If I could leave zero stars, I would. I placed an order at 11:30 AM and went to pick it up around 12:10. I didn't actually leave the store until 12:50. The wait was frustrating, but what made the experience even worse was the customer service. We come to this Zaxby's location almost every Sunday for lunch after church and have never been treated with this level of hostility. The employees were rude, dismissive, and made the entire interaction incredibly uncomfortable. It honestly felt intentional. I understand that restaurants get busy, but being busy is never an excuse to treat customers poorly. Safe to say, we will not be returning to this location. Zaxby's may be a chain and this review may not mean much to corporate, but whoever owns or manages this particular store should know that the customer service from this team is seriously lacking. read more

Well, I only hoped that it would go up from my previous two star review but no such luck. So today I guess I'm a glutton for punishment, I went back for their lemon pepper, traditional wings, and ended up getting the wings and things. Customer service is still very poor. Then I got home eager to dig in only to discover that my chicken wasn't even cooked all the way through and the coleslaw was sour tasting, like it might've been spoiled. And whatever we're calling Texas toast these days really looked like a slice of bread that was put through a toaster to toast very very lightly. I can't risk going back to this location. read more

Two out of five stars for Zaxby's. Let's start with the good: the sweet peach tea was genuinely delicious, and the young person who served us was incredibly kind and polite. Unfortunately, that's where the positives end. The drive through line was syrupy s...l...o....w! The fajita quesadilla was a $10 disaster. It arrived greasy, burnt to a crisp, and had a strange, unappetizing creamy texture that made it completely inedible. It was, in short, $10 worth of garbage. To add insult to injury, the rest of our order was completely messed up. We ordered a zenzational salad with shrimp, but received chicken instead. The egg roll that accompanied the salad was okay. My husband's chicken sandwich meal was "copasetic," which, at least, prevented this from being a complete loss. So, great tea and a sweet server, but the food was a hot $40 mess. read more

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One of the worst Zaxby franchises location. Didn't even bother putting salt on sidewalks, nearly slipped entering store. Guessing manager and owner wants lawsuit. Seriously can't spend $5 on bag of ice salt. Other than that food was actually pretty good today. read more

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What a joke. Closing is listed at 10-11pm...why is the staff closing the doors at 6pm?!? The owner/manager needs to step in and start rebranding this location read more

DO NOT ORDER DELIVERY FROM THIS RESTAURANT!!! They will take your money and then refuse to fill your order. I placed a $72 order through the Zaxby's app and shortly thereafter the driver called to tell me they were out of one of the items and because of that, the store refused to even prepare the rest of the order. They were RUDE and unwilling to do anything. I had to call the 800 number, wait on hold, and then be told it would take 10-12 business days to get my money back. These incompetent ****s deserve to go out of business. read more

Stopped in on our way home from out of town to grab some food for the road. Not sure what was going on that night but the wait was pretty long. The staff was kind, but definitely seemed confused. The soda machine was empty and a lot of things were out. I try to be compassionate and understand that life happens. read more

The food is fine, it's the extra little things that can make or break a meal though. Salads need forks and dressings, tenders need sauce and drinks need straws. Each one misses every time. Currently eating my salad with my fingers and because we don't have forks at my work. I go here on a biweekly basis and my experience is almost always poor. Go to the one in Indian Trail or Matthews if you want a decent experience. read more

SO SO SLOW. There were only 2 people in front of us in the drive thru line and it took 35 minutes to get our food. The food itself was fine, but very upsetting how long it always takes. This happened yesterday, but I've had this problem multiple times with this location. read more

There must be some internal problems within this place? It's odd that the kitchen has trouble getting orders out correctly. It's odd that restaurant in such a new building has a sanitation grade of 94. When we entered the first thing I noticed was the sanitation grade has dropped to a 94.0. It drops every inspection here. The first few tables we began to sit at were dirty. The men's room needed attention- especially the floor in front of the urinal. The cashier was friendly enough and the girl handing out the food was nice. My order was correct but they left off an egg roll on my wife's tray. When she went back to get her egg roll she had to wait behind someone else that was also returning their incorrect order. Our food was good. The price was decent except for the fact that I had to pay for an additional dressing. read more

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By far the slowest location ever! If in a rush go to the Concord Mills location. It's been this way for years but it's close to other shopping and conveniently located so it sucks that they're slow. read more

I am writing to express my dissatisfaction with the service my teammates and I received at Zaxby's loacated at Afton Ridge in Concord, North Carolina on January 21st. We visited the restaurant expecting to enjoy a meal together but we were met with unprofessional behavior from the manager on duty. The older female manager refused to serve us without providing a valid reason. This treatment was not only disrespectful but also completely unacceptable. This same manager also yelled out my card declined when I didn't even hand her my card and this made me feel very disrespected, she also told one of my teammates to be quiet when they did not even say anything to her. We felt unwelcome and unfairly targeted, which significantly ruined our dining experience. read more

Almost every time I visit here I'm asked to pull around from the drive-thru window to park in a space on the other side of the building to wait for my food. One time they brought the food out almost as soon as I parked so I didn't understand why I was asked to pull around at all, and another time it took well over ten minutes when there was no one ahead or behind me. There seems to be no rhyme or reason to it except to maybe beat a timer on how fast they're getting cars through. I don't mind pulling up a bit from time to time, but if there's no one behind me in the line and it's happening nearly every visit, it creates a poor customer experience. read more

Yo id give this place a god damn 0 if I could. Horrible place. They are getting payed to do literally nothing. Ignoring cutsomers. Not even. They were there doing nothing while my mom was waiting for her mobile order and yet all they did was stare and talk doing nothing for 30 minutes. Get better employees. I have never been to a place that has such dumb employees. read more

Wish we could leave zero stars. Worst customer service, which no one cares about anymore clearly. Food wasn't cooked correctly, couldn't even eat it, we went home and had dinner. Save your money and time. These places don't care anymore. read more

Afton Ridge location. Other reviews mention their low food sanitation scores dropping and it is now a 93. Very low for a national chain and a testament to the lack of concern by management and employees. They should be ashamed of this. My salad was the usual Zaxby's quality, which I like, but I shouldn't have to ask for my change back at the drive thru window. And after given my change and my drink, I was told have a nice day and they shut the window. I sat there until someone opened the window and asked if everything was ok when I mentioned I didn't receive my order. Come on man! read more

Had to wait about 5 minutes before someone acknowledged me. Very poor customer service!!

Food is usually good, but you will definitely be waiting a while. Every time I've been here it takes a very long time to order and get your food. read more

slowest possible drive thru. stopped here around 8pm to get something quick off the highway and to be honest i only stayed in line because i was starving, but i should've left. took about 20-25 mins. read more

This was by far the worst Zaxbys I have ever been to. The workers were just walking around the place, talking, and not doing their jobs. we waited 43 minutes for our food to-go. I had to sit there an additional 10 just for some ranch and a fork. Do not waste your time here it's not worth it. It is also run by teenagers with no work ethic. read more

Food was messed up, I worked at Zaxby's and fell in love with the food. Hopefully next time they have my order correct

chicken wasn't cooked fully, bad customer service. The man taking my order got mad at me because he forgot my drink and then forgot to give me my straw and sauce I paid for!!!! read more

Got in line here at 6:10 and didn't get my order taken for 20 minutes. There was only two people in front of me. The order taker was new and I could tell because he said they don't do "Go Big" anymore to upsize my meal. Then did "Go Big" for the customer behind me. I was enraged. It also took like 15-20 for our food to come out and then they didn't have honey mustard. Just an overall horrible experience probably won't come back read more

Waited 35 minutes for 4 chicken fingers. Staff standing around laughing and making fun of upset customers. Tons of customers standing around pissed off because of the slowness and lack of care from employees. Staff turning people away at 8pm. Unreal this location is still even in business as I'm sure this happens daily here. People waiting forever for food and someone walks in that knows an employee and he gets his chicken before everyone else waiting on chicken that had been in line waiting long before he got there. Crazy how many people were pulling out of drive thru because it was at a stand still for so long. It's a-shame because Zaxbys food is good and people want it, but they don't have the people to serve it well and lose out on so much revenue because of the staff and way the place is ran. No one wants to wait over 30 minutes for chicken fingers. Never coming back to this location. Ever. RIP Zaxbys. read more

DO NOT GO TO THIS ZAXBY'S. SAVE YOUR TIME AND MONEY. Service and quality is awful. Drive thru is "open" but "only" for online or mobile orders..... yet the lady comes on the intercom to state that. How ridiculous. I understand understaffing is an issue, but if you can get on the intercom, you can take my order. read more

I order the classic sandwich combo. Very delicious food. Fries were hot. I had sparkling water. I came is the late afternoon. Younger staff was working. They were slow. But they were friendly and had a smile. I will be back. read more

Zaxbys - Chicken Wings Near Me - Kannapolis, North Carolina

I give this location ZERO stars! They are absolutely terrible!! The service is horrible. Never an adult/manager in sight. Ran by chaps!! Don't waste your time or money. read more

Super disappointed in this location. I've had Zaxby's a ton of times but this location wasn't great. I ordered the salad and my lettuce was starting to turn brown. The amount of chicken was weak too. For as much as they charge for a salad and for what it is...wasn't worth it. Great location, not such great food. read more

Worst Zaxby's ever. I go there tonight to order ( I usually avoid going to this location but Wendy's was closed and I was in a big rush) and my entire order was wrong. I ordered the classic chicken sandwich, no Zac sauce, Mayo on the side, and cheese bites with ranch no marinara. The lady let me know they didn't even serve it with marinara anymore and only sold it with ranch. I get my order- chicken sandwich ONLY Zac sauce on it, no Mayo, no ranch. Then I go in and the lady (I'm assuming the manager she was old and wearing a black shirt with glasses) stared at me and acted like I was bothering her. It is not my fault you can't get a VERY SIMPLE order right. Then you're gonna act like I'm inconveniencing you? I PAID to be here. Never again. read more

Messed my order up and forgot my drink and then to top it off had me wait for 10 minutes and when I checked box the fries where cold

This is literally the SLOWEST drive through I ever ever been through in my life. I cannot believe I just wasted 20 minutes of my life for mediocre food. They should not be allowed to be called fast food. Nothing fast about this place. read more

Can't give zero stars or else I would. I received food poisoning from this Zaxbys for the second time. At this point I'm done going to any Zaxbys. Was not able to hold down solid food for 4 days. If your food is not hot, don't eat it. read more

I bought boneless wings, Turned out to be dryer than shit in the sun. Thank god they didn't have sauce though cause she told me they had ran out of forks then proceeded to give me no napkins with the order. read more

Today was my worst experience I ever dealt with today at zaxby's . My husband and I order our food literally waited 45 mins for it . When time was about 35 -40 mins I asked the cashier what is up with our food we've been waiting so long for it and our number kept getting skipped . Later the cashier didn't know how to respond back to us so all she said was it's not ready . So my husband and I decided wait a little longer finally when the manager came out my husband has asked kindly about our food because we waited so long for it . The manager had a ugly attitude with a loud tone in his voice saying " it takes 12 mins to cook the wings and they forgot to do your order ". So me as a angry wife wasn't going to let anyone talk to my husband like that so yes I cussed the manager right back and made him apologize so after apologizing we finally get our food so when we get our food it was cold messy and disgusting to the point I didn't even wanna touch it . So my husband took a bite out his wing and guess what a raw uncooked wing . I can never ever explain how rude and dirty this place is . Never will I come back and deal with the service they had given me today . So be careful and choose wisely where you eat . read more

Zaxbys - Chicken Wings Near Me - Kannapolis, North Carolina

I loved the upbeat music. The staff was sweet. The restaurant was clean!! We went in at 7pm on Friday and there was a bit of a line. That is not unexpected on a Friday at 7pm. We get our food...order until food arrives about 10 minutes. I thought that was fine. As we are finishing our meals, a very nice young lady came by and gave us some extra chicken strips as a thanks for the wait. I can go anywhere for chicken. What keeps me coming back is how I am treated. Yes, I will be back! read more

Every time I come here they only accept cash. Very ridiculous. The food is awesome but it's a hassle having to leave, go to an ATM, then come back. Gotta love Zaxbys‍ read more

Zero stars should really be an option. Went through the drive through for lunch today. Two cars in front of me moved fairly quickly. I pull up to the intercom and hear nothing for about 5 minutes... I say "hello?" And get no response so I'm starting to think maybe the intercom is messed up and people are just driving around to order. To be sure I wait a couple minutes and ask "hello?" One more time. The lady on the other end rudely says "if I don't answer you it's because I'm busy". Needless to say, I was no longer interested in ordering food from this location or speaking to this woman anymore so I pull around to the window and ask the young man for the general managers contact information and the name of the woman speaking in the intercom. Neither were provided and instead they took my contact information. I doubt I'll hear anything because I'm obviously not the first to have an issue at this location and the issues are not being addressed. Will absolutely never dine here again and am telling everyone in the area to avoid this location as well. I know the pandemic has made things hard on everybody but that doesn't mean customer service goes out the window. read more

Love zaxbys in general but this specific location is a hit or miss depending on who is making the food. Sometimes the food is really hot, sometimes its burnt. Sometimes random condiments are splattered across your styrofoam box, etc. Not sure how to feel. read more

Angie at the window was one of the sweetest people ever! They do a great job dealing with the lunch rush and I appreciate the attention to detail! read more

Do you like paying for extra sauces and not getting them? Then this is the place for you! One time, I get it. But three times? Reviews truly reflect this place. Eat somewhere else read more