BEWARE...BEWARE...BEWARE....Ocean and Monmouth County Residents in need of small engine repair services, continue your Internet Search! If you're looking for an honest and reliable repair company that values customer service while providing accurate and realistic cost and time estimates for your repair needs, Zeke's Small Engine Repair is NOT for you. Our service request was for a belt repair only, yet we were charged for a full service with various parts replaced without our approval. Our equipment was picked up at the end of April and we were told it would be finished and delivered in 2 weeks. Two weeks came and went. After three weeks, with still no lawnmower and no update, we called and were told that it would be done by Memorial Day weekend. Again, no phone calls or updates. We stopped into the shop and called several times, and were told the next date would be June 6th. Surprise! No lawnmower on June 6th either....and no phone call. We finally just received the lawnmower, and the repairs completed were not what was originally agreed to or requested and the pickup/delivery fee was $60, not the $40 which was originally quoted.
Our family fully supports small local businesses, but earning someone's business is a privilege and not a right. The same person picked up and dropped off our lawnmower. On his first visit, he was telling us how he helped to start the business, but now when they're was a problem, he simply stood in our driveway saying "I'm just the delivery driver" over and over again.
They offered for the person in charge (Todd) to speak with us, but then he hung up when we agreed to talk to him. He told his "delivery driver" to take $50 off our over-inflated invoice. Very very disappointing. We were given a laundry list of reasons why are lawnmower took 5 weeks to repair vs. 2 weeks. But the issue is not with the amount of time needed for the repair, it was Zeke's complete lack of communication, no updates, no call backs, and it's almost impossible to get someone on the phone. And to top it off, it was your "delivery driver's" flippant attitude at my house as if he was doing us a favor. Get over yourselves.
Do Better Zeke's. Do better for your customers. Do better for Jackson. Your underhanded business ethics, deceptive pricing, lack of accountability and poor communication will be your undoing and you'll have no one to blame but yourselves. read more