Great service. I can't say enough. I am new in town; and I broke my reading glasses and needed a…read moreQUICK fix. Most places I called INSISTED I get an eye exam and renew my prescription for my glasses ro they refused an appointment. This would have translated to a 3-4 WEEK delay and $$$ for them; not nice in this covid world where just keeping functional at-home is a major coup!! Anyways, this firm's optician took me the next day, & then accommodated me again... as I went to the old address by mistake and so was late for the appointment. She then took the time and hunted and found a frame that fit my existing lenses; and fit them in while I waited (needed some tooling to fit); and all at a very reasonable price. These people are GREAT! GREAT customer service and LISTENED to the customer. BIG THANKS! This is what builds trust in a service business.

While visiting my folks, I noticed that my prescription glasses were slipping down my nose. It was…read morereally bothering me, and since we walk on Sherbrooke all the time and pass this optician's office frequently, my mom suggested we stop in, perhaps they could tighten the stems on my glasses. We wandered inside and were blown away by all the eyeglass frames they had in here: most were cutting-edge modern. It was like a gallery or museum of contemporary eyeglass designs. We chatted with the lady who worked there and she explained that most glasses weren't even on display, that they had so many frames that most were stored in the drawers below the displays. Wow. SO MANY. And she showed us frames that were created by 3D printers, and others made with materials that were literally as light as a feather. The prices were crazy high but wow, the quality and selection of these frames were beyond comparison. To top it off, the staff here were SO nice! They gladly tightened my glasses, even though the place was busy with customers, and despite the fact that I didn't buy my glasses there. Great customer service. My parents' optometrist and optician who was based in The Bay has closed up shop, so my parents are going to start coming here for their eye exams and eye glasses, based upon how friendly and knowledgeable this lady was with us last week, and because their selection and quality of frames is unbelievable

I have worn glasses all my life and bought prescriptions glasses in three different countries. This…read morewas by far the worst experience of my life. The lady who "helped" me was unhelpful, patronizing and condescending. Avoid at all cost, it looks like she is there to scare costumers away

Excellent personalized service and accurate prescription filling. Prices are higher than large…read morepharmacies but the friendliness and professionalism of the staff is worth it!

Excellent doctor of optometry, Dr. Sandroussy. Could not have been more thorough. Warm and…read moreexcellent service by the optometrist. Their pricing is honest, no 2 for 1 with ridiculous limitations or exceptions. Pay for your glasses, the quality of the lenses, the service and fitting. Your vision is primordial in your life, no matter your age or prescription. I cannot recommend more highly in every regard.

Great friendly service with staff that knows what they are talking about, not part/time students…read moreas with a mail store. Most repairs done on the spot. The Cheers of eyeglass stores "Everyone knows your name"

Very professional and friendly staff. They happily answered all my questions and made sure that my…read moreprescription was accurate for the sustained use in front of a computer screen. And they guided me to the best frames for my needs and temperament. -------- Personnel très professionnel et sympathique. Ils ont répondu avec plaisir à toutes mes questions et se sont assurés que ma prescription était exacte pour une utilisation prolongée devant un écran d'ordinateur. Et ils m'ont guidé vers les montures les plus adaptées à mes besoins et à mon tempérament.

Great experience having eye exam, and selecting frames with Simon. He's very informative and…read morereally knows his stuff. This location also has a large, welcoming waiting room, a coatrack, a public washroom, and friendly bilingual staff. Prices are also very good, I would highly recommend.