Everytime I come here they either forget something as simple as tenders, mess it up. Today I did a DoorDash pick up thinking it would be easier, I was wrong. They gave away my order and when I tried to ask what to do the worker didn't do anything but complain about active guest, grown ass adults can't do they job. And the person who was helping me pretended I wasn't there. On top of that ppl vaping inside causally, it's disgusting and the service, treat me as if I'm trying to steal some food I paid for on door dash like come on all I need was someone to get my food. I saw and heard way too much in there now I'm more happy I didn't get food because how everyone was acting. I just have to remind myself it's fast food industry so nobody cares I would have been standing there all night. You live and you learn read more

Zaxby's this, Zaxby's that...so of course I had to give it a try while in the area! Dining area closed currently which they have a small sign posted up. Drive thru took about 15 minutes. Their chicken is good! Good temperature and bread was buttery. The fries were a bit soggy though. I give 4 stars for how saucy the sandwich was and then correctly giving us the amount of sauce we asked for. read more

Zaxbys - Chicken Wings Near Me - Charlotte, North Carolina

Was going to eat here, but I saw three half naked boys walk in to get food. Grossed me right out. Nearly lost my appetite, but I went to Chick-Fil-A down the street and ate there. Much better service and cleaner environment. read more

I hate to start out complaining but everything about this visit was horrible. I had to wait at the drive thru speaker for 5 minutes for my order to be taken. Then, I asked for a grilled chicken house salad to then pull up at the window and was charged for a house salad no chicken. I was told to pull up there would be a 3 minute wait on some fresh cooked chicken. After waiting nearly 15 minutes still no salad. This is so ridiculous and it's not like it's busy barely anyone is here. I'm literally still waiting....should I go in and get my money back??? read more

Don't go, don't go. If I could, I would give 1 star if i could. I ordered, and somehow, the app changed the order. Their phone number didn't work, so my daughter had to return the order to the store. They forgot my eggrolls and added tomatoes, which I'm allergic too and we're rude. Don't go, and I would like a real manager or store owner to look into this. Very disappointed and dissatisfied customers. I was not belligerent and kept calm even though they were dismissive and ignorant. And my daughter gets back and they kept the food I paid for and just sent back eggrolls. I was robbed. I paid over $20 just for eggrolls. read more

I am so disgusted with their dine in service vs drive thru. It's a cold, rainy, Friday night and I figured I'd eat in despite getting wet in the process. It seems as if this Friday night was the spot for loud teenagers & forgetful management. I had to ask for more seasoning on my fries because they seemed bland and unlike zaxbys fries. The manager assured me he'd have fresh fries made instead and would personally bring them to my table. Let's just say I finished my meal, played half a game of Words with Friends, watched everyone standing around talking, and I still had to go up to the counter to ask for my fries. Needless to say when I walked out there were only 3 other customers in there. Now, I'm in the car eating the fries and they taste just as bad as the first batch. I'm disappointed. read more

This location needs to be shut down! Came in to order food and the condition of the kitchen area is just plain disgusting. I saw about 2 roaches just in my time of standing in line to order. I will never return to this location again and will be contacting the health department immediately! They deserve zero stars! read more

This place by far is the worst location i've ever visited! i ordered a chicken salad that had a roach in it. I went to one of the employees a very short african american lady. She was very rude and argumentive with me . We also ordered a chicken sandwich that was dry and hard, as if it was from yesterday. I'm upset that i didn't check the reviews before stopping here to eat. The inside of the place looks very dingy and dirty. I will never visit here again. I think someone needs to call the board to have them shut down!! read more

I had heard of this place while visiting and decided to check it out. It is a fast food restaurant and there are plenty of them. Thet sell chicken and more chicken. There are various types from grilled to fried to salads. I ordered the chicken sandwich and fries. My friend got the chicken salad which looked pretty good. The chicken sandwich was tasty. Service was ok. Overall It's a great place to grab some chicken. read more

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I received great and quick service today. The drive thru moved quickly. My order was correct and my food was perfect. I'm glad I didn't have to order online today. read more

Terrific American dining! I enjoy going there with my kids all the time. The chicken club sandwich is my recommendation. read more

I honestly love this Zaxby's. They have been short staffed and have developed new hours of business, however, their quality has doubled. The wait is about 10 minutes (AT MOST), but you will not regret waiting in that line. I'm incredibly impressed with them read more

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I used to work here everyone in this bitch broke and dirty , they don't give customer service, I seen roaches , they don't clean they grease , they don't clean they dish water so the food they cook and put y'all food in is dirty , they don't wear hair nets , ive seen mice , everyone be high and dont do they job, they fired me cause they didn't like how I spoke about the truth and didn't wanna work in these conditions . just take this review into consideration before going to this dirty ass place read more

I like Zaxby's bc of great service BUT on 1/09/21 Ijanai B (chk4496) on the drive thru REFUSED to giving me my drink and they kinda Judge me how I looked so your job right and stop judging people. read more

I just waited in the drive thru line for like 15-30 minutes and never moved an inch! I have to get back to work for an appointment wasted my time! Awful service read more

The slowest fast food in the world. I keep trying to give them a chance and they get worse. I highly do not eating at this location. read more

Zaxbys - Can you see the menu?? Me either. They turn off the menu before it's time to close - Chicken Wings Near Me - Charlotte, North Carolina

Cheese bites were over cooked and the cheese evaporated. My sandwich wasn't made to my customization; I requested lettuce only and had tomato and mayonnaise too. I asked fo easy ice but was given an entire cup full. read more

Zaxbys - Chicken Caesar salad - Chicken Wings Near Me - Charlotte, North Carolina

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just left this place. the people are rude & unprofessional. the manager took my order and was in such a rush he missed a portion of my order and had the nerve to have an attitude. There was no one in line so idk what was the rush. worst customer service ever! I wish I could report this place they don't deserve to work over people food! highly disappointed and I'll never be back ! They only got 1 star cause I had to put a star to post this review but I give them zero stars & I hope they find a more isolated job, they don't deserve to interact with the public WHO SPEND THEIR MONEY. manager act like he did me a favor. I see why they had NO CUSTOMERS! read more

I sat in the drive thru for over 30 mins tonight only to arrive at the order board at 8:00pm to be told "We're closed. We close at 8." Employee was approaching cars behind me but never approached my car so I'm thinking I just missed the cut off. So I was confused when she said "closed". I explained I'd been sitting in line for over 30 mins and the employee never told me they were closed or closing. Her response "I'm sorry ma'am. We closed." I'm just following the rules." When I drove around I asked the employee that was in the parking lot, did he ever approach me to tell me they were closed? He shrugged his shoulders and responded..."I don't know what to tell you. We closed." If I could give lower than one star I would. I have no words for that entire experience. This location is a roulette game of bad customer service. Lesson learned at this point. read more

I spent over $30.00 on 3 plates. My plate is pictured. Dried out chicken fingers and fries. The fries were also cold. This was a waste of money. My dinner included 1 dried finger and Texas toast. ‍ read more

Zaxbys - Chicken finger plate - Chicken Wings Near Me - Charlotte, North Carolina

So terribly slow. You wouldn't expect fast food to take 40 minutes or more. Save yourself time and just got somewhere else

This Zaxby's location has gotten a bad rep over the years but lately every time I go the service is excellent and the food is nice and hot. I can't complain at all about my experience. I made 2 visits with IG 2 hours to this location and they got all of my orders correct. On my second visit I was asked "is everything ok? Weren't you here earlier?" The young lady wanted to make sure I did not return because something was wrong with my first order. I thought that was very attentive and the face that she remembered me spoke huge to her attention to detail. We will continue to visit so long as they keep on doing good. read more

Zaxbys - Nibblers meal - Chicken Wings Near Me - Charlotte, North Carolina

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I was worried coming here because of the negative reviews but I've found no reason for concern. My service wasn't super friendly but they weren't rude and I didn't hear any bad language. The food itself seems like average zaxby's. I will say that my experience is based on going through the drive thru but overall I've got no complaints. Update: the only strange thing is that they put BBQ sauce on my nibblers instead of zax sauce? read more

Zaxbys - Average zaxby's (which is still pretty damn good) - Chicken Wings Near Me - Charlotte, North Carolina

I wish I could give this Zaxbys zero stars. First I walk in and the person who I guess is supposed to be working the register has her back to me leaning against the counter where they place the food. I clear my throat after a few seconds and she finally turns around and walks over to the register and just looks at me and then says "yes?" I'm like can I order? She takes my order and I have a coupon. Well she tries to scan it for at least 30 seconds before going to get a manager to override the register. She repeats my order to me and they still manage to get it wrong! At this point I have been in the store for at least 15 minutes. Then they tell me it's going to be another two minutes for the RIGHT order. I get home which is less than 3 miles away and the food is cold! So it took you that long to fix my order and then it has the nerve to be cold?!? Never again. Not this zaxbys I don't care how convenient it is! read more

I am soooo disappointed and literally sick to my stomach. My daughter decided to treat me to some Zaxby's this afternoon and it was welcomed. I ate one wing and a few fries. I went in for next wing and saw a insect dead on the wing. In position as if it landed and was cooked on the wing read more

Zaxbys - Zaxby's Chicken - Chicken Wings Near Me - Charlotte, North Carolina

Don't ever come here. This is a trap not a real Zaxbys. Wow the service here is unbearable. Slow. Slow. Slow. I don't want to call anyone stupid, I think the people working here are smart and know two languages, but functional English is not one of them. I don't know who is managing this place but 20 minutes waiting for 3 orders is unacceptable. They really need to fix this place. Don't ever come here. This is a trap not a real Zaxbys. I can't post this until I get my food because they would have time to read the review on their phones as I suspect the entire staff takes plenty of time to read on their phones while getting paid by Zaxbys. I have been to other Zaxbys and I know they aren't the fastest, on that relative scale this is the worst one I have ever been to. I also made the mistake if having other hot food in the car, no worries it is now cold. read more

I am holding zaxbys accountable !! we ordered doordash and they got our order completely wrong! we ordered 3 meals and 3 drinks but only 1 of each and the order wasn't even ours !! I am so enraged !! I will never give this location my service again it was horrible! we even called and they said It wasn't their problem I hate you zaxbys goodbye forever read more

Food was good, but it literally took an hour to get it..I understand being busy but that's ridiculous. Also the staff were all wearing masks and gloves, but the manager wasn't. Manager should definitely be setting a better example during a pandemic read more

When I want a really good chicken sandwich I visit Zaxby's. They season the bird perfect......wings, chicken fingers, and the old school crinkle cut fries, but what brings this meal together is the Texas toast....thick buttered goodness at it's best! Don't miss out on this gem...they cook to order so you may have to wait a bit but it's good stuff......a little pricey though. read more

Customer service is a thing of the past. If you don't expect anyone to smile, to be friendly or to even act like they give a crap that you're there, then you won't be disappointed. The food is typical Zaxby's and I've never had a problem with the food. So I gave it two stars. The people I've encountered working at this location are horrible. A few days ago I asked a question about the difference betwee two of their meals, and the guy looked at me for a few seconds, shook his head, shrugged his shoulders and asked me if that's what I wanted. What??? I said, "No. I wanted an answer to my question but I guess I can't get that here." Then I just ordered one of the meals. That's the level of customer service all too common these days, and this Zaxby's does indifference well. read more

Placed an order online to come pick up. Got the notification after 30 minutes it was ready. Get to the store and they have the doors locked so as to funnel folks to a massive drive thru line even though they have signs saying they are open for inside the restaurant business. Had to beg to get in just to get the food I already paid for. 25 minutes after being let inside, where I was the only customer inside, I'm still waiting for my order. They are evidently ignoring all other to deal with their drive thru line. AVOID THIS PLACE UNTIL THE VIRUS HAS PASSED. it's the only explanation I can come up with as to why they are being run so poorly. read more

I am not a huge fan of Zaxbys. If it is nearby I will go, but it is never a destination for me. This restaurant is slower than most and I agree partially with other reviews regarding the unruly staff. This is a regional chain and if you want something unique this isn't the place. I usually keep it simple and get chicken fingers. read more

I have to say that I truly don't understand the other reviews here. I moved nearby in December and have gone there regularly since and have yet to have slow service, or even a bad meal. I can't speak for others, but this one has my stamp. :) read more

Taking food back from customer when it's COVID 19. Then they put it back on the counter for someone (me) else to get.Disrespectful employees

Wish I could this a zero. The wait time is beyond ridiculous. And even after a long wait, the food isn't fresh. Place needs new management or something read more

Hello I went to Zaxby's location 6340 Sugar Creek rd, Charlotte, NC 28269 on 2/21/2021 between 2:00 pm to 3:00pm. I paid with my debit card THRU THE DRIVE THRU (a african-american girl under 20) took my order. She did not give me my card back or receipt, she just handed me the food and I drove off forgetting my card. By the time I made it home 15 mins later, I started receive texts from Wells Fargo of MULTI charges! I looked for my card and realize the girl did not return it. I contacted the bank to shut the card off and tried to call the location but they never answered. She bought stuff on-line as soon as I left, please investigate this matter and I thought you would want to know what kind of employees you have representing you, this is Theft!!! Beware! read more

First off I love Zaxby's second this location before COVID was slow and now during it, it's still slow everyone is just chill I get it long day at work or you don't wanna be here but atleast get the food right or make sure it's hot if you have us waiting inside or outside for a long period of time. read more

2 days on a row they can't get my order right. Yesterday no egg rolls on the Zensational salad. Today I asked them to check-egg rolls there but no salad dressing. Check everything because they dont! read more

This place is basically across the street from me so I'll hit it once a month or so, I always go in and it's always been a decent experience. I get the Snax combo and I'm always impressed by the quality of the chicken, I wish there was more but over all it's usually better than KFC's tenders. Really my only issues with the place are that when they mop the floor with that finish I have a hard time not sliding around and service is always meh. Not looking for perfection in a fast food place but you can do more than the bare minimum. read more

The worst zaxbys I have ever been in my life, terrible service the food takes over 20 mins to make no matter what the order is this is literally 0stars. read more