I wanted a salad and decided it was worth the wait for the drive thru line that was 7 cars deep this time. The line moved quickly. My salad was fresh and my one piece of toast that was cut in half was warm when I got home. The two small bags of Ranch salad dressing was insufficient for the size of salad received. Unfortunately I didn't have any other dressing at home so I tried making something with items in my kitchen. That was a fail! Next time I will either stop at Aldi to buy a bottle of salad dressing or pay for extra at the restaurant. Had I parked and went inside, I would have discovered this issue at the restaurant. Lesson learned. The outside of this location was free of trash and clean. There were several people at the window getting orders together. Unfortunately I lost sight of my credit card and it looked like it was laid down on the counter next to the monitor. I saw when one of them picked my card up and gave me it and my receipt. I turned my card off immediately as a precaution. They need to improve their protocol for customer satisfaction. It's going to be a week before my bank can send me a new card. All because I don't know where my card was when below my line of view! read more

After waiting 25 minutes I wasn't too happy getting home to find 4 tenders and a handful of unseasoned fries. Tried calling numerous times but it would ring or go to the busy tone. Drive thru staff weren't very pleasant either. read more

Zaxbys - Ticket - Fast Food Near Me - Hueytown, Alabama

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Wish I could leave zero stars...or negative..but . Went in on Friday 3 cars in drive thru. So figured it wouldn't be slammed. Empty inside. Ordered wife and my food, then sat down. Waited, waited then waited some more, meanwhile people coming in for to go orders and food was ready and waiting on them 39 minutes for a chicken finger meal and a salad is moronic. Asked for BBQ sauce and was given 1...for 5 pieces of chicken. Close the inside down and do call in orders only.... read more

Was hoping to leave ZERO stars. This happens to be the worst Zaxby's in the country. You will always wait at minimum 30 minutes for your food in the drive through. After your 30 minute wait, your food will be INCORRECT! All you hear is joking in the back. The workers are always joking and playing around on their phone. There is way too much horse play at this facility. The customer service is terrible and dry. The owner shouldn't be proud. read more

I ordered the Grilled Cobb salad which has grilled chicken on a bed of lettuce with tomato, cheese and pieces of boiled egg and choice of dressing (I got the ranch dressing. It is a large salad which is enough for a full meal. I ordered from the DoorDash app which I like because you can get your meal delivered in about 15 minutes or so. read more

I wish I could give them 0 stars. The girl in the front (pictured) got a nasty attitude with someone waiting on food. She also couldn't give this man his correct change after going back and forth multiple times with him. He had to tell her how much to give him back. My food was unseasoned. I waited for over 40 minutes for one sandwich. They kept forgetting to make it. Also, can't forget the girl (pictured on the right) who was almost on her phone the entire time. The lady who came in 20 minutes after me had ordered a platter an hour before. They lost her ticket and made it wrong. It was terrible service. read more

Zaxbys - Bad attitude on the left, phone girl on the right. - Fast Food Near Me - Hueytown, Alabama

The food was ok, the wings tasted like they were over cooked and old. It was more skin than meat and were a little tough. There was no season on the fries. this was my first time at the hueytown location. read more

Zaxbys - Sweet & spicy Boneless Wings - 5 - Fast Food Near Me - Hueytown, Alabama

Front cashier was very friendly, but the cooks are a joke. I ordered 3 meals, and I still waited 30+ minutes for it, while THREE other guests got their food BEFORE me! Absolutely no kind of customer service on the cook's behalf, music blaring, while everyone just keeps staring and asking each other the same questions "how much longer?" read more

If I could give negative stars I would. Order is never right. Never. I have it more more chance and it was wrong again.

They have a salad that I absolutely love. It's called The Blue!!!! I get it buffaloed because I really like the tongue torch sauce. The workers are young and are very slow preparing orders. Sometimes, they don't pay attention and get the order completely wrong. If you visit this restaurant, make sure you take a jacket or sweater because it's freezing cold inside; the employees even work with jackets on. read more

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Try the salads there really good ! You will not regret it ! It's kind of pricey but it's zaxbys what do you expect lol ! I normally don't eat zaxbys but this is the only thing I recommend ! read more

Zaxbys - Fast Food Near Me - Hueytown, Alabama

if I could give a zero I would. order food 20 minutes in advance online and once you get to the store, they don't cook your food until you arrive and talk to worker at the register. if you're in a rush do not eat here read more

Always hit or miss so you never know how it's going to be . This particular location always has something going on. Check health score

I happen to love zaxbys. Their chicken and their fries and their sweet tea. However, the service at this specific one was pretty horrible. The staff was abnormally unhelpful and unfriendly. When asking for no bun on my grilled chicken the cashier was confused and left to allow someone else handle the transaction. When I had to repeat myself and then specify no bread at all I asked for one extra piece of lettuce to wrap it up, the response was "no, we can't do that. It's extra." Didn't even offer to let me pay the extra charge, just cut me off and ended the conversation. The best part is I left and then discovered my chicken sandwiched in bread. News flash, a large part of the population is gluten-free due to allergy or sensitivity, some to the point that they can't eat food that has touched bread. Thank you for NOT listening to my request. So please instruct your staff in how to listen to and prepare orders properly and let them know it costs nothing to be nice, somewhat personable, and attempt some form of customer service. Also, my irritation is t simply with the service. The sandwich itself was made very poorly. The small wilted piece of lettuce that did actually come on the sandwich wasn't even worth eating and was discarded. But worse, the fries were cold. read more

Zaxby's is fast food chicken. The food is very greasy but it always is. That's the way they do it. If you don't like that stay away. If you do like it come on in. Atmosphere - Decorated with local flair and pretty clean Staff - Friendly Food - I like it. But like I said it might not be for everyone. The sweet tea is great and they use that little ice that is the size of a corn kernel. My son likes the milkshakes but I miss plain ol' vanilla. If you like Zaxby's this location wont disappoint. read more

Don't expect any service if your vehicle can't fit under the drive thru very unhelpful and unapologetic couldn't even take my order at the window worst Zaxby's I've seen read more

Okay so this is my first time giving a business one star even though I wish I could give it less. I love Zaxbys but this location is not great. The service was terrible and so was the food. My salads chicken was cold and even the slices of bread that came with it were soggy and tasted less than fresh. I don't think I will be coming to this location anymore. Not to mention I don't want to come across the guy in the kitchen winking at me. NO read more

This place went from good when it first opened to absolutely awful. The sweet tea has four pounds of sugar in it. Its unbearably sweet. The chicken tastes like it's cooked in four year old grease. Lastly, I didn't think a restaurant could outdo McDonald's for poor service. Congrats Zaxby's in H-town, you've done it. read more

Will NEVER go to this location in Hueytown again. Went thru drive thru, not busy as no customers there but still have to pull around and park TWENTY Minutes to wait for your chicken and STILL had to go back in and get fries that they left off. Not just this one time but last several times I've been. Keep this up and you'll be closing. Plus the staff are rude and unsanitary and sloppy. Put my sauces under the chicken fingers. Wonder how many hands had been all over those packs??? read more

Not a big fan of chicken but their chicken Niblers are great..not a big fan of fries..so yeah not a fan. They have great sauce. Love the ice they have too. read more

This is one of the worst experiences at a restaurant. The music is so loud that the person you are with you can't talk because the Fing music is so loud. I will never be back. Ignorit people are in charge. Food is not that good either. read more

I love Zaxby's but THIS location is the ABSOLUTE WORST!! I've tried to eat here several times and each time I was highly disgusted. Do not waste your time or money here. The service is TERRIBLE, the management is PATHETIC, and the food is guaranteed to be old, greasy, and burned!! Never again!! read more

I love Zaxbys but every time I come to this one we have bad service. This time we called in an order, after the fifth try they finally answered their phone, "took our order" and asked for our name. When we arrived our order was nowhere to be found. When we ordered, again, we asked for buffalo fingers, we were asked what flavor, when I said original the cashier said "the original is just plain no sauce" but if she would have looked at the sign beside her head she would have read that original is "the buffalo sauce that started it all" with 2 flames beside it. I knew this without looking at the reference, so why don't the employees know their sauces? read more

attention hueytown, al. do not eat at zaxbys in hueytown! they are nasty to customers, the employees do nothing but yell at one another, in addition they do not know how to use the online service. i placed an order online, received confirmation and my account was charged, however, the order wasn't there according to the "manager". after going inside they "saw" the order but the employees were too busy yelling at each other to fill my order. my order was due at 635pm. as of 656pm i still have no food but they have my money. read more