Thanks to Mr. Chimetime's (see his YT channel) review about the new chicken tacos at Zaxby's, I figured I'd venture out to a Zaxby's location while staying in Baton Rouge for an assignment. YELP brought me to this location where I ordered one of each taco along with some veggie eggrolls in the drive-thru. Now here is where it gets messy (literally). After paying, I'm informed to pull up near the entrance door and they will bring my food out. After about 8-10 minutes, I see a girl come out swinging a zaxby's bag around and standing there. Finally I make eye-contact with her and ask her if that's my order. After repeating the order to her, she swings the bag into my arms instead of just handing it to me. I wanted to scream at her cause when you swing a bag of tacos, they will spill and get messy. Of course when I opened the boxes, that's what happened: sauces all over the place and fillings spilled out of the tortilla. Finally getting to my room, I unwrapped and put them together and started eating them. The tacos aren't bad, definitely would've tasted better had they been put together instead of shaken by a swinging bag. The veggie eggrolls tasted exactly what cafeteria eggrolls taste like. Pretty depressing overall after paying $15 for the order. Don't think I'll be back to this Zaxby's with the way the employees handle to-go orders. read more

See all

We stopped here because my wife wanted the potato chips which, if you didn't know, have been removed from the menu - unless you order from the catering side. Defeats the purpose of offering fresh hot chips if you can't get them except to go for catering purposes. They would literally be cold by the time you got them to go for a function off site from the physical store. I hope someone from corporate sees this. Anyway, the rest of the food we ordered was as expected, hot and good. read more

Zaxbys - Salad Near Me - Baton Rouge, Louisiana

Stopped here again on my way back to Texas and the service was as friendly and as fast as one can hope for. The lady at the window was very nice and helpful. The chicken tenders were actually tender and well seasoned. The French fries had more seasoning than most Zaxbys I go to which is a very good thing, they tasted much better. 100% recommend this location. read more

Zaxbys - Chicken tender combo - Salad Near Me - Baton Rouge, Louisiana

Food was good, definitely wanted it to be a little more spicy. My large fires was a medium. The Zaxbys sauce was really good with the fries. Also had the birthday cake milkshake, it was a delicious treat. My niece tried the fried cheese cake bites with strawberry syrup it was really good and hot. read more

Zaxbys - Spicy Kickin Chicken Sandwich with Crinkle Fries - Large - Salad Near Me - Baton Rouge, Louisiana

My first time here Terrible. Cashier ZaMaya was very nice and sweet. Her boss was not very nice to her. Told her to do things in a condescending voice. Cashier ZaMaya went to hand me the receipt and she took it out of her hands and handed it to me. The boss was running drive through bags and did not acknowledge me when I asked for the ranch sauce that was on my receipt. Sandwich was dry and not good. Fried pickles were 100% terrible. They were obviously cooked a long time ago. Didn't even get any fries which is clearly on my receipt. I threw most of it away. read more

Zaxbys - Threw most of it away - Salad Near Me - Baton Rouge, Louisiana

See all

I'm not sure what went wrong with this location. But tonight was the worst ever. For whatever reason our to go order had no fries. Huh? Why? My sweet tea was hot, hardly any ice. The chicken was dry, tough and small. And def overcooked. The slaw was just thrown in the container with the chicken and toast. Not in a cup. Therefore all the liquid from the slaw spilled over to the chicken. Which then made for soggy, slaw sauce soaked, tough chicken, ugh Mine was in a separate compartment, which still leaked. My husband's was next to the chicken. Ummm first off, consistency? Secondly, his was soaked in liquid. This is unacceptable. It's a good thing we live close. My husband has to drive back up there to get the fries. He took it all with him. They just sent fries. So now our tough, dry, slaw soaked chicken, overcooked was COLD. read more

Zaxbys - Gross - Salad Near Me - Baton Rouge, Louisiana

See all

The dining room closes at 7:00 pm. There is almost nothing else to say. Why close the dining room so early? I have tried to get there to eat twice and have had to eat elsewhere both times. C'mon people! Stay open longer than 7:00. read more

The service was really slow, I had to wait 40+ minutes to get my food. Also, they forgot the drink that I ordered.

Mehhh! Average at best. Would not have been that even except for a coupon discount. No interest in going back ! Workers were more interested in their phones than service. read more

The service is absolutely terrific, and the Lady that served us was Ms.Tonya (She was excellent). She was very sweet, and professional. She welcomed us in the second we entered the door and greeted my father and I with "Yes sir's" during our whole interaction. The food was prepared within 5 minutes of us order, and tasted great :) read more

Zaxbys is a typical fast food restaurant that serves chicken tenders and fries and a few other menu items. However, I have never gone and the food was not piping hot and fresh. Also the Zax sauce is soooo good. My baby loves their chicken tenders. I mean all I have had was the tenders and fries and the Asian zing salad and I go at least twice a month. So go stop by and get some hot tenders and fries. read more

If you're a Louisiana native, you may feel like this establishment is competing with one of your favorite chicken places. But honestly they're pretty different. This location is really quite nice inside. I'd never been to Zaxby's before so I waffled around a lot on what to order. The man at the register was super patient, helping me make decisions and even offering me a sample of some of the sauces to help me decide. This is not typical from a "fast-food" joint, in my experience. The food was not bad. I found the chicken fingers to be pretty ordinary, but with a good amount of seasoning. The boneless wings were the same you can get anywhere. In other words, you could do a lot worse than eating at Zaxby's. Give it a try- you might like it. read more

Zaxbys - Zensation sandwich - Salad Near Me - Baton Rouge, Louisiana

See all

Horribly managed. I feel bad for the waged employees that have to cover for their manager. Food takes 20-30 minutes to come out and isn't good (I've had amazing Zaxby's). They need some new management. read more

Great service, delicious food! I love Zaxby's, especially their salads and they never dissapoint!!!! I'm so happy this location is here and near me (: read more

If I could give no stars I would! This restaurant was terrible! The coleslaw was spoiled! The chicken was way too salty! Told the manager who said he would check the expiration date. Shouldn't that be done before you serve it! Was not offered a refund or anything! Do not eat here it will make you sick!! read more

I really love Zaxby's. It's my favorite chicken tender restaurant because they have so many options. They have sandwiches, salads, chicken finger plates, wings, and cool sides. This location is really nice on the inside. I love the decor, it's much different than the locations I frequent in Mobile. However, the food is subpar. It's not bad, but it's just not as good as the food I had at other Zaxby's locations. They're also inconsistent. Some days I have really good food here, sometimes it's kind of terrible. I always order buffalo chicken fingers. Sometimes they sauce the tenders enough, sometimes there is barely any sauce. Sometimes the fries are salted perfectly, sometimes they're not. Sometimes they get my order right, sometimes they get it wrong. If you want more than plain chicken tenders, check out Zaxby's because they have a variety of sauces, etc. If you just want plain chicken tenders and fries, go to Cane's. read more

Zaxbys - Buffalo Chicken Finger Plate - Salad Near Me - Baton Rouge, Louisiana

I love this Zaxby's! Every time I've gone it's been good service and really good food. My food came out quick each visit and was soooo good. The first time I ever went to Zaxby's was in Florida, and it was a baaaad experience. I was nervous to try it out again, but I'm glad I did because it's great. The kickin' chicken sandwich is my new favorite chicken sandwich, so def give this location a shot if you see it! It's decorated so cute inside and is speedy service for some yummy comfort food! read more

Zaxbys - Kickin' chicken sandwich - Salad Near Me - Baton Rouge, Louisiana

Zaxby's never disappoints. I miss living close to one. Stopped at this one while traveling. The staff was nice, the food was fresh and came out quickly. I also love the aesthetics of this place. It's so rustic and southern. Super cute. read more

See all

10/09/2023 at 9:40 the 2 blk girls working closed early than they was suppose to. I drove all the way from my home after checking the app and it said close at 10p wasted my gas for them to be lazy and not finish their shift. I will be complaining to corporate in the morning!!!!! read more

we stopped in and the two of us ordered, i have horrible allergies to food and knew i wouldnt be able to order much. they didnt have an allergen menu so i just ordered fries the order taker are you sure you just want that. i said im allergic so she got the chef logan and he came out and knew what was in the food and knew what to make me WOW WOW WOW I was amazed and he brought out a great plate that I ate and it was good. i tipped him of course but want corporate to know i was amazed and happy. it was a long day on the road and well worth the stop you helped my my health out thank you so much. ! read more

Extremely disappointed with the salad! I had to add more lettuce to it when I got home, and it only had like 3 small pieces of chicken. I payed $10 for a salad that was worth $2. read more

I enjoyed a delicious salad with fried chicken. The veggies were mostly fresh and crisp. The tomatoes were a little ripe but not horrible. It came with toast that may have been better warm. It was included in the salad bowl which may have cooled it. I also ordered a side of fries which were perfection! I'm looking forward to many more visits in the future. read more

Food is outstanding! Their salads are by far the best! No other place can compete. The salads are so big that you have two meals.

We went shortly after lunch time, the place was pretty slow. The food was prepared fresh with the exception of the side items, bread and fries. The young man at the register was very friendly and kind. He replaced the side items when like items that were fresh. read more

Good management shines through again. Ornately decorated and incredibly clean, this Zaxby's hits the mark. Of course the chicken is consistent and always good. Great restaurant! read more

The chicken is good and was impressed with the variety of items they offer on the menu. I've been looking for a spot with some good salads and was told to come here. Grilled chicken Cobb salad was fresh and filling! It looks like they also cater and the prices weren't unreasonable. The dining area was roomy, clean, and private. My son thought it was so cool they had one of those touch screen Coke machines! We will be back! read more

Zaxbys - Grilled chicken Cobb salad with toast - Salad Near Me - Baton Rouge, Louisiana

It's my first time here, Ordered 2 chicken plates, one with teriyaki sauce on the side & also cheese bites. I noticed there was no teriyaki sauce so my husband ran in real quick to get it. As soon as he got thru the door, he's approached by the girl from the window who is literally pushing the box of cheese bites into his chest. He'd forgotten about them so he asked what is this? The girl opened the box & tried to hurry & close it because one of the cheese bites was half eaten. Holding the box in utter confusion, he asked her if she seen the chewed up piece. She says Oh & proceeds to open the box, pick out the piece with her bare hands, throw it at the trash, miss, pick it back up & throw it in the trash then closed the box back which was STILL IN HIS HANDS. Unbelievable. Very Long story short I will never return nor recommend. Food was okay, not worth the nonsense. read more

Being from Alabama, Zaxbys feels like home to me and this one is no exception. I'll sometimes stop by the drive thru just for fries and sauce as a snack. I love that they have more than just chicken and fries, the salads are great and portions are huge. The Big Zax Snack meals are a great deal and my usual go-to. Top the meal off with a birthday cake milkshake and you can't go wrong! (Other than the calorie intake but hey, nobody said it was health food) read more

10/10 The best Zaxby's I've ever been to with super fresh food so close to closing ! No doubt would recommend to any fans of Zaxby's for good quality food ! read more

The salads are really good but at this location the service is horrible. It is slow and they seem like they all have deer in the headlights look. They also don't have enough people for the lunch crowd. read more

Went through the drive through and ordered a chicken finger plate. Asked to replace the Zax sauce for Tongue Torch and asked to add an additional Tongue Torch sauce. Got home and there were no Tongue Torch and there was a single Zax sauce that I specifically didn't want. Very frustrating. If I wanted that, I would have gone to Raising Canes. read more

First time I went the lady was rude. Second time was very unprofessional and just plan sad. Called at 9:45pm to order to go and they answered the phone and took my order and said as long as I was there by 10pm I would get my food. Got there and the girl acted like she didn't see me, turned the lights off and continued to go in and out of the door as if I wasn't at the drive thru window. If they didn't want to make the food they didn't have to take my order. I'll never go to this Zaxby's again. It's definitely the worst customer service I've experienced in a while. Thanks Zaxby's read more

Every time we fly from California to a place they have Zaxbys it is a must stop! The food is delicious as always and the bathrooms are spotless. Would recommend this location read more

Horrible service this location needs to close down . The employees have terrible attitudes. They are always so mean for no reason , and very lazy read more

Reminded me of Canes but they burnt the hell out of the chicken. The reason why I am still giving three stars is because the wings were pretty good for fast food wings read more

Good grief. Why waste an hour of your day in line. Poor poor service and mediocre food. Not for me.

We ordered in the dining in area for two adults off of the main menu. Our order was rang up and paid out for 14.97 at 5:37pm. At 5:54, nearly 20 minutes later, we received our food from the apathetic attendant. The portions were basic, the food was mediocre ,we paid extra for sauce.for 15 dollars I could have purchased half of an entire Burger King. I was excited at the notion of Canes having local competition. That excitement is over. Chick-fil-A here I come! At least they have soup and smiling customer service that is prompt and pleasant. This was my first time at Zaxby's and it will be my last. And let me say how outdated and terrible I think it is that they still use Styrofoam cups read more

I have been through the drive-thru 3 times and every time, part of my order was incorrect. The food is good, but drive-thru personnel probably should not be working the drive-thru window. read more

Lobby wasn't open even though it was suppose to be open 15 min earlier. Got to the drive through andvwas asked to wait. Waited for almost 10 min I finally asked if I could order and she said "yes mam" no apology or anything. The most unprofessional fast food restaurant ever. I will not return to this location. read more

This place has the worst service ever! Went once and gave them a second chance, should have never done that! They have horrible customer service! Just moved to the area and was excited to try it because they are new, and it was not what I expected at all! I will never go back there again! Ordered to go before 10pm and got there and the lady acted like she didn't see me! Horrible! read more