I was really disappointed with my visit to Zaxby's. The food took much longer than expected, and when it finally came out, it wasn't fresh. The fries were cold, the chicken was dry, and part of my order was missing. The restaurant also didn't seem very clean, and the staff didn't appear interested in helping when I brought up the issue. Overall, it wasn't worth the money, and I don't plan on coming back unless they improve their food quality and customer service. read more

After some thought I decided to edit my review and explain in more detail why I gave this location one star. This location is on my way to work so it was convenient to go to the drive through and grab food before my shift . At first it was great, then the issues started when new staff members came on. The quality of the food went down, and the staff got rude. Even for something as simple as asking for a receipt got eye rolls and attitude. The food was often cold , didn't taste right and my order was incorrect. This started Mid October 2025 and my last visit was January 2026. At first I thought it was the new staff getting used to the restaurant but when the issues continued and I saw no improvement I decided to mark this location off my list and avoid it altogether. There is no quality control at this location so my recommendation is to avoid this location and try a different one. I have never had an issue with the Lexington or Newberry stores. read more

every single time i go, they make sure to charge me for every addition to my meal, and ROYALLY mess up EVERY time. DONT GO HERE

Going to Zaxby's on a Saturday night is not for the weak. Besides the wait and being forgotten about once told to move forward in the drive through while my food was still cooking, the food was delish! I am always a fan of their fries and the chicken Philly was so flavorful! Restaurant and outside are always clean. read more

Zaxbys - Chicken Philly - Fast Food Near Me - Irmo, South Carolina

0/5 Ordered two milkshakes ahead on the app. Waited 5 minutes at the speaker, then got told at the window to park. I ended up waiting 35 minutes for just two milkshakes. While I sat there, I watched employees laugh, dance, and goof off inside, clearly more focused on having fun than doing their jobs. A few customers were served in between, but there was no urgency or professionalism. Eventually a manager came out, and the fun stopped. He brought me the wrong order and walked away without asking what I was waiting for. Then another employee came out with someone else's order. I asked her why it was taking so long--she laughed and said, "I'm in a different section." Moments later, she came out with both of my milkshakes. When I asked again, she laughed again. This isn't the first time I've had to wait over 30 minutes for something simple here. Between the wait, the attitude, and the lack of care, I won't be coming back. Zaxby's, do better. 0/5. read more

Very clean and good quick service all done with smiles But most important good food read more

I love Zaxby's! I wish there was one in NY. Everything is always good and fresh but what I love most are the salads. I'd actually love another one right now but until next time !!! So good. read more

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I come to this zaxbys often since it's near by and they are always fast when going inside to pick up. I use the app to order and I've never gotten the wrong thing. Food was ready and got to my car and started to dig in. I was super excited bc I ended up with all flats which are the best. The wings were tender and juicy like always, crispy hot fries and the toast is so buttery. Their sweet tea is my favorite fast food tea. The wimpy sauce isn't hot but has a really good flavor to it I love. read more

Zaxbys - Traditional wings meal wimpy - Fast Food Near Me - Irmo, South Carolina

I haven't been to Zaxby's since undergrad, but the club basket was just as good as I remembered. I left satisfied yet wanted another basket just cause who knows the next time I'll be near a Zaxby's? Lol read more

pretty good but the fries don't have much seasoning and they forget my zac sauce a lot. pretty pricey too. when the fries are well seasoned they're great though read more

I use to like Zaxby's a long time ago. On a whim I picked up 2 salads for a quick lunch. They were terrible. I used to get their salads often and enjoyed them . No more. I will not be back. read more

There was a fake nail in my food. I was hung up on. Called back and was passed around. I was told their workers don't have fake nails...well she doesn't anymore it popped off. Give me a break. Somebody bring in Joe Turbeville read more

Zaxbys - Fingernail in my food. - Fast Food Near Me - Irmo, South Carolina

They keep asking cars to pull up into parking spots instead of staying in the DT but it's so many that there's not more spots

I ordered a fried chicken salad and this is what I got. A salad with one chicken strips. That is not worth the cost at least make it 3 or four. At least the size of a chicken breast. This is unacceptable!!! read more

Zaxbys - Fried house salad - Fast Food Near Me - Irmo, South Carolina

Can't speak to the food bc we've never been to this restaurant but just wanted to give 5 stars to their manager. When I got an alert that someone had used my grub hub account to order food and charge me for it (we live in Missouri so it definitely wasn't us), we called the store and while he couldn't really do much he went above and beyond to help me figure out how to get it resolved and provided as much information on the fraudulent order. I'll be honest and admit I didn't expect much when I called the restaurant but the manager (despite it being dinner time and presumably busy) spent a lot of time on the phone with us and even called back to provide more helpful information so we could effectively dispute the charge. Man deserves a raise or a special parking spot because he went out of his way to show compassion and just a baseline level of decency. Thanks again. read more

I don't really leave too many reviews on places, but this Zaxbys in particular deserves a special shout out. The food always accurate , the customer service is super friendly and welcoming , and they always accommodate our needs a quick friendly manner. 10/10 We and others appreciate y'all more than you know. read more

Zaxby's!!! Y'all have outdone yourselves! The chicken sandwich, oh boy! Popeyes ain't got nothing on y'all!!! Those are some high class boobies! read more

Somebody please get this place some help! New management and new staff. I honestly can't believe it's been this bad for so long. We got there around 9:15pm and they weren't accepting anymore orders. They close at 10pm. Not the first time this has happened. The line literally have more than 6-7 cars and they don't even acknowledge the customers they just let them wait there. Ridiculous. read more

This place was pretty terrible tbh. We were there for at least 15 minutes and the cooks/workers were very loud and were just joking around instead of taking care of my order. i 100% do NOT recommend going to this place ever! read more

Delicious "fast food"! Hubby and I were traveling to GA and needed a quick bite to eat. He wanted chicken and I wanted salad. We took a chance on Zaxby's. We don't have a Zaxby's in MI but there was a line wrapped around the building so we decided to try it. After taking the first bite of his grilled chicken sandwich, hubbby said if you review this place say the chicken was juicy and with just the right seasoning. I had the black and blue chicken salad. The chicken on my GIANT salad was plentiful and perfectly seasoned. We compared it to the Chick fil A that we had the day before, and hands down, Zaxby's beat Chick fil A. Sorry, Chick fil A people, but that's our take on Zaxby's. As far as the employees, the manager was cheering on the employees in the kitchen to keep the food coming up fast. I liked the whole vibe of the place. read more

Don't go here unless you enjoy waiting for at least 30 minutes on your food and for it to be cold when you finally do get it

Overall, this Zaxby's does a good job. I've been coming here for years and there's been some ups and downs but they've really been on top of the game over the past few months. Although the staff is young they still do a good job. read more

Awesome food ! Staff all wearing mask sanitizer for customers great experience! Just a great place to work and eat!

Expect a wait and incorrect order. Went back to get what I paid for and these trash ass people had me waiting thinking they made the food. Just to come out 20 mins later and ask for receipt. Oh and I never got the food read more

This is probably the worst Zaxby's I've ever eaten at. Take out orders are never correct, bread & fries extremely greasy, fried pickles looked like they were dug out of the trash. read more

If you're craving Zaxby's go a few extra miles and visit the one in Lexington. Trust me you will be doing yourself a tremendous favor.

This place has become absolute trash, steady decline in service and food quality, today was it. Total disorganized front of house( and from the confused looks of the teenagers in the back it goes for there as well), cashiers on FaceTime as customers come in, no real attention to detail. Got my food lukewarm, with hard boneless wings. Don't go to this place any other Zaxby's is better. Note to Zaxby's: HIRE PEOPLE WHO CARE ABOUT A JOB MANAGEMENT INCLUDED. read more

This Zaxbys has very slow and poor service. The employees are way too interested in just trying to survive the rigors of work and having a job. The managers look over worked/stressed. I kinda feel bad for them as it's clear that they are making up for everything their school yard kids won't do. :( read more

2nd time in a month I've been at this Zaxby's and it's really gone downhill. Dining area was dirty. We ate in, but my salad was served in a to-go box. I asked why and they responded "because we are out of bowls" It was a much smaller salad, and wasn't even what I ordered. The kickin chicken sandwich was served with barely any sauce on it. We won't be going to this Zaxby's anymore read more

I was at this Zaxby's yesterday at around 5:00 it was the worst experience I've ever had at this location. First of all, the manager was hugged up with an employee in the corner behind the counter. Second, the cooks were talking so loud we could hear them from the dining room. They were also using profane language. Then they all walked up front to talk to some young ladies who were in line ordering food. They were also still using profanity. To top it all off my food was horrible. I ordered a Southern TLC chicken sandwich combo and the chicken was small and hard as well as the bun. The fries were also extra salty. I don't usually leave reviews but this experience was really tough because my family and I love the food here. Please fix this as I would hate to stop eating at your restaurant. Thanks read more

A good place to eat, but service is unbelievably slow for this to be considered "fast food". I rarely visit this location anymore. Call-in orders are not always correct. Waited over 30 minutes in the drive-thru with maybe 5 cars in front of me. Other locations in the area are much more efficient and friendly. read more

Mmmmm Mmmmm Good! Love this fast food restaurant! I love going on their $1 chicken nibbler days! I get me a whole bunch! They are friendly and pretty fast. I also love the cookie milkshake they have there! I'm sure it has added a few pounds but I love it! read more

5 years ago I would have given this place 5 stars. In fact I would give any other location 5 stars. Food is great, albeit slightly over priced. I came from out of town and have been craving Zaxby's for weeks. Even drove 30 minutes to get to this location bc it was the closest to my parents' house. Service here is a DISASTER! My order took wayyyyyy to long! 15 minutes and I was the ONLY person in line inside while there were 3 cars outside. No one at the front counter when I walked up. And when she did show up she seemed more interested in giving her friends that were there in front of me free food. Kitchen staff seemed to be messing around and not too interested in doing their jobs. Need to fire the whole staff and hire new people who care about doing the actual job they are being paid for read more

A very busy place. I will recommend it always no matter how long the wait is.

Absolutely awful. Cold food and not even prepared correctly. Also not willing to replace my items since I wasn't able to drive back that same night. I never ever write reviews but the service is so awful that I felt the need to read more

I ordered on the app in a hurry, not realizing that I had ordered from the Lake Murray Rd location until I went through the drive thru in Chapin, where I meant to order from. Apparently the app chose the location for me automatically and I had not noticed. Chapin employees stated that I could call the Lake Murray Blvd. location to cancel and get a refund, so I went ahead and reordered and paid again. At that time, I called and spoke to the assistant manager who stated it wasn't his problem and that he would give me half of my money back because they had already made the order and put it on the counter. When I let him know that I wanted a refund in full, he continued to refuse and said they have this happen all too often and its their stores policy not to refund the money. While I do believe he was just following what his management told him, this is unacceptable. He only offered to leave my name and number and have someone call me the next morning. Eventually I gave up and said just have his GM call me. I never received a call back from TINA the GM so I called her. When she picked up I said who I was and that there should have been a note to give me a call regarding an issue with an app order. She immediately, very rudely stated "Yeah, he offered to give you half of your money back." I said thats not okay, that I want a full refund. TINA then said "Its half or nothing." Very rude and aggressive once again. She went on to say that she talked to the owner, whose info she refused to provide, and said that she had discussed my situation with him and he said only to give half back because it asks for location 3 times and its my fault, not theirs! BTW. The app does NOT ask 3 times and automatically fills in and I immediately called once I realized the mistake. I told TINA to have the owner call me and she said he stated he has my phone number and will call me tomorrow when he gets back, again very rudely. I started to say something and she hung up on me. I am now waiting on a response from a complaint that I have put in and just wanted to let everyone know of my experience. My family will NEVER visit the Lake Murray Blvd. location again and will be sure to pass on this horrible experience. We have never had a problem at any other location and will just continue to visit those. UPDATE: Joe Turbeville called me and said he is the franchise owner of the Lake Murray Blvd. location. He said he will only refund half, that most Zaxbys wont even do that and that its not his fault, that I needed to take ownership for the mistake. Which I did. He said its money out of his pocket and they cannot write things off like this as waste, that I should have called before the food was made. He went on to state they were doing their job and made an order that was placed. I attempted to explain that how I had been treated by Tina and other associate was very unprofessional and unacceptable. He did not care. I attempted to explain that the app says to call store directly to edit or cancel an order and that before I paid at the Chapin location they had directed me that I could call and cancel the order and get a refund. He continuously interrupted me and wouldn't let me speak so my husband took the phone to let him know he was being rude and to let me speak. After interrupting my husband a few times as well, Joe agreed to let me speak. After explaining about the app and Chapin store he said they cant decide what he does at his store. Getting aggravated, I did call him an ass and hung up. (Not what I should have said but I have had it with this store and the employees/owner). I have filed another complaint with their HQ and want to share and update everyone. read more

I wish zero stars was an option! The manager, Tina, is the most unprofessional, rude, sarcastic, smart ass I've ever met at place if business. I sent my kids to pick up lunch, and after waiting for over 20mins at "curbside" they called me and said no one came out yet. I called the store and explained my kids had been waiting 20 mins. The manager went out and was rude and a total bitch. After reading other reviews seems this particular manager is always like this. Won't ever be back! Will go out of my way to another location from now on! read more

Just left this zaxbys. Awful service! I ordered through the drive through. My receipt was wrong even after repeating the order. Get to the window and tell the girl lite ice. She rolled her eyes. Then told her I was missing sauces that I paid for. She gave me the wrong ones four times. She almost charged me for someone elses order. I get my food and had to go in because my drink was full of ice and all carbonation. I had to take the sauce in again because it was still wrong. I had to also get the dressing for my salad because there was none. Then I get to where I was going and realized I had nothing to eat my salad with because there was no fork. There were two people inside and two in the drive thru so not busy. Luckily the cooks did a great job and the front counter woman was very nice. read more

I really love Zaxby's and this location. I always stop by when I swing into town. People get really pissy about waiting in the drive thru, but this isn't a fast food place. They make your meal to order. Some things take longer. Get your lazy butt out of the car and walk inside. It's good to stand and get some exercise too. I had a bit of a customer service issue last time when ordering wings. I asked for all flats and they said they could do "mostly." So of course I got all drumettes, which I hate. I only ate a couple and threw out the rest. Highlights: Zax sauce (but has anchovies) Hot honey mustard wings - yum Crushed ice Tater chips with ranch sauce and hot sauce Zaxby's sandwich is sooooo good read more

Food was awful. Got my kid a grilled cheese & after eating one bite, he threw it up. I yelled at him & he cried saying the food was nasty. I tasted the grilled cheese & I almost threw up. There was so much salt on it that it made me sick. Who puts a layer of salt on a grilled cheese?? Also, my fries were not just cold, they were not cooked. My chicken was also cold on the inside & my Texas toast was two pieces of plain white bread!! Never had such badly "cooked" food in my life. I called & complained, and was told that I would have to drive back and they would check it out to see if they would replace the food!!! Yea right, like I want more bad food. I also complained to corporate, but they never responded. I love Zaxby's food, but never go to this store, you will regret it. read more