Simply reading the ticket would have made this experience better. I asked for no slaw...salad was full of slaw. Citrus vin should have been the dressing. Nope. It was lite vin which I didn't request and doesn't even come with the salad normally. *sigh* Doesn't matter how tasty your food is, if simple service sucks. This was a delivery order, so no way to get it corrected promptly. Oh and they forgot the wonton strips on top that come with it. So there's that. Management, please implement improvements. read more

Zaxby's does not honor their advertised promos. Local store inept to do anything. BOGO special only permits nuggets for the order although traditional is listed. Oh! For good measure this location didn't have the veggie roll to go with the Asian salad. The young cashier did say it as soon as I ordered which I thank her for the Intel. read more

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If I could give this location 0 stars I would for one I ordered at 10:18 online line is wrapped around the building I think one employee is operating this establishment at night it's 10:46 and I am still waiting for a chicken sandwich although I ordered online over twenty minutes ago this is ridiculous worst Zaxbys ever just close at 8pm or better yet don't open at all if you're not staffed you are literally waiting almost one hour for a fucking sandwhich wh read more

They dont care, I got chicken and they charge you for sauce, then when you ask for the sauce they didnt give you, your charged again. and the manager think he own that thing.. adios!! read more

Zaxbys - No sauce!!! Wow - Fast Food Near Me - Charlotte, North Carolina

First of all, I can understand the wait of the business was actually busy. The wait was ridiculous considering we ordered through the app and arrived there to have our food before we had to meet up with family. Ordered at about 2:12pm and arrived around 2:20pm, we didn't get our food until 2:48pm. I saw people come in after and order their food and walk out with it before we got ours. Now, let's talk about the service or lack of. These people didn't care about anything or anytime. There was an older woman working behind the register who was huffing and puffing and didn't try to engage at all. There was a young man who came in to order and sat there a good 5-7 min and when she finally acknowledged him she asked if he was picking up and he said "I'd like to order" and she gave the largest huff and said what you want. I finally saw another family come in order and leave with food before we got ours and went to try to say something when she bagged up an order and butchered my name. read more

Got in line behind 3 Cars, at 5PM aka dinnertime, you know when a place that serves food should be prepared for serving food. 30 min later I'm still in line..... completely ridiculous. Also didn't have the drink I ordered. Food was pretty good though read more

The food was not hot and fries was mostly hard. They're usually pretty good but the last few times haven't not been as pleasant at this location. Service was fast and employees were accommodating. read more

Yeah I'm not ordering from here ever again. I like Zaxbys. Maybe it's just this establishment, however this delivery is ridiculous. Not sure why this wings are so small. And they are fried way too hard. I asked for extra season on the fries. This is barely seasoned. Or maybe I don't. Know what extra means. And to top it off the soda doesn't even have a way to let me know if the driver tampered with it. Meaning there's no sticker. Maybe that's other establishments but this one right here just made me made, p'd me off. read more

Zaxbys - It clearly says extra seasoning. - Fast Food Near Me - Charlotte, North Carolina

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Nadia was extremely professional. She has a great attitude and energy. I would definitely return to the location because of the level of service provided by Nadia. she would make a great manager! read more

Chicken tenders fries, and salads are good. Just don't go for funnel cakes. Donut size and should only cost$1. read more

Zaxbys - It's in a sandwich box... barely a 1/4 the size of $5 funnel cakes at the fair. - Fast Food Near Me - Charlotte, North Carolina

Went to Zaxbys last night through the drive-thru as they are still not open for dine in service. The line went through somewhat fast however, we had to wait in the parking lot for our food for about 10 minutes. We got 2 chicken sandwiches and then fries. The fry serving was pretty small and barely filled the box and wasn't that hot to be honest. The chicken sandwich itself was delicious but we didn't get ketchup like we asked for on the side so that was frustrating. If the service was better and portion size of the fries more reasonable and hot I would've provided 4 stars so I'm knocking them a star for that. read more

Zaxbys - Chicken sandwich and fries - Fast Food Near Me - Charlotte, North Carolina

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Everytime I get Nibblers the bread is ALWAYS stale . Idk if its the way they get heated up or what but it never fails... Plus the tiny strip of zax sauce that comes on there is kind of crazy considering my tenders were huge . read more

Zaxbys - Fast Food Near Me - Charlotte, North Carolina

So an hour ago, I decided to stop by this location for some food. I ordered a 10pc boneless COMBO. That includes a drink AND fries right? Thought so. Well all I got was my wings and a drink. No fries or anything and the wings BARELY have any sauce on them. By far the worst location I've been to. On the bright side, customer service was good lol read more

Zaxbys - This is supposed to be boneless wings tossed in hot honey mustard. - Fast Food Near Me - Charlotte, North Carolina

Ordered 10 wings got 8.5 wings :( I guess you can't expect much from a fast food joint, right? Other than that the food was good and did the job of fulfilling my hunger. Nothing more to say about it. read more

Would give it a zero if I could. This is the worst location I've ever been to and unfortunately it's only about 5 mins from my house which is why I go. The inside isn't open, and you will wait AT LEAST 30 mins in the drive thru. One night I came I sat in drive thru for about 25mims to be told that they are only taking online orders and I had to order online and get BACK in line to pick it up. Last night I went and ordered it online before I even got there. Waited in line 45 mins just to get an online order. Of course my food was old and cold by the time I finally got to the window! The workers are rude and have the worst attitude every time I go! I will just drive further to another location from now on. read more

The food was okay, but it took a good thirty minutes to get our food so the service wasn't great, and the wings were cold

Sat in your very slow line at least 45 minutes. Even after telling your associate that I wanted all my Wings and things Traditional, I get home and 2 are boneless. Also, I ordered 3 meals and only got sauces for 2 meals. Chicken tenders are tiny. I respect that there is a staff shortage, but if you chose to work, chose to be a good employee. Instead of standing at the pickup window eating a Little Debbie Christmas cake, perhaps you should have been double checking to make sure my order was correct. A very unpleasant meal from this location in Lake Wylie. read more

Zaxbys - Tiny chicken tenders. - Fast Food Near Me - Charlotte, North Carolina

Food is inconsistent. Comes cold from the window. Drive thru worried about tik tok instead of doing what they are getting paid. When you go corporate that's what happens quality goes to crap. read more

The woman working drive thru on 4th of July was very amazing, taking orders, cooking the food, and running the food out to my car so the line didn't get backed up due to lack of labor was 10/10 read more

Today, a group from our church (about 25) went to Denny's in Thomasville for lunch. We had made reservations about a month ago that were again confirmed 3 days ago. Today when we arrived we were turned away and told they couldn't accommodate us. There were 6 cars in their parking lot. On short notice we went to Zaxbys, also in Thomasville where we were welcomed with open arms. Our service was spectacular. Mr. Joe, the manager, personally came over and told us how glad he was to see us. He led us in singing Amazing Grace. He offered to bring us refills, condiments or anything we needed. He was joyful and exceptionally kind. I wanted to let my Christian friends be aware of the difference of treatment of these two establishments. We will not return to Dennys. read more

Served us expired bread/toast so bad we could smell it before even trying to taste it. Drive through took thirty minutes, and all you see is everyone standing around or outside on breaks. We all get it you don't want to be at work, but there's ZERO accountability in this store. You're preparing food; you could make people seriously sick. Doesn't seem like they get that at all. If I could put zero stars I would. read more

They forgot to toast my bread, and my fries tasted like they had been left overnight and throw in a microwave. I wish I would've checked before leaving the restaurant but unfortunately I trusted them and didn't open the container until I got home. If you eat here just check your food before you leave. read more

Zaxbys - Zaxbys Club - Fast Food Near Me - Charlotte, North Carolina

I love their salads. My favorite it's their blue buffaloed salad. This location can be hit or miss. Truly depends who is working there. They started really strong but lately (2018/2019) the service seems to deteriorate. The workers are short and rude. And the quality of food varies too. Today I waited 7 minutes in the drive-thru and no one acknowledged the intercom. I went inside of the store, they were laughing, cursing with one another and said, "we saw you pulling off we were trying to adjust the head piece. Not sure what happened." Weird, I know. Hope to come back and have a better experience. read more

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Whenever I'm in the Charlotte, I stop by this location. The service is always fast and the food is so good! The frees were undercooked this time, but it was close to closing time, which is probably the reason for the rush. Overall, this place reliable and convenient. read more

Zaxbys - Boneless Wings and things (sweet and spicy) - Fast Food Near Me - Charlotte, North Carolina

The person at the window here is very friendly . I often visit Zaxbys so I understand what the quality of the food should be like. My visit here although fast the food was not up to par . I will attach pictures . read more

Zaxbys - Not sure if fries are regularly given like this . - Fast Food Near Me - Charlotte, North Carolina

we had to pull over to the side we've waited almost 1 hour. And people behind us got there food before. They can't just forget about the food and that had to remake because it was cold and nasty. read more

I never leave reviews but this was not a good experience. Chicken taste like it was refried, fries had no seasoning, left out my toast and the Tea taste like I was drinking nothing but syrup/super sweet. Customer service was just as dry as my fries! read more

Have you ever gotten your food, eaten it and enjoyed it, then on the way out, you see someone else is eating something and it looks better than what you had? That happened to me at Zaxby's. I had their Zaxby's Club, which is a breaded and fried chicken breast (I don't think they have anything that's not fried) with bacon and cheese and lettuce and tomato on the most unhealthy and delicious Texas toast. With a big pile of crunchy fries. There was a pickle under there somewhere but by the time i had uncovered it, I wasn't interested. It was delicious and I ate every bite of the sandwich, mopping up a decent amount of ketchup with the tasty fries. Yum. And then on the way to the bin to drop my tray, I saw another guest with a plate of a dozen or so wings that looked awesome. Even yummier looking than my sandwich. Next time, Zaxby's. Next time... read more

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No bacon on the Cobb salad. lettuce is iceberg which is not real lettuce. bread hard and old. I placed my order on S Tryon in charoltte nc .

Ordered a pick up order online and sat in the drive thru (only 2 cars in line when I pulled up) for 10 minutes... just for them to say they are "too busy" to give me the pick up order through the window and I need to come inside. So I park and go inside even though it's raining and I don't understand why they can't just hand me the bag. 2 of the employees are on their cellphones by the drive thru window texting... read more

The chicken was gasssss. Came out too hot to eat it was so fresh. Their fries are mid. I got a funnel cake and it was nasty. So if you are lookin for a good funnel cake look elsewhere. If you want some solid chicken I would definitely recommend. read more

it was a 20 to 30 minute wait and there was like nobody there. They At least told us the wait so we were able to make a decision if we wanted to stay or leave. read more

I will say the employees were nice and moved the line well. I received my order with good timing. My chicken was at a decent temp, the fries were nice and hot. However they did overcook the Cheddar cheese bites. They were super crunchy and didn't have much cheese in them. Since other things were fine, I won't order those again. read more

Extremely long wait time and Receive a dirty bag as if it was used for another customer. read more

Zaxbys - Found paper like material in my food. - Fast Food Near Me - Charlotte, North Carolina

More worried about their drive thru time than providing kind service and hot food. I only know because I was once a manager trying to make that time. At least make sure my food is hot. read more

i have newborns in the car and since my order was "too long" they were trying to make me come in . isn't that what a drive thru is for, for people that can't come inside. crazy. read more

Even though everywhere has opened up inside this Zaxbys has yet to open their doors and staying drive through only. I have the vaccine. They just don't want to clean tables. read more

This is the closest location to my house and it's disappointing how slow they can be. The drive through order taker was very nonchalant and didn't seem interested in taking orders ... meanwhile the drive through line was 6 cars deep. There didn't seem to be any sense of urgency. I went inside and one person was leaning against the wall just taking the drive through orders while the inside line was 5-6 people deep. The MOD should probably be a little more proactive. This is a fast food establishment and nothing was fast about it. read more

This location is the slowest Zaxbys I've ever visited. Sat in drive thru for 30 minutes. If it was the first time then I might give them the benefit of the doubt but it wasn't. The crew needs to take some notes from the competition if it wants to compete in the chicken sandwich war. Service!!! read more

so it is with a heavy heart that i must say this is the worst Zaxby's by far. I order the same thing every time i go and they continuously get it wrong. Even after asking for the issue to be resolved it wasn't. It's like they give you whatever they feel like doing read more