The food is okay but the customer service is absolutely horrible. I get that most of the staff are young, but where is management is all of this. Someone should be mentoring this young people. It is absolutely unacceptable at best. I ordered my food from a taker outside, and she did not have the respect enough to say thank you as she was eating a bag of chips and licking her fingers will taking my order. Then I get to the window and the young girl just handed me my food with an attitude Rude and disrespectful. I will NEVER return to this Zaxby's. ABSOLUTELY HORRIBLE! read more

The fries were excellent, The Texas Toast Complimented everything. It Arrived good and Hot not overly salted as I thought it would be . The Boneless Nuggets weren't crispy but had that texture I could appreciate. Up next are the Tenders I wasn't feeling the other flavors but I couldn't go wrong with the classic BBQ Would I order again Oh yes I will . read more

Zaxbys - Wings and Things Barbecue Sauce - Fast Food Near Me - Atlanta, Georgia

I never write reviews but....They deserve a 0 .I should have read reviews , I ordered a Cobb salad. It was nasty and it's 10:50 am there's no excuse. I never thought to inspect but I was taking a bite and I started looking. The lettuce and cucumber were soggy and old. I even ordered with out tomato so I know they would have to make it fresh boy was I wrong . I think they just picked the tomatoes out . I just throwed it away. I felt disgusted!! . I better not get food poisoning.I will never EVER go back !! read more

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My husband likes to try new things. I usually vet places we go to, but we were just going to hit up some fast food for lunch. He didn't want to do the same old familiar franchises, so we stopped here... The service was friendly, but they messed up my sandwich 2 times. 3/5 - Fried White Cheddar Bites: These were pretty good. I wish it had a sauce to dip in. 2/5 - Zaxby's Signature Club: Thin and dry. 2/5 - Zaxby's Spicy Signature Sandwich: A hammered piece of thin fried chicken. 2/5 - Kickin Chicken Sandwich: Chicken fingers on Texas Toast. meh. My husband was told that this place was like Canes. He's been to Canes and he said there is no comparison. I am not a snob towards fast food. The problem with Zaxby's is their chicken. It's just not that good. Popeye's and Chik-fil-A have thicker and juicier pieces of meat on their sandwiches. Zaxby's doesn't come close. read more

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Food preparation sucks. Ran by children who don't know what goes on what. Ppl just standing around doing nothing line long because it's so slow which isn't surprising giving the staff read more

Talking about slowwwwwwwww service! The wait time in the drive thru is RIDICULOUS! Imagine waiting in line for over twenty minutes only to be told to park and WAIT EVEN LONGER! First and LAST visit here. read more

disappointing food & customer service at this location. We were disappointed from the customer service from the drive-tru on Saturday afternoon 10/22/2022. The woman taking our order was very rude & seems to hate her job. She didnt even look us in the eye when we got to the window & said hello to her. The chicken, fries, & toast were all soggy. Disappointed since this was our first time trying Zaxby's & we always heard great things. read more

The food is amazing .The restaurant is spotless And the food get ready less then 10 minutes.

Friendly service they take care of you but be prepared to wait when it's super busy. Other then that its not bad for fast food something different read more

Worst customer service and don't follow recipes nor do they allow you to customize your meal. As I was in line I saw them turn 12 people away because it is now "cashless". The whole ambiance is uninviting and does not make people feel welcome to the Atlanta area. read more

Don't ever go here! Sat 8/1/20 at 2:00pm I went to this location thinking because its new it would be good. I ordered the wings and things. The wings was nasty. The chicken finger was hard and dry Then to top it off I ask for ketchup and bbq sauce. They stated the sauce and ketchup in the bag. I got home it and it was no condiments at all and the food was dry! It wouldn't have bother me as much if the food was good but it's not. I threw it in the trash. What a waste. I WOULDN'T GIVE THIS TO MY DOG read more

Covid-19 score = F Not a mask or glove on anyone in the place. There is STILL a pandemic, and the infection rate is rising, especially since we are opening back up. Service was on the rude side. Woman at window fussing at me about not parking in the pick up area. She should of at least said "next time", but she chose assumption and confrontation instead. She also didnt know my order, even though it was confirmed at the drive through ordering kiosk. She just started blurting out somrone elses order, and the price. I had to interrupt her and correct. Even after that she was still trying to figure it out. Here a second time and now I notice there is no sinage to tell people they have a pick up area and there is no lane to get thete. You need to drive with the drive thru people and then know by psychic network that this unmarked area is for pick up... lawd hab marcee... read more

Yummy! The warm, professional, upbeat, and efficient folks at this afternoon's drive-thru served me the tastiest Kickin Chicken meal. GET IN MY BELLY! read more

Zaxbys - Got & Tasty Kickin Chicken meal!!! - Fast Food Near Me - Atlanta, Georgia

This is my FIRST Yelp review ever! The reason for me doing it, is because I was overwhelmed with the level of professional customer services received on my visit to this Zaxby's. Absolutely second to none. I commented everyone associated here, and recommend this Zaxby's to anyone! Top Notch! read more

Food was good service was sub par at most the cook and manager had more communication skills than the cashier or driver thru cashiers who were hanging out the window watching parking lot pimping read more

I ordered my food via delivery the first time which to them I guess meant that they could mess up my order. I call in to let them know that when I can come in I want the stuff I was missing. Went in again and only got half of what I was missing. The food is okay but if you're willing to take the chance of them making a food error, I wouldn't stop you. read more

What's the point of curbside pick up if you have to come in. That's not great customer. Would not recommend this location.

The store on Martin Luther King is by far one of the worst stores I have ever been to. The staff is awful. For some reason I keep going back. I will no longer make that mistake. I will now always go to chick fil a across the street. I just spent 48 dollars there and didn't receive one zax sauce with our meal. This happens every time. Also the lady working the front would rather entertain her friends than take my order which is sitting right behind her because the only way not to wait an hour is to order online an hour early and pick it up. The owners of this establishment should be ashamed. read more

This place has to be no. 1 in having the worst customer service in Atlanta and I fault the managers to allow it to continue for so long. Not only are the attitudes bad, the wait in drive thru was very long (~30 min), and the chicken was burnt. The attitudes of the employees reflect on the managers, period! This is the only Zaxby's in the area and they know it. read more

We are from out of town, we were looking for some place to eat for a team of 7. The customer service was great and friendly. The atmosphere was nice. The service was quick. I would come back here to eat again read more

Never had the food let's start there. However I will say the service and courtesy you get from employees is debatable. The owner however is top notch. Someone stole my card information and charged food from here on it through Uber eat. All during the Memorial Day weekend. He answered a random call on the weekend. Uber was useless however the owner refunded my money and also helped more then Uber. He stayed in contact while we figured out what was happening. So if that's their service then I'd be game if I ever made it there. I'm in the northeast us no where near Georgia. Also we have a local raising Caine and if that's what you call good chicken then I feel bad. My son who adores anything chicken hated it yet he's wanting to drive to zaxby just to try it after everything. Everyone's tastes are different and should be treated as such and if not the Atlanta store then any other one will do. Hardworking owner and management that value customer service over financial gain is a blessing. Thanks JC. read more

hello, i visited zaxbys and i order a funnel cake and chicken tenders and fries. i DID NOT ask for cole slaw and i didn't my funnel cake. also, the food was too hot when i got it and it burnt the roof of my mouth. i also did not receive all of my ranch and barbecue sauce and i am not pleased with the hospitality. and they forced me to add a star to the review and i did not want that's ZERO STARS read more

It took more than 30 mins for me to make it through the drive thru to get my food. On top of that, staff came out to the drive thru to stop cars from ordering at the window. This is a reoccurring issue. Not sure how it take 30 mins to cook a chicken plate. Never again! read more

this zaxbys was absolutely dog water. i want to give the zaxbys a 0 but that's not possible so I'm giving it a 1. None of there condiments, drinks, lids, straws, etc., were stocked and when I alerted the staff the did not do anything. food was kinda slow but pretty normal for zaxbys. It was an all in all bad experience. read more

I went into this location and the little girl named DAVON had the worst customer service ever. She had an attitude and was not listening to me. She looked me in my face as I ordered and made me repeat myself three times. Did not touch the screen until I damn near had to yell at her in order for her to do her job. She didn't have a smile didn't even seem like she wanted to be there. The manager had already said something to her about the way she was presenting herself in front of customers, cus it was honestly rude and even I had the decency to be patient with her because she is a little girl. Worst customer service. If you're gonna work at a customer service restaurant then have good customer service whether it's 9am or 7pm. Have good customer service cus I didn't do anything wrong to her and I damn near cussed her out. read more

This store is not good, customer service is bad, they will make you wait for ever and still mess up your order.

Omg where should I start first I waited in a long line only to get to the speaker for someone to be rude to me then pull to the window for more rudeness got the food and everyone food was wrong we was on lunch so we made a day of it I ordered a salad it was the wrong salad and it looked a day old my coworkers it was four of us and it all was nasty because the store is in this area don't mean the standard should be so low believe it or not it's a lot of money in the business in this neighborhood but you gotta give people something other than junk I won't be dining here anymore read more

Hello I want in to the new Zaxby to support the neighborhood and I was also hungry .. order a kickin sandwich meal always look at my food I had hair fried into my tender.. want to the manager ask him to come to table ..he did ask if I want anything to said noo.. what really get me is when the owner of the store was very Dry.. was not accommodate at all and didn't even get apologize.. will not be back this location again... read more

Zaxbys by far is my favorite go to fast food restaurant! This location customer service is crazy good! Not only was the service amazing, but the food was piping hot and fresh! Thank you Markeyci! read more