To whom this may concern, I came to Fairview Pointe Claire Store 316 to have an eye exam done for the SAQ as I am a Type 1 Diabetic, and the SAQ requires a form to be filled out by an optometrist. My appointment was for 5:30pm June 14 and I was greeted by a very kind & professional lady who had done all the preliminary screening tests for my eyes before the optometrist saw me. Upon examining my eyes & vision & filling out my form, the optometrist (Dr. Ossama) who was equally kind an professional advised me to wait for who I assume is the store manager/owner and this is when I was taken by surprise. This gentleman named Ali, *despite* being shown a special slip from Emploi et Solidarité Sociale Quebec was adamant that I had to pay an *exceptionally* high fee to the tune of $150! The very *purpose* of this slip is that it covers the cost of EYE EXAMINATION for my family due to circumstances that I will not outline here, but obligate the optometrist (in this case) to send the bill directly to the Quebec government to cover the cost. I have come here before last year with *great* service from the employees, and our Emploi et Solidarité Sociale Quebec claim form was not an issue before (this was with Dr. Hong). Aside from this terrible experience, I had completely forgot to mention I didn't have ANYTHING to show for my $150 aside from the Dr. filling out my form. I had to *ASK* for a copy my prescription, and didn't get a copy of *any other documents* the Dr. had made, which I'm sure the Quebec government would like as proof of services when filing with them directly to justify this amount charged. I have to say that I DID have a conversation yesterday with the Regional Manager Amir, and the very unfavorable outcome according to the store manager Ali that I will have to WAIT 60 WORKING/BUSINESS DAYS for RAMQ to get me my money back due to his *INSISTENCE* I file with RAMQ myself. My increasingly single biggest regret to coming to your Fairview store was not having come with my wife. She would have talked some sense into me and encouraged me to refuse the outright ridiculous $150 fee I was initially justified by Ali as "the optometrist would not have done certain tests NOT covered if they knew I had a claim slip from from Emploi et Solidarité Sociale Quebec", which directly contradicts what Amir said earlier about the $70 for my SAQ form being "standard Optometrist fee, not covered by RAMQ". Which is it? Either *Amir* or Ali are lying to me, and at this point I have no intention of changing my 1 star review on Google until after I *hopefully* hear back from RAMQ by SEPTEMBER 8, 2023. I made the HUGE mistake of trying to tell my wife not to call Ali *rude* yesterday, when in actuality she was absolutely right. He *WAS* rude to me in the fact that this ENTIRE situation could have been avoided had he just handled the situation PROPERLY i.e. taken the less than 5min to look at my Emploi et Solidarité Sociale Quebec claim slip and just handled it there. Apparently, I'm not the only person who has come to this store and had an issue with the (SEVERE lack of) customer service provided by staff members like Ali. As a person who has over 25 years experience in customer service/technical support for ALL manner of businesses such as Bell and Fujitsu over the years, I have to say that Ali is an extremely POOR EXAMPLE of someone I would NEVER leave not only working, let alone managing a store that would ultimately DAMAGE my brand/business in the long-term, as he seems to be good at doing judging by the other reviews for this particular location. If I were Ali/Amir, I'd realize $150 is very little to fix a situation that Ali seems to be focused on blaming me for, which in hindsight is now going to cost your company many, MANY potential clients & this store's reputation (i.e. MUCH more money, since that seems to be what motivates Ali's actions) given my review as well as those others that have had equally poor customer service experiences at your Fairview 316 location. read more

Greiche & Scaff - Optometrists Near Me - Pointe-Claire, Quebec

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I visited Fairview branch 2 days ago. The staff was very helpful, I still remember the employee first name, Emile. The service was amazing. I found what I was looking for in less than 15 minutes. I've been looking for new glasses for a month. I've visited many places in Montreal but none of them had the nice and new collection as the one Greiche & Scaff has. I highly recommend them read more

Felt rushed out after I purchased my glasses. Glasses did not even come with a cleaning cloth. Purchased from bon look and had a better experience and it came with a cleaning cloth. read more

We had a very bad experience purchasing glasses there. Employees are not knowledgeable at all about what they are selling. They don't listen to the customer and constantly display a "I know everything and you know nothing" attitude. Lenses are beyond just over-priced. It's really robbery. Lens with exact same specs we found online is at $150. This place quotes us $750. read more

My wife, myself and three children get all our glasses at the Fairview Pte Claire location and we like the price, the service and the on-site optometrist. We are always treated as valued customers, there is almost always a sale such as 2 for 1 frames, or similar. I was going somewhere else because I assumed that the more upscale store had to be more expensive, but actually it isn't and we are much happier since we switched. This year I noticed a lot of the frame styles were very similar to each other and choice of my favourite shapes was not really available, but seems like the whole industry is like that, with smaller frames sometimes not really being made. The store has a satisfaction guarantee. read more

Apparently it's against the law to provide the customer with their contact lens prescription. I have been wearing contacts for 20 years and have never heard this. Also worst customer service I have ever received. read more