I'd give it zero if I could, waited 30 minutes for salad, i love zaxbys salads but this location has absolutely ridiculous wait times. Needs new management read more

It's Zaxby's. The chicken is tasty and that's what you're here for. Football fast food places it really depends on when you go how long the wait is and how good it is so this can be hit or miss. read more

The food was tasty, but I believe it was too expensive in my personal opinion. The salad was excellent, and they charged me for each additional salad dressing I requested. read more

My. Grandson went in to get some wings and they made a mistake by including fries. They intentionally soaked the fries in wing sauce to make them inedible. What jerks! Certainly won't be back. read more

Ordered the House Salad, Fried. Got home, which is only 5 minutes away, opened up the salad and was instantly pissed!! The chicken on the salad was sooooo old, small and fried hard! The salad only had 3 small tomatoes on it, one of which was the butt end of a tomato that looked rotted, and the tomatoes had been previously frozen, so they were soggy and had no taste, same thing with the cucumbers!! Such a waste of my money!! WTH!!! These salads USED to be so good!! Garbage and a waste of money! read more

Zaxbys - Salad Near Me - Charlotte, North Carolina

The food is the food. Theirs taste like any other Zaxbys. But when it comes to the service. It's Horrible! The young ladiy taking my order definitely gave off an attitude like I was bothering her ordering more then 1 item. And I received the same attitude when I asked for blue cheese dressing while I was paying my hard earned money at the window. I was told it was a black owned franchise so I definitely wanted to support but Damn they are making it hard. read more

Order is always wrong, when you ask them to correct it. The attitude is out of control. Customer service is the worst. Will never go back to this location ever!!!! read more

Every time I go eat in the line is super backed up they going super slow or the food is not fresh at all. I'm so disappointed by this business going here pretty often and I'm usually expecting a better service but I'd rather go to the one on University never had any issues there... only go because it's close to home ... read more

Here is the drive through conversation: Zax: Welcome to Zaxby's, how may I help you. Me: Hey, may I please get a 10 piece, bone in, lightly sauced, mild wings. A 3 piece tenders meal with Ranch, and a large, Fanta Zero, Grape. Zax: That was a boneless? Me: No mam, boned (bone in). Zax: What kind of sauce? Me: Mild. Zax: And how many boneless wings? Me: No mam, Bone in, Regular chicken wings, no boneless. Zax and how did you want those? Me: Lightly sauced mild. Zax: and what else? Me: A three piece tenders meal. Zax: Is that the Big Zax Snak Meal? Me: That's fine, with Ranch sauce please. Zax: And what to drink? Me: Large, Fanta Zero Grape. Zax: And your other drink? Me: Just the one Fanta Zero please. When I got my food I receive boneless wings, slathered in sauce, no ranch dressing, and a regular Fanta Grape. I went inside to get my order corrected and was given a Gestapo like interrogation. The drive through worker got into an argument with the kitchen staff for 10 minutes and I did not get my food. When I called corporate to request a refund, I was told I would be contacted by the store. Never contacted me. I tried 3 more times over the next week with the same result. I guess Zaxby's dose not like serving disabled veterans. read more

The crappiest zaxbys. Charged me for extra sauce, fine. Doesnt put the sauce in the bag. Asks for the sauce and charges us a dollar. Fine. Already paid extra for it but whatever not worth the hassle of dealing with the idiot at the drive thru any more. Get home and it's completely the wrong sauce. Tenders looked like burnt small chicken nuggets and were inedible. Threw the box away and learned my lesson about this Zaxbys. Went across the street to Taco Bell instead read more

Zaxbys - Crappy chicken "tenders" - Salad Near Me - Charlotte, North Carolina

Worst Zaxby's EVER!!!! Went through the drive thru and ordered a house salad with grilled chicken without cheese and fried onions. The fried onions were removed but the cheese wasn't so I parked and took the order inside to be corrected. When I arrived at the office and took one bite of the salad, I was terribly disappointed. The chicken was flavorless, rubbery and the vegetables weren't fresh! How in the heck can you mess up a salad! Needless to say, I will not be returning!!! read more

Today I drove to Zaxby's and I wanted to order a chicken sandwich. Their response was "we only have number four on the menu". This is Zaxby's how do you ONLY have #4 on the menu? So disappointed in this place. Never coming here again. This isn't the first time I've encountered this problem. Zaxby's step up your game we're hungry!!!! read more

On August 8, 2022 I stopped by the Albemarle Road location and ordered a four finger plate. At the time of my order I requested ranch sauce. Upon approaching the drive-through window I was not greeted, as it should be a normal practice for any business. Upon placing my order I realize that the restaurant had a 90% Health Department Rating. Upon receiving my order I did not receive thank you for your business. Additionally they did not include the ranch sauce. I would strongly encourage Zaxby's management to require everyone to go through Chick-fil-A customer service training. Chick-fil-A puts a premium on their customer service. I will no longer solicit Zaxby's based on their lack of accountability for addressing present and past issues, in addition to unprofessional staff. F read more

This place is absolutely incapable of getting an order right. Charged me an extra 50 cents for an extra sauce and I received NO sauce at all. Not a single cup of sauce between 3 individual orders. Everyone on the staff seems to be illiterate and has a terrible attitude. The portions get smaller every time and therefore this will be my last visit. read more

Came here twice. The first time was drive through. I had no issues. The second time around I got a groupon. This was a bad idea. I came into the place. I was not greeted. The order too way to long to make and it took 15 minutes to place the order. The staff were so unprofessional. They spoke to each other and instead of taking my order and while in the middle of taking my order the young person, cashier, decided to put on lip gloss in the middle of my order. I guess her make up and face needed a retouch while pressing the chicken button on the screen!!!! The place was not clean. The drink station needed servicing. Then my order was incorrect after it took all that time to place the order. After the long time frame I decided it wasn't worth them correcting. Avoid this place like the plague. They need a change in management or employees. Very disappointed in my experience. read more

Thank you Zax.... This is why I don't go their and every time I said let me give them a break, you ruined. Every time I go to your drive thru my order is wrong... I order 6 tenders with double fries because your coleslaw taste nasty and blend. Your cashier repeat the order exactly I order, I get home and what.... you give single fries and is a really tiny small portion for 6 tenders, and your nasty slaw... what i have to do.... cook my self some fries In the only freakin day that I have off from a kitchen because I'm work in a kitchen 6 days a week 18 hours a day.... thanks from ruining my only day off and my family dinner like always read more

This location is cool I've never had an issue with the food or the service. I've seen Zaxby's before but I never visited before this location opened up. I think they do a good job but the other day when I went to visit the lady ringing me up told me this location doesn't accept coupons anymore and when she said it she had a little attitude. So when I asked her to clarify because I didn't know if she just meant the coupon I had or all coupons from that point on and she said all coupons. So if you have coupons you can't use them here. read more

Had family member go to Zaxby's to get us some food we only live around the corner the food was cold. The french fries were yesterdays fries. There wasn't a bit of warmth in that plate. We ordered the wings and things you never have to worry about me spending money in that Zaxby's again. read more

I went through the drive thru as I always do. I gave my order and she called it back to me correctly. However after I paid and received my receipt my order was not correct. I let them know that things were missing and was told very rudely to look in the bag. Soooo I pulled everything out of the bag to show her and she just rolled her eyes and gave me my missing items. No apology no nothing. This is not the first time this has happened but I'm sick of their attitudes. Oh by the way I guess I am supposed to eat a salad with only a knife. No fork in sight. Done and done read more

Zaxbys - the contents - Salad Near Me - Charlotte, North Carolina

This location is really bad when it comes to customer service. I think this is the worst Zaxby's I been to in Charlotte. Food looks like it was thrown into the box this location need some serious changes. It doesn't even deserve that one star read more

I went on January 17 2023 & order 2 big Zax snacks & they gave us cold fries that had been just sitting there . They also tend to forget sauce and you shouldn't have to keep checking your bag. The lady was nice enough to make sure she gave me a sauce after having to ask . read more

So Ian from here so when I came here to get a traditional wings & things plate it was the worse experience everrr. I came back because they had the audacity to give me like 8 lil fries. Like that's beyond disrespectful! Oh that's not it so I asked if they could do my plate all over because my wings barely had sauce. It's like I had plain wings! That's disrespectful as well. To top it off the manager was the worse. He told me it's his "store policy" that they can't do a remakes like that's the dumbest thing everr & on top of that they can't count money so don't come here because apparently they don't do remakes & they can't count money to save their life. read more

Zaxbys - My fries - Salad Near Me - Charlotte, North Carolina

I failed to read the reviews first. I should have known better. I'll keep this review short. This was my first and only visit to this place, and I used the drive through. My order was missing one of the two side dishes, so I drove through again to get it. The young girl did apologize, but she didn't look all that surprised. After leaving I learned a valuable lesson, always inspect your food before you put it in your mouth. Unfortunately, my chicken was not fully cooked. Good luck to you. read more

Zaxbys - My first, only and last visit. - Salad Near Me - Charlotte, North Carolina

See all

Every single time we've gone at night there's been and issue and this will be our last. Not only are we missing food but the wings are hard and barely have any meat on them. So disappointing read more

Not from Charlotte but this Zaxby's got my appetite right!! Friendly staff, reasonable wait time for what I ordered, and they were sure to greet everyone around me as I waited. Yumm Zaxby's; Enjoy! read more

Zaxbys - Salad Near Me - Charlotte, North Carolina

Service terrible. Rude customers. Don't speak. Didn't make accommodations to order and seem to be made they applied to work there

Okay, Ive been to this zaxbys twice in the past week and both times I've had a bad experience. First, last Friday (today is Monday) i went there after work and i got a House Zalad and a cup of water. I got to the window looked at my receipt and they charged me for a small coke, but still gave me a water. I tried to ask them to change it but before i could speak they slammed the drive thru window in my face. I just decided to let it be. Today I went back, i wanted to give them a second chance. This time it was worse than the last. I ordered the same thing. Not only did they give me a Cobb salad (I only know this because there were eggs and bacon on my salad and the house doesn't come with that) Im also allergic to eggs, but luckily it was one hard boiled egg and i could just take it off. I specifically said a "free cup of water" this time, but they still charged me for the drink. The lady at the window both times was rude, and they both slammed it in mu face. Im glad they are building a jersey mikes next door, because im so done with the people here. read more

I hate this zaxbys I Do not go here they hate White people they will spit in your food there nasty there rats every were . Bugs crawling on your food . They don't care if your food is right as long as you pay them ... High food for rude service . If you have to eat someone else i would . Please go eat at a restaurant were you will be treated right. Spend your money that u work hard for someone else Zaxbys is the worse place to go if you want rat droppings on your food then go to zaxbys at this location. read more

Today was teacher appreciation day at Zaxby's! I was excited about getting my buy-one-get-one Big Zax Snack deal (one for lunch tomorrow). Then they denied the coupon saying that they don't accept coupons. The only problem is that this coupon was specifically for this store address and specifically for this date. So, I went on home - hungry and feeling less than appreciated. I called the manager of the store when I got home to verify that what they told me at the drive through was true (not believing it since the coupon was sent with the exact address on it). Jasper, the manager, said that the regional manager hadn't loaded the coupon in their machines yet, so I would need to come back tomorrow to get this special. I thought managers could handle this type of problem. I guess not at Zaxby's! read more

Cleanliness of restaurant and bathrooms decent Food mediocre at best Time of visit 8 PM on a Monday night for the most part the staff seemed more focused on playing with their phones more than they did taking care of their customers however we did get our food surprisingly fairly quickly Unfortunately for me I decided to read the reviews After I placed my order so I dare not Complain about my food being warm at best Ketchup makes everything better lol will not return read more

After charging us $20 for two "meh" chicken finger meals, they wanted .25 for a packet of ranch dipping sauce. We will never go to Zaxbys again. Hope losing two customers was worth the .25. read more

I'm going to take up for this place. I have always had a good experience here. The staff has always been very prompt. The food has always been good. If you have a coupon - it doesn't throw them off. Their salads have gone down in quality since I started coming. Not worth it. They sometimes can scrimp on the fries. But never on the chicken, which is why you come in the first place. The $5.99 sandwiches with a drink are a good deal. Maybe they had some growing pains when it first opening. But I think they are doing a good job now. read more

This Zaxby's always has poor service, we still go there knowing because we enjoy the food & can get over poor service since they're normally busy. Tonight 15 minutes before the closing time of 11:00pm we were told they were closed (even though maps hours says 11pm). We asked "oh you don't close at 11?" And the lady retorted with "we're out of food". I just think that's a strange follow up excuse, even though she previously said they were closed. I can understand the frustration of having customers 15 minutes before close. But not when the food take 5 minutes max. read more

I went to this Zaxbys to get lunch on Saturday. I had a reward for a free sandwich, if you purchased fries and drink. I got the sandwich for my son, and ordered the fries and drink separate and I got a snack pack and a large sweet tea. I told the cashier I ordered sandwich separate so I could use my reward. She had me scan my phone to get the free sandwich and I told her I wanted to pay for the rest with my preloaded amount on my Zaxbys account. She told me that I could only get one reward at a time. I tried to explain to her that I was only getting one reward, but I was paying with the $25 that was preloaded. She again told me I couldnt get but one reward at a time. After arguing with her for 15 minutes about how I wasnt getting a reward by paying with $ that came out of my checking account and went to my Zaxbys account, I just gave her my debit card and paid for the food. It seems like if she didn't know how to do the transaction, she would have ask someone for help. read more

I love zaxby's and have been to many and plenty to know this is the worst location in Charlotte. I stand on it, make that extra drive to go elsewhere trust me I gave them multiple chances they still don't have it right, and honestly I feel like they're getting worse which is sad they don't deserve that franchise name. read more

I don't know what has been going on but this location has had terrible customer service. Whoever works the drive through has been lying about what they have. She even told me they don't mix drinks but I literally get the same thing every time. They need new management read more

Very rude customer service. From the drive thru to the window. I was in shock and highly disappointed being that I have never experienced this from the franchise. First time at this location, but I wouldn't recommend due to the lack of professionalism and respect. I must admit the food was great and the line was short, but customer service trumps all of those things. read more

I love zaxbys but this one falls flat. The staff are usually yelling at one another about orders. The cashier is extremely slow and tries to multitask but cannot. She was asking what is my order while getting food for another client, while speaking to another client. I became aggravated bc she was getting my ordered confused. Prob won't be back read more

Why did I stop here?! I was in a hurry and I thought I could pull through the drive thru quickly to order two salads for lunch. What a joke! It took a long time to place my order at the drive thru even though I was able to pull up to the ordering board immediately. So I place my order, pull up to the window and the gal at the window had me tell her my order again. I paid for my two salads then I proceed to wait and wait and wait and WAIT! End result was that salads were good and I guess that's why I always give Zaxby's another chance. I'm definitely not going there for their high quality service standards! read more

This Zaxbys is terrible! I have had so many bad encounters with this restaurant, but none of them top the most recent experience of having three long black hairs in my drink (I have blonde hair). I contacted the manager and NOTHING was done about it. Multiple times I have experienced rude service there, but this topped it all. I want everyone to know that this Zaxbys does not care about the health and safety of their customers. read more