To everyone searching for a mensch (yiddish for good and honest person) of a doctor, Dr Archambault…read moreis exactly that. Professional and empathetic, caring and understanding, professional and communicative and just an all around amazing doctor and person. I highly recommend Dr Archambault to anyone looking to get your eyes examined thoroughly. You will leave his office knowing that your eyes are fine, or he will prescribe a treatment program that makes sense and that is effective as well! Thank you Dr A :))))

This was a very painful experience as I was recommended to him by a patient. I was scared and…read moreworried as I know my eyes need help but he was extremely cold, no human touch at all except to wish me a good day when I left. He was telling about my eye issues, very worrisome diagnostic and did not even look me in the face but kept writing. I had no room to ask question as when I did, he told me to WAIT I'M NOT FINISHED TALKING. I must have hit this guy on a bad day as people told me he was very nice. I cancelled the rest of my tests and will go to someone else who can take the time to look at me and explain.

I bought 3 glasses for a hefty amount at this store. They never bothered telling me that the…read moretreatment on my expansive progressive lenses was botched and never offered to replace these lenses. Silly me - never realized why this lenses take forever to clean...When a specialist told me (after more than 2 years of wearing this glasses) what happened - they refuse to own up and compensate/replace the lenses. If being royally screwed over is your thing - this is your store. Otherwise - stay away!!!

Received exceptional customer service from the manager at this location - Tuan Le Dang. Over and…read moreabove what was expected! Will definitely return here for my next pair of glasses.

To whom this may concern,…read more I came to Fairview Pointe Claire Store 316 to have an eye exam done for the SAQ as I am a Type 1 Diabetic, and the SAQ requires a form to be filled out by an optometrist. My appointment was for 5:30pm June 14 and I was greeted by a very kind & professional lady who had done all the preliminary screening tests for my eyes before the optometrist saw me. Upon examining my eyes & vision & filling out my form, the optometrist (Dr. Ossama) who was equally kind an professional advised me to wait for who I assume is the store manager/owner and this is when I was taken by surprise. This gentleman named Ali, *despite* being shown a special slip from Emploi et Solidarité Sociale Quebec was adamant that I had to pay an *exceptionally* high fee to the tune of $150! The very *purpose* of this slip is that it covers the cost of EYE EXAMINATION for my family due to circumstances that I will not outline here, but obligate the optometrist (in this case) to send the bill directly to the Quebec government to cover the cost. I have come here before last year with *great* service from the employees, and our Emploi et Solidarité Sociale Quebec claim form was not an issue before (this was with Dr. Hong). Aside from this terrible experience, I had completely forgot to mention I didn't have ANYTHING to show for my $150 aside from the Dr. filling out my form. I had to *ASK* for a copy my prescription, and didn't get a copy of *any other documents* the Dr. had made, which I'm sure the Quebec government would like as proof of services when filing with them directly to justify this amount charged. I have to say that I DID have a conversation yesterday with the Regional Manager Amir, and the very unfavorable outcome according to the store manager Ali that I will have to WAIT 60 WORKING/BUSINESS DAYS for RAMQ to get me my money back due to his *INSISTENCE* I file with RAMQ myself. My increasingly single biggest regret to coming to your Fairview store was not having come with my wife. She would have talked some sense into me and encouraged me to refuse the outright ridiculous $150 fee I was initially justified by Ali as "the optometrist would not have done certain tests NOT covered if they knew I had a claim slip from from Emploi et Solidarité Sociale Quebec", which directly contradicts what Amir said earlier about the $70 for my SAQ form being "standard Optometrist fee, not covered by RAMQ". Which is it? Either *Amir* or Ali are lying to me, and at this point I have no intention of changing my 1 star review on Google until after I *hopefully* hear back from RAMQ by SEPTEMBER 8, 2023. I made the HUGE mistake of trying to tell my wife not to call Ali *rude* yesterday, when in actuality she was absolutely right. He *WAS* rude to me in the fact that this ENTIRE situation could have been avoided had he just handled the situation PROPERLY i.e. taken the less than 5min to look at my Emploi et Solidarité Sociale Quebec claim slip and just handled it there. Apparently, I'm not the only person who has come to this store and had an issue with the (SEVERE lack of) customer service provided by staff members like Ali. As a person who has over 25 years experience in customer service/technical support for ALL manner of businesses such as Bell and Fujitsu over the years, I have to say that Ali is an extremely POOR EXAMPLE of someone I would NEVER leave not only working, let alone managing a store that would ultimately DAMAGE my brand/business in the long-term, as he seems to be good at doing judging by the other reviews for this particular location. If I were Ali/Amir, I'd realize $150 is very little to fix a situation that Ali seems to be focused on blaming me for, which in hindsight is now going to cost your company many, MANY potential clients & this store's reputation (i.e. MUCH more money, since that seems to be what motivates Ali's actions) given my review as well as those others that have had equally poor customer service experiences at your Fairview 316 location.

I visited Fairview branch 2 days ago. The staff was very helpful, I still remember the employee…read morefirst name, Emile. The service was amazing. I found what I was looking for in less than 15 minutes. I've been looking for new glasses for a month. I've visited many places in Montreal but none of them had the nice and new collection as the one Greiche & Scaff has. I highly recommend them

UPDATE April 2018: No change, so I'm considering getting punctal plugs to alleviate my continually…read moredry eyes. When I paid $3500 to get my eyes done, I was told that this was for lifetime coverage for any corrections required...BUT. OF COURSE, there's a BUT. If you don't show up for regular checkups, your "warranty" disappears...poof. As if it's not enough to pay extra money to get a warranty, you have to show up one year afterwards and then every two years...WHY??? I PAID THE EXTRA MONEY!!!!