business located in Lafayette IN. We have been open for over 5 plus years. We…read moreoffer a wide variety of used vehicles for a great price!

We were searching for a new 4Runner and found the right vehicle at Bob Rohrman Toyota. We were a…read morelittle apprehensive buying a vehicle from a dealership 2 hours away, so we were cautious at every step. We arrived at the dealership and we're greeted by multiple people who were friendly and offered to help. The dealership is impressive! It's very clean and well kept. Dalton Miller was our sales representative (assistant buyer, really), and he did not disappoint! Dalton was professional through the whole process and kept his word. He had good communication before the sale; he kept us informed of when the new vehicle will arrive. The vehicle was exactly as described and exactly what we wanted. He also kept his word on the price. Dalton took the time to go over the vehicles features and show us all the bells and whistles. At no time did we feel any "sales pressure". Again, he was very professional in helping us buy this truck. Ben, the finance guy, was also professional. Of course, they want to upsell the extended warranty, but Ben was respectful of our budget. Our sales experience with Bob Rohrman Toyota was positive. Though it is 2 hours away from home, we would buy from this dealership again.

A few months back I was on the market for a Solar Octane 4Runner or maybe a solar octane Tacoma…read more Larry said he would find one from other dealers. He told me they didn't usually order solar octane 4Runners because it's an undesirable color. A couple days later he calls me back and said he found one that could be shipped to their dealership in Lafayette but it would be a $7,500 markup added on to the price... How does that make sense? It's an undesirable color which makes it hard to sell...but you're going to add a mark up. Talk about frauds. Dont shop here, never pay above MSRP.

Very good experience. Would recommend. Eric was very helpful from start to finish. I love my new…read moreNissan.

Someone recommended their service center for oil changes on a Mini Cooper. I went a while back and…read morehave been having issues with my oil levels ever since. Someone else looked at it and said that the o ring is missing and they over torqued the connection and it's now broken and burning oil constantly. Ive tried calling, leaving messages for management, and have not heard back. So, hoping this review will get managements attention. This could ruin my vehicle and all I can get is an unhelpful AI bot that can't even figure out how to direct me to the service center. "Transferring you to the service desk now..." (Call never goes through, redirects back to the AI bot and asks if I'm looking for auto repair or building repair?!! Like, who decided this was a good idea to program this AI so that employees don't have to talk to concerned customers.

I wouldn't buy a car from here again…read more If these guys ever get your phone number, they will spam call and text you, non-stop, until you buy a car. Unfortunately, we did buy a car from them. Within sixty miles, the car had a coolant leak. We call the folks down here that sold us the car, they told us to take it to a mechanic and have the mechanic call them. They would take care of it. The did not take care of it. Although the fix wasn't expensive, it was only one hundred dollars, it is the principle or it. The mechanic said it was obvious they tired to fix the leak, but the weren't able to. They still sold us the car and refused to even pay part of it. These guys fit the 'used car salesman' stereotype.

We purchased a used vehicle from this location. Chuck Myers is a great guy. He was very helpful in…read moregetting the process started. Rocky was our salesman. He took care of all the details to get us in the vehicle that was best for our needs. We highly recommend Chuck and Rocky!

These guys are a bunch of sheisters I did a Kbb instant cash offer and they called me instantly…read moreasking to see it only to lowball 1/3 of the Kbb offer ended up driving across the street to the Chevy dealer and got what was offered in the instant offer they lowball and waste your time!

For of Lafayette is charging now a drop off fee if the vehicle is dropped off earlier of the…read moredesignated time of service. Last time we got the vehicle back with the cap for the brake fluid open.

Bought a car 1/2/26. First time honda buyer. Honda civic sport 2026. It is so loud in the car on…read morethe interstate can't use hands-free as the law demands. Hit a pot hole. I have every warranty they offer and they will replace the tire but not the rim. They are trying to fix the rim and now I have to pay for an alignment. Just don't you will be happy you didn't.

Absolute Failure in Customer Service and Integrity: Avoid Rohrman of Lafayette…read more We purchased a 2022 Honda CR-V from another dealer (previously owned, 6,000 miles) and I called a few dealers including Rohrman of Lafayette in advance to schedule the first oil change for my collegiate daughter. I spoke with Kim, who was knowledgeable and courteous, and explained this was my daughter's first solo service experience, emphasizing our goal was routine maintenance. The resulting service visit was nothing short of appalling, demonstrating highly questionable sales tactics and a complete breakdown of management accountability. 1. Unnecessary Upselling to a New Customer While my daughter was waiting, the service team attempted to persuade her into expensive, arguably unnecessary work on a nearly-new vehicle (12,000 miles). This included: * Suggesting an alignment at only 12,000 miles. * Quoting $85 in labor for a $5 part related to a tire issue. 2. Sales Solicitation The most frustrating incident occurred while the car was in service. A member of the sales team texted my daughter soliciting her to sell or trade in her recently acquired Honda CR-V--the very car I had called ahead about and informed them we had just purchased! This blatant disregard for customer history and intrusive sales pressure while the car was on the lift is unacceptable. 3. Management and Refund Failure: Abysmal Integrity and Resolution The subsequent attempts to resolve the issue with management were a complete disaster, destroying any chance of customer retention. A. The Runaround and Lie: After four ignored contacts (voicemails and emails), General Manager Todd finally agreed to process a refund on 10/31. When the check failed to arrive, I contacted them again on 11/17. On 11/18 (9:32 pm) Todd apologized, claimed the issue had "fallen through the cracks," and stated he had personally gone down to get the check sent out. B. The Timeline Deception: When the check finally arrived, it was postmarked 11/24, a full six days later than Todd claimed he had personally gone down to have it sent, confirming that the General Manager was dishonest about the resolution process. C. The Ridiculous Refund: I had originally paid $200 for a package of three oil changes. Management refunded only $100, charging me the full, non-discounted price for the single oil change used and entirely negating the value of the prepaid package. D. Zero Service Recovery: Despite eight outreaches over two months of management neglect, at no point did Todd or anyone in management offer an apology for the poor service, or state, "We are so sorry this was your experience and would like an opportunity to regain your trust," or offer a full refund to compensate for the horrendous experience. The entire process was treated as a painful bureaucratic chore for them. Conclusion and WARNING I read some negative reviews before going here, but many were positive. I should have listened to my gut and encourage you to take this review seriously. The individual service staff (Kim and Marcia) were polite and responsive, but the systemic failure of the sales team and the non-responsive, and financial impropriety of the General Manager, Todd, are damning. My attempt to resolve this simple issue required eight separate outreaches over two months and resulted in a delayed check, an outright lie from management, and a ridiculous refund amount. Rohrman of Lafayette demonstrated that they do not value customer concerns, retention, or professional courtesy. If you want a fantastic, transparent experience from start to finish, I highly recommend looking at the Indy Honda dealership in Greenwood. Under no circumstance will I ever return to any Rohrman dealership and encourage anyone reading to take this review seriously before you choose to do business with this team. A Note to "Rohrman Cares" or Customer Service: Please do not respond to this thread. Your true behavior has been clearly demonstrated behind closed doors through more than two months of ignored calls, lies about shipping dates, and an insufficient, calculated refund. I have seen how Rohrman truly behaves, from what I read here Todd's behavior and job performance must be known to Rohrman leadership and a public, performative response is neither wanted nor necessary.