The location at outlet mall, palm beach lakes/congress(?), is a disaster. Three visits, no more. The employees think they're being filmed(?!?) yelling, laughing. Customers are a distraction????bathrooms locked???? No condiments available and non provided without asking? This LAST time, no ice in fountain machine. Ask kid? I offered that carbonated drinks usually NEED ice/coldplates to function. Hands me a full cup of ice?!? No retort? I got Tea! Find a new owner/operator or just CLOSE read more

Zaxby's is really out here giving Wingstop a run for its money with them lemon pepper wings. Drove up to WPB Zoo and went to the outlet mall to waste a little time since the Zoo was so short. I was so happy to stumble across Zaxby's as while I knew it was in WPB, I did not know it was at the outlet mall. The staff was friendly and helpful. I am leaving off one star because the free-style machine only had sugar free options which required waiting for the staff to not be busy to get them to fill your cup. Other than it was fine and will definitely stop in again if in the area. read more

I loved trying fast food spots that aren't offered where I live, and Zaxby's did not disappoint! I got the meal that came with tenders and popcorn chicken, and it also came with a slice of toast. I was able to choose two sauces and opted for the Sweet & Spicy and Spicy Zax sauce. Sauce wise, I definitely preferred the Spicy Zax sauce which is the classic sauce but with a spicy kick. Overall, great experience at Zaxby's! Service was pretty fast as well, and it wasn't too crowded when we went. read more

Zaxbys - Salad Near Me - West Palm Beach, Florida

If you are looking for a place with good food, you should definitely check this place out! However, I would recommend going through the drive thru, to bypass the chaos. Terrible Terrible Terrible Experience! I only gave this place 2 stars because I actually enjoyed the food. Should really think about the people who they place upfront to deal with the customers because it can make or break someone's experience. Phones were out, loud sidebar conversations (during our entire interaction may I add). Very slow service, I would say it may have been due to low staff but there were enough people on the floor and in the back (in my opinion) to make the process a lot easier for everyone. Bathrooms were locked and only the employees can open them for you. That's fine, however, there was no one readily available. You had to wait in line to ask for assistance. Witnessed one of the workers unlock the bathroom while someone was inside. Mind you, I think it's common sense, to knock before you enter, especially being that this is a single stall bathroom. IT WAS LOCKED, so even more reason to check to see if it is occupied before attempting to enter with a code/key. Thankfully, the individual said that they were in the process of washing their hands, but could you imagine? read more

Zaxbys - Salad Near Me - West Palm Beach, Florida

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After church, I had a taste for some lemon pepper wings. I passed by the Zaxby's and decided to order the lemon pepper, wings and things meal. The drive-through line was empty. The cashier name Sahdia took my order. She was very thorough with my order. I was asked to pull into one of their parking spots to wait for my order. The order did take about 10 minutes to make which I did not expect the order did come out very hot and fresh which I did appreciate. I have been to this location in the inside is usually clean. The outside is also clean as well. I enjoyed my food. I'm not sure if this is a custom when coming to the drive-through having to wait for your food, but I'll take that in consideration the next time I come to this location. read more

Zaxbys - Traditional Wings Platter - Salad Near Me - West Palm Beach, Florida

Welp, I hate to give 1 star so early in the year but this place deserves it. I waited in a LONG line only to get to the speaker and hear only clicking sounds. No one talking at all just clicking. I get up to the window and tell the girl I didn't get to order at the speaker because no one answered. She was about to take my order then informed me that her manager says they can't take orders at the window... great customer service "management " no wonder y'all only have 2 stars. read more

Honestly, the food was delicious, but the service was mediocre! It's been years since I've been in a Zaxby's, and today helped me understand why it's been that long. The dining area had dirty tables (my wife and I had to clean ourselves), and I understand that an employee has the code to let you in the restroom, but if the restaurant ends up busy, that's not a good situation. read more

My family and I went to eat here, and my mother's grilled chicken sandwich and my brother's chicken sandwich were raw. The service was poor, and the workers were lazy. read more

Zaxbys - Grilled Chicken Sandwich - Salad Near Me - West Palm Beach, Florida

Lived here 5 years & haven't been in here until today. Used to love this in NC. I was happily greeted as soon as i walked in. The cashier was friendly and efficient. The food... still good! I didn't wait long for my super hot chicken & buttery toast! Yumm! The drink machine didn't have ice, but the manager was quick to bring some from the back for me! The diner is spacious and clean. read more

Zaxbys - Kickin' Chicken sandwich - Salad Near Me - West Palm Beach, Florida

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Is it all Zaxby's or just the one at the outlet mall on Congress that is it's own worst enemy? Two weeks ago for 3 nights in a row - I'm not making this up - they had NO salad! Zaxby's - known for salads - had no salad! This location has been open a couple of years and we're fans of the Houz salad. That's why we consistently return in spite of horrendous service. We are weekly customers. Always the same order. Not always the same price. It takes a long time to give your order because they keep you on hold. Then they tell you to drive forward, you pay, and they direct you to a parking space and they'll bring the food to you. Okay. Fairly fast. But you must check the order or 40% of the time it's wrong. Last night they told me to stay at the window. Okay! Then a lady handed me a bag and said "two house salads one fried one grilled, both blue cheese." YES! She had me convinced so I didn't bother to check. Got home and I heard my wife laugh as she unpacked the salads. "Did you order Cobb salads?" She knew I hadn't. But that's what we got. She checked my receipt and I had paid for one house and one Cobb. And there was no blue cheese! We laughed. Were used to it. At least that night they HAD salad. This unit badly needs new management! read more

We stopped in right after leaving the airport and the service was pretty quick. The food tasted good! The Texas toast was delicious!Definitely recommend the zaxbys sauce! The fries were seasoned well and the chicken was HOT! The restaurant was clean enough but had a greasy feel to it. The bathroom was locked down you had to ask for them to unlock it. The bathroom was also decently clean. The meal came with a rice crispy treat too. The ranch was a good sauce choice as well but skip out on the teriyaki! There also wasn't much space to wait for food to go. The girl working the counter was very helpful and patient, she even went out of her way to get us some packets of mayonnaise! read more

No ice in soda machine. No carbonation in soda's. Took nearly 10 minutes to order, I was the only person in the building. Fairly welcoming lady took our order. . Food was very average. The floor was disgusting. Watched one of the workers sticking her hands in her pants and then handling food. She also had her full arms inside of her shirt to stay warm while just standing there. read more

I wish all the money I spent on one meal was going to be good but it wasn't. Years ago the food was very good but now the chicken wings was big tough had no season, the french fries was stale. bread was cold. My sprite was flat. It tasted like a lemon lemonade. Overall, the meal was just horrible and I wish I was able to take it back, but I was too far away. read more

Closer to a 3 honestly but not quite there. This place has potential but there's a few reasons I probably won't be coming back anytime soon. First; the service that everyone says is so terrible, isn't so terrible. They do make you wait often but it's not out of the ordinary. The place looks like your typical Zaxby's. Open and welcoming. Menu looked good. The food is the downfall. It's just not good. We ordered the spicy signature sandwich and the 3 piece fingerz meal. The funnel cake caught my eye so I ordered that too. The sandwich was mid af. Definition of ordinary and morning special. The fingerz also just ordinary almost what you get when you bake them at home from frozen. Sauce is weak. And to top it off the funnel cake was soggy. My gf who is usually not picky, hated it. At $24 for one meal, one sandwich and a funnel cake. This place is not a good choice. read more

Horrible service. Employee attitudes was unfriendly and rude. All the tables in the dining room were dirty. When I went to the counter and politely asked if someone could clean a table for me and my kids, the young lady turned her back to me and proceeded to do what she was doing. I then asked for the manager and this same young lady came out with the cleaning cloth huffing and puffing as if she was having a tantrum. Then she proceeded to clean tables where I was not seated and ignored me. When my order was read it was packed to go even though I ordered it to stay. When I asked for a tray she dropped my hand order on the table and walked off and said she wasn't doing it. They need to train their staff. The service was horrible! read more

Zaxbys - Receipt - Salad Near Me - West Palm Beach, Florida

Food mid, thrown in the box with no care, absolutely rude customer service, takes forever, whoever runs this place obviously doesn't check in on it. Wish the one on okeechobee was still there at least they were nice people. read more

First time trying Zaxby's being that the closest one is in West Palm Beach. The chicken tenders were okay. The staff wasn't too nice, I honestly feel like I was being rushed to order. I may try them again but at another location read more

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I'm writing this review 6 months too late but in February my boyfriend and I had to catch a flight and couldn't find anything that looked good in the area. We had never had zaxbys but we figured fast food was one of the safer options before sitting on a plane. The staff was great and efficient and we just couldn't have been happier that we could trust zaxbys in west palm beach to give us an amazing meal before our flight. We're truly grateful for the care we received that this location. read more

I went there for the first time today. waited forever for the lady at the window to take my order than she took the order still had to waite forever at the stop sign for my food than she comes out with like 10 orders trying to figure out who's is what! she was very nice this is on the restaurant not her ! I thought she was going to pass out running around like a chicken ! How can they expect her to run the drive through alone and bring the food to the cars ? read more

Lots of negative reviews for this place but we have only had a great experience. We had to stay in WPB for a medical situation and ate here nearly daily. Any time we are in WPB, we will visit here. There are no Zaxby's further south. read more

Zaxbys - Loaded fries with chicken, ranch and cheese- enough to be a full meal. - Salad Near Me - West Palm Beach, Florida

I never leave reviews but I have to try and save someone else--do NOT go to this location. I will never go here again because the past 3 times I have visited the chicken tastes HORRIBLE. This most recent time has been the last straw. It tastes as if they haven't changed the oil in months. There was such a strong odor to the chicken it was unbelievable to me they would even serve it. It tasted like smoke. I will NEVER go to this location again because this is the 3rd time this exact issue has happened with this most recent visit being almost unbelievably bad. So angry and disappointed they would even give this to customers and try and pass it off as a meal worth 13+ dollars. read more

Ordered my food online. Arrived doors locked. Called inside numerous times with no answer. I saw workers walking around talking. One staff member came out stating Lobby closed. I told her I ordered online. She told me it would be ready in 15 mins. I waited another 45 mins. Then I got my order. Items missing and it was trash. It's like wild kingdom outside. Food on ground. Don't waste your time. read more

Zaxbys - Not what I ordered!! - Salad Near Me - West Palm Beach, Florida

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We were surprised and happy to see a Zaxbys on the backside of the outlets this Saturday afternoon. Parking lot was not busy and only two in drive in so we popped in for lunch/snacks. Pleasant employee at register, and we ordered several items including the chicken ranch loaded fries, cheese bites, grilled chicken sandwich, and a kids meal. We watched as more than 7 cars pulled up in drive in and orders were filled rather quickly. The three patrons in lobby that had ordered were obviously being skipped. It took almost 25 minutes before order was ready and order number called did NOT match receipt. The grilled chicken sandwich was good but nothing stand out. The kids loved the loaded fries, although the chicken was diced quite small and uncoated. The kids meal is ridiculous and placed in 2x4 inch box that looked like something a biscuit or roll would be provided in. They did not have plastic knife cutlery and napkins are behind counter. In all fairness we wondered if the family of four working were the owners and having to do all positions. It did not appear as if any other employees existed. Trash was overfilled and some tables needed busing. It's too bad as Zaxbys is a great franchise but needs better resolve and this location would be best served as drive-thru only. read more

Service was terrible. Had me wait 5 minutes to make an order & then also had me wait in my car in the HOT sun for 30 minutes before receiving my food. read more

This place was a train wreck of a mess... no clean tables as in NOT EVEN CLOSE. Floor has food and garbage all over it, spilled drinks by the order counter with the trampled cups still.... The drive thru was busy but there were customers standing around hoping someone woukd wash a table, especially since we and others had asked someone to please wipe at least a few tables for the dine in customers. We have been here for coming up on 20 minutes, they just wiped down a table for us, we still don't have our food order though. We normally like Zaxby's, can't comment on the food at this point but based solely on the condition and cleanliness of the restaurant, very disappointed. read more

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This salad is so nasty does not taste fresh and I don't understand why y'all chopped my chicken so thin you can't even taste the chicken read more

Zaxbys - Salad Near Me - West Palm Beach, Florida

First time to Zaxbys and I waited 10 mins at the speaker after the lady told me to hold on a moment. I then order and get to the window JUST to find miss ma'am with an attitude bigger than the state of Florida. She then proceeded to take my card and tell me to pull forward...fine. I am now writing this review after sitting here for 35 mins. If I didn't already pay and my kids weren't begging to try this place I would've left by now. They are closing the restaurant and hour and a half before closing so they can leave. No bueno chicas..I'm still waiting for my food. read more

Waited around 40 minutes for food, other people started getting upset cause they had to wait just as long. The fries tasted EXACTLY like cigarette ashes and the chicken was awful aswell. We asked why our food was taking so long and the cashier said "They keep dropping the food." We also had a group gathering of people in the parking lot when leaving talking about how HORRIBLE the food and service was. Now seeing that this place has 1.6 stars it really shouldn't have come as a surprise. Save yourself the time. read more

Chicken and sauce bussin ! Funnel cake is worst thing I've ever seen in my life actually. Service sucks they always make you pull forward read more

Zaxbys - Funnel cake - Salad Near Me - West Palm Beach, Florida

The chicken sandwich is as good if not better than Popeyes. French fries were normal. Food was fresh and hot and Coke seemed extra sweet.

AVOID! They just opened two months ago and I have eaten here through the drive thru five times and dined in once. The drive thru is SLOW and it's consistently slow, not a one time occurrence. Today I dined in for the first time and waited 47 minutes for my food. All patrons in front of me and behind me also had to wait an extended amount of time for their food. I sat and waited at a open booth and watched all the drive thru patrons shake their head as they had to wait in their cars. In addition, none of the employees were enforcing our county mask ordinance or cleaning up the restaurant. There's trash all over the floor and a constant line of people complaining about the wait and their food orders. I wish my kids didn't love this food so much or I'd never come back. read more

Zaxbys - Booths not cleaned. - Salad Near Me - West Palm Beach, Florida

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First I want to start out by saying that Zaxby's is one of my favorite places to eat. I love the food and usually the service. Today I went to the Palm Beach lakes location by the outlet. I know how busy the store can get, so I ordered in advance through the app. Told the cashier that I placed an online order, then sat down patiently to wait for my food. There were a number of people that came in and ordered after me and got their food and ate it and I still hadn't received my food. The cashier asked a number of times if they had my order ready and they said they were making it but took what seemed like an eternity to get my food. Literally did not get my food until 40min after letting the cashier know I was there for a mobile order. I will never return to this location EVER AGAIN. read more

I placed an order on the app after leaving the mall. I was tired so I didn't realize I had placed it at another location. I told the cashier what happened upon arrival and he quickly got the manager. She was super helpful and gave me what I ordered at the other location. The wings were good and the loaded fries were delicious! read more

This is the worst Zaxby's ever. The service is terrible. We waited almost ten minutes to be served and there was no line. I was okay until i opened my Zax snack to taste a fry before leaving and there was barely any in the box. When I asked if I could get more the manager told me no then said "for 25 cents I can give you more". That doesn't make sense! Just give me what I originally paid for. I knew I wasn't crazy when I went through the reviews and saw people were having similar experiences. Very upsetting because I love Zaxby's but I won't be coming back at all. read more

My goodness so I went to this location and ordered 4 different meals 1big zax, 1 southwest zalad, 1 kickin chicken and a kid finger, I've never been so disappointed in a restaurant in my entire life!!!! order total came to $31. What a complete waste. This is not my first bad experience there but I wanted to give the spot a second chance because I thought that last time the staff must've had a bad day that day, BUT this one was by far the worst!!!! The chicken tenders was nearly half cooked so they were no eatable,(did not want my kids to get sick) so I had to throw them away, even the salad MY GOD even the salad was terrible as shown in the picture the lettuce was rotten so I had to literally throw away my entire order except the fries (the fries were the only thing that seem okay to eat) had we known all this before we drove home we would have asked for a refund!!!!! read more

Zaxbys - Rotten salad!!!! Took one bite and tasted very stale - Salad Near Me - West Palm Beach, Florida

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Today I went to Zaxby's and ordered boneless wings and fried pickles with a sweet tea. after getting home to enjoy my food I open my other box which is full of greasy fried mushrooms which aren't even on the menu. I paid for fried pickles and I am upset because now I can't eat my fried pickles. these fried mushrooms look absolutely disgusting. read more

Zaxbys - Salad Near Me - West Palm Beach, Florida

This Zaxby's offers their traditional menu. Restaurant was kind of dirty and many of the tables were still not wiped off.

Find it odd that every time I come here they make you reverse after you pay and drive forward when your food is ready. Today..I drove forward and they brought my food out..mind you..no one was behind me read more

Food, Service, Clean is all rated a 500 in my opinion! These are the 3 main key ingredients to running a healthy, successful business. read more

Management has nothing under control 20 minute wait in a drive through line with 3 cars is insane